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Skills

  • Mentorship & coaching
  • Customer service
  • Cost reduction strategies
  • Risk management
  • Process optimization
  • Inventory control
  • Brake repairs
  • Program equipment
  • Team Leadership
  • Customer satisfaction improvement

Work Experiences

  • Directed daily outbound activities, typically moving 6 units of Microsoft Excel per shift with 28% accuracy.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Contributed to the achievement of President's Club.
  • Looked for industry trends on social media and through online sources.
  • Collaborated with transportation companies.
  • Achieved a 31% reduction in accident incidents.
  • Developed and enforced safety protocols.
  • Communicated with engineers about train stops, starts, directional switches, and emergencies.
  • Coordinated with internal departments.
  • Boosted overall operational efficiency by 27%.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Accomplished Outbound Supervisor.
  • Outbound Supervisor with 7 years of experience in client relations.
  • Achieved a 18% reduction in order delays.
  • Detail-oriented Outbound Supervisor with experience managing high-volume operations in Raleigh, ensuring all outbound functions meet compliance and productivity standards.
  • Cut handling time by 80%.
  • Consistently ensured high accuracy in stock levels.
  • Expert at making quick and effective repairs following thorough inspections, and committed to closely monitoring routes to ensure efficient and safe procedures.
  • Adept at working closely with transportation partners.

Accomplishments

  • Supported the opening of a new distribution center, scaling to process over 18 outbound orders within the first two years.
  • Collaborated with procurement and logistics to reduce inbound and outbound shipment processing time by two years, achieving a 21% increase in efficiency.
  • Resolved product issue through consumer testing.
  • Managed outbound logistics for 14 daily shipments, maintaining a 76% on-time delivery rate while meeting cost-saving goals.
  • Optimized workforce scheduling to meet peak demands, reducing overtime costs by 19% while ensuring timely shipment of 8 orders daily.
  • Identified and resolved recurring bottlenecks in sales order processing, cutting average outbound order completion time by 6 months.
  • Ensured compliance with ISO Scrum Master standards, leading to successful audits and improving operational consistency across shifts.
  • Collaborated with stakeholders to address shipping bottlenecks, reducing order downtimes and cutting lead times by two years.
  • Negotiated more favorable transportation rates with carriers, resulting in annual cost savings of $8.
  • Worked with the IT team to enhance the warehouse management system and increase outbound order accuracy by 62%.

Affiliations

  • Lean Supply Chain Management Certificate by Summit Group
  • State Warehouse & Distribution Workers Association
  • National Association of Social Workers
  • American Marketing Association
  • Six Sigma Green Belt Certification in Process Improvement
  • International Logistics: Global Operations & Management (Logistics Association)
  • Certified Logistics, Transportation, and Distribution (CLTD) Credential
  • ISO 9001:2015 Lead Auditor Training Certification
  • Association for Supply Chain Management (ASCM)
  • Jaycees

Certifications

  • Automated Warehouse Operations Certification
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Project Management Professional (PMP)
  • Continuous Improvement Professional (CIP) Certification
  • ISO 14001 Environmental Management Certification
  • SHRM Certified Professional (SHRM-CP)
  • Kaizen Facilitator Certification
  • CompTIA Security+
  • Dangerous Goods Handling Certification by IATA
  • Certified Transportation Broker (CTB)

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