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Skills

  • Negotiation
  • Workload prioritization
  • MS Office
  • Employee retention strategies
  • Sales and marketing
  • Creative merchandising
  • Cash handling procedures
  • Time management
  • Relationship development
  • Customer complaint reduction

Work Experiences

  • Shared best practices with on-site and external personnel to align efforts and goals.
  • Taught Front End Duty Managers and Front End Duty Managers effective customer service techniques, resulting in a 9% increase in client satisfaction.
  • Achieved 37% growth.
  • Achieved results over 14 months.
  • Analyzed weekly sales data from front counters.
  • Achieved a 33% reduction in customer complaints.
  • Oversaw a group of 5 category associates who dealt with the department's daily and complex requirements.
  • Allocated resources effectively.
  • Enhanced and redefined organizational structure to maintain the company's competitive edge across territories.
  • Achieved a 20% improvement in team productivity.

Summaries

  • Successful and innovative Executive Manager with extensive experience and a track record of re-energizing and restructuring organizations, developing strategic initiatives, and seizing new business opportunities.
  • Customer-focused team player with expertise in maximizing customer satisfaction while increasing profits and client acquisition.
  • Expertise in technology and product development.
  • Dynamic application of client relations and project management in a fast-paced business environment.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Entrepreneur and executive-level business manager with experience running start-up and emerging companies.
  • Forward-thinking manager with 11 years of manufacturing project management experience.
  • Front End Duty Manager with 12 years of successful strategic planning and data analysis experience.
  • Customer-focused professional with 5 years of experience in the Customer Service sector.
  • Dedicated to improving employee engagement and performance through training, monitoring, and morale-building.

Accomplishments

  • Designed and led ongoing employee development initiatives, reducing onboarding time for new hires by 3 days.
  • Documented and resolved framework which led to metric.
  • Collaborated with team of 3 in the development of procedure.
  • Streamlined daily checkout operations, reducing customer wait times by 6 minutes per transaction.
  • Resolved product issue through consumer testing.
  • Utilized data analytics to predict peak operation times, enhancing scheduling effectiveness and reducing wait times by 4% during peak seasons.
  • Conducted regular audits on cash registers, improving financial reconciliation accuracy by 83%.
  • Resolved conflicts between customers and staff quickly, achieving a 6% reduction in escalated complaints.
  • Assisted in the recruitment, onboarding, and training of new front-end employees, speeding up ramp-up time by 13 weeks.
  • Partnered with loss prevention teams to enhance front-end security measures, leading to a 9% decrease in cash register discrepancies.

Affiliations

  • Association for Supply Chain Management (APICS)
  • Store Operations Council (Seattle, 6 months)
  • Women in Retail Leadership Circle (WIRL)
  • Society of Women Engineers
  • National Association for Business Resources (NABR)
  • Toastmasters
  • Certified Professional in Management (CPM) – AMA
  • Retail Systems Research (RSR) co-leadership forums (2021)
  • International Association of Administrative Professionals
  • Jaycees

Certifications

  • Certified Store Manager (CSM) by Harbor & Co.
  • Professional Customer Service Certification
  • Certified Retail Management Professional (CRMP)
  • Certified Retail Manager (CRM) by National Retail Federation (NRF)
  • Certified Public Accountant (CPA)
  • Employee Coaching and Mentoring Certification by Northwind
  • SHRM Certified Professional (SHRM-CP)
  • Certified in Workplace KPIs and Metrics-driven Leadership
  • Certified in Supervising in High-Stress Environments
  • Lean Six Sigma Green Belt Certification

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