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Skills

  • Change management in logistics processes
  • Communications
  • Problem resolution
  • Operational improvement
  • Metrics-Driven Performance Evaluation
  • ISO compliance in reverse logistics operations
  • Evaluating proposals
  • Updating logs
  • ERP and supply chain software
  • Business operations

Work Experiences

  • Worked with the freight forwarder to get vendor shipping information and shipping updates.
  • Awarded Outstanding Service Award for introducing a reverse logistics customer portal that provides real-time tracking and increased transparency for returned items.
  • Conducted regular training sessions for staff.
  • Collaborated with cross-functional teams to align reverse logistics goals with inbound supply chain performance, improving overall supply chain efficiency by 74%.
  • Coordinated across multiple channels.
  • Achieved savings for 2019.
  • Achieved this after 2021.
  • Conducted supply chain assessments.
  • Directed intermodal domestic and international import and export operations to meet aggressive deadlines.
  • Conducted supply chain assessments and identified redundancies in the reverse supply chain, reducing operational costs by $2.

Summaries

  • In a fast-paced environment, ready to develop optimized solutions to boost profits.
  • Multi-faceted logistics expert with a track record of reducing costs and streamlining operations.
  • Dedicated to learning, growing, and succeeding in Transportation.
  • Boosted customer satisfaction levels.
  • Achieved 81% better customer returns resolutions.
  • Clear understanding of data analysis and workflow optimization as well as performance reporting training.
  • Collaborated with finance and supply chain teams.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Accomplished Reverse Logistics Supervisor.
  • Built cross-departmental synergy.

Accomplishments

  • Reduced warehouse backlog by 33% over 2-month period through targeted process improvements and staff training.
  • Designed customized reports through ServiceNow to analyze reverse logistics KPIs, providing clearer forecasting ability to the leadership team.
  • Optimized multi-location reverse logistics operations, coordinating in-bound defective product inventories and reducing hold times by 80%.
  • Successfully managed reverse logistics operations for 4 product lines, improving on-time return resolution by 30%.
  • Designed and implemented an automated tracking system for returned products, reducing errors and improving tracking efficiency by 46%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Developed and executed a robust process to efficiently remove 13 faulty units from distribution channels within several months.
  • Developed an RMA (Return Merchandise Authorization) process that reduced the average return time from 9 days to 10 days.
  • Drove successful execution of a high-profile product recall, retrieving 49% of affected units within one year and mitigating any long-term brand damage.
  • Collaborated with cross-functional teams to redesign return packaging, decreasing damage rates during transit by 67%.

Affiliations

  • Society of Human Resource Management
  • American Marketing Association
  • Graduate of Supply Chain Leadership Development Program from Cedar Works
  • Council of Supply Chain Management Professionals (CSCMP)
  • Certified in Logistics, Transportation, and Distribution (CLTD) from APICS
  • American Society of Transportation & Logistics (AST&L)
  • Toastmasters
  • International Council of Nurses
  • Project Management Institute
  • Customs-Trade Partnership Against Terrorism (C-TPAT) Participation

Certifications

  • Green Logistics Manager Certification from system
  • Certified Professional in Supply Management (CPSM) by ISM
  • Certified Business Analysis Professional (CBAP)
  • Certified Supply Chain Professional (CSCP) by APICS
  • Automated Inventory and Returns Management Systems Certification ServiceNow
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Scrap Metal Processor by ISRI (Institute of Scrap Recycling Industries)
  • SHRM Certified Professional (SHRM-CP)
  • Salesforce
  • Online Recycling Leader Certificate by Re-Train America

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