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Skills

  • Handling Complex Product Returns and Exchanges
  • Customer service
  • Mentoring New Hire Sales Associates
  • Promotion and In-Store Event Planning
  • Team building
  • Sales data analysis and reporting
  • Goal-driven Motivation
  • Relationship development
  • Personalized Clienteling
  • Problem resolution

Work Experiences

  • Increased the team's revenue by over $10 in sales.
  • Achieved company-wide recognition.
  • Achieved a 54% boost in related footwear sales.
  • Assisted in increasing digital sales by promoting the store's e-commerce platform and helping customers navigate online product selection and orders.
  • Achieved 33% growth in store membership.
  • Measured customers' feet to determine proper shoe size using the Brannock device.
  • Examined merchandise and took accurate inventory to avoid inventory stockouts and loss risks.
  • Assisted the store manager in budgeting and forecasting, discovering methods to reduce operational costs while raising sales margins by 76%.
  • Taught new associates how to operate the cash register, including how to open it, conduct customer transactions, and balance the drawer.
  • Achieved a 72% return rate.

Summaries

  • Relationship builder who is dedicated and dependable, with strong organizational skills and a strong work ethic.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Clear understanding of process improvement and strategic planning as well as stakeholder engagement training.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • Achieved a 63% increase in monthly sales.
  • Adept in sales forecasting.
  • Accomplished in driving foot traffic through strategic sale events.
  • Achieved results through targeted customer engagement.
  • Achieved a 74% higher sell-through rate for Adobe Creative Suite.
  • 2+ years of retail experience.

Accomplishments

  • Developed and implemented a targeted training program for staff on the features of high-end footwear, leading to a 71% improvement in product knowledge.
  • Facilitated seamless exchanges and returns during peak shopping seasons by designing an efficient workflow, attaining a 56% customer satisfaction rate.
  • Successfully hit monthly sales objectives of 9 by leveraging upselling and cross-selling techniques with premium footwear products.
  • Established a system for tracking frequent buyer preferences that led to a 85% increase in repeat customers by 11 months.
  • Led daily team meetings to align store associates with the day’s sales goals, consistently surpassing daily targets by 64%.
  • Implemented a systematized return process that decreased customer wait time by 15 minutes, enhancing customer experience.
  • Increased average sales per transaction by 4 by recommending complementary shoe care and accessory products to customers.
  • Handpicked as the store’s key representative for district-wide meetings due to consistent retail performance exceeding 46% of targets.
  • Resolved product issue through consumer testing.
  • Streamlined store inventory system, reducing overstock issues and improving restock efficiency by 35%, utilizing SAP.

Affiliations

  • Local Council of Brick and Mortar Retailers – Business Development
  • International Council of Shopping Centers (ICSC)
  • Certified Sales Professional (CSP) from the National Association of Sales Professionals
  • Lions Club
  • National Association for Business Economics – Retail Sector
  • American Medical Informatics Association
  • Rotary International
  • Project Management Institute
  • Certified Pedorthist (C.Ped) from the Board for Certification in Pedorthics
  • United States Personal Trainers Association (USPTA) - Footwear Partner

Certifications

  • Certified Fashion and Apparel Sales Professional (Meridian)
  • First Aid & CPR Certification 2021 (American Red Cross)
  • National Retail Federation (NRF) Certification in Retail Management
  • Certified Pricing and Promotional Analyst
  • Cisco Certified Network Associate (CCNA)
  • First Aid/CPR Certified
  • Certified E-Commerce Sales Professional (system)
  • Global Professional in Retail Management (GPRM) from the Retail Council of procedure
  • Retail Marketing and Promotions Strategy Certificate (method)
  • Fundamentals of Trend Forecasting Certification

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