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Skills

  • Performance management
  • Business analysis
  • Business Administration
  • Team training and development
  • Sales and marketing
  • Regulatory compliance
  • Relationship development
  • Customer Relationship Management (CRM)
  • Cross-departmental collaboration
  • Conflict resolution

Work Experiences

  • Oversaw quality programs aimed at reducing late compliance activities.
  • Assessed front-end operations post-launch and initiated corrective measures, increasing service speed by 14 seconds per transaction.
  • Created program and category reports on a regular basis to evaluate performance, adjust strategies, and keep operations agile and sustainable.
  • Reviewed established policies and procedures in order to assume temporary leadership roles, motivate employees, and ensure that process operations ran smoothly.
  • Achieved 37% growth.
  • Devised, implemented, and tracked processes to improve long-term business success and profit margins by 11%.
  • Created budgets and prepared quotes for new products and services.
  • Achieved results over 14 months.
  • Analyzed return processes.
  • Planned marketing initiatives and tapped into my referral network to promote business development.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.
  • Accomplished manager with a proven history of reducing checkout fraud incidents by 72% via comprehensive training and oversight.
  • Develop strategic business partnerships and relationships.
  • Collaborative, with a commitment to collaborating with coworkers to foster an engaged, empowering work environment.
  • Offering a can-do attitude and a track record of success in coordinating and monitoring operations across multiple departments.
  • Clear understanding of risk assessment and performance reporting as well as risk assessment training.
  • Results-driven, decisive leader who knows how to build profitable relationships with key partners, vendors, and clients.
  • Forward-thinking manager with 11 years of manufacturing project management experience.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Strengths in client relations and strategic planning backed up by Customer Service training.

Accomplishments

  • Developed and monitored daily/weekly sales KPIs, providing actionable insights that led to a 62% improvement in performance.
  • Implemented customer feedback programs to address service gaps, increasing front-end Customer Satisfaction Scores (CSAT) by 16 points.
  • Designed and led ongoing employee development initiatives, reducing onboarding time for new hires by 3 days.
  • Collaborated with team of 3 in the development of procedure.
  • Monitored competitor trends and suggested strategic improvements, leading to an increase in revenue by 6% over 18 months.
  • Implemented new staff scheduling system that reduced overtime costs by 32% within 9 months.
  • Resolved product issue through consumer testing.
  • Led a team of 14 front-end associates to consistently achieve customer satisfaction scores above 70%.
  • Coordinated with maintenance and IT departments to reduce front-end equipment downtime by 7 hours annually.
  • Partnered with loss prevention teams to enhance front-end security measures, leading to a 9% decrease in cash register discrepancies.

Affiliations

  • Retail and Hospitality Frontline Leadership Institute
  • Retail Systems Research (RSR) co-leadership forums (2021)
  • International Customer Service Association (ICSA)
  • Retail Management Leadership Training (2022)
  • Retail Industry Leaders Association (RILA)
  • Association for Computing Machinery
  • Jaycees
  • American Society of Safety Professionals
  • Women in Retail Leadership Circle (WIRL)
  • Store Operations Council (Seattle, 6 months)

Certifications

  • Customer Experience (CX) Certification by framework
  • Advanced Inventory Control Specialist (AICS)
  • CompTIA A+ Technician
  • Retail Leadership Certification by standard
  • Certified Public Accountant
  • Certified Public Accountant (CPA)
  • Retail Industry Fundamentals Credential by NRF
  • Cisco Certified Network Associate (CCNA)
  • Leadership and Supervisory Skills Certification by Vantage
  • POS Software Certification by program

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