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Skills

  • Proficient in French
  • Tourism development
  • Tourism management
  • Hardware evaluation
  • Process implementation
  • Process improvement
  • Pricing tool development
  • Strong verbal communication
  • Two-way communication device use
  • Travel recommendations

Work Experiences

  • Created multi-threaded admin web applications based on category.
  • Boosted family bookings by 48% over system.
  • Achieved Top Performer for exceeding group safety and satisfaction KPIs while managing tours in remote, high-altitude environments.
  • Coordinated bilingual tours for diverse audiences, reaching new tourism markets and expanding customer base by 61%.
  • Coordinated lodging, transportation, and meals.
  • Collaborated with conductors and assistants to safely operate locomotives.
  • Collaborated with system customers to determine their needs and deliver metric service.
  • Consistently transformed spontaneous challenges (e.g., bad weather, closed routes) into creative alternative plans, retaining guest excitement and satisfaction levels.
  • Adjusted service plans based on trends.
  • Oversaw the delivery of process project by system team, which resulted in standard.

Summaries

  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Costs were consistently reduced while profits were increased.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • A true go-getter with excellent presentation skills.
  • Accomplished in training and mentoring new team members, reducing onboarding times by 51% and enabling consistent delivery of high-quality tours.
  • Achieved high customer satisfaction.
  • Professional with 14 years of progressive experience in the field who is highly organized and detail-oriented.
  • Strengths in risk assessment and stakeholder engagement backed up by Miscellaneous training.
  • Achieved consistent 5-star reviews.

Accomplishments

  • Increased sales 5% over 6 months.
  • Executed emergency evacuation of 17 tourists during unforeseen flash floods in Seattle, resulting in zero injuries or damages.
  • Introduced virtual tour options with multilingual support during travel restrictions, maintaining 83% of pre-pandemic customer base.
  • Demonstrated strong leadership during high-stress situations by adhering to emergency protocols, resulting in Innovation Award for operational excellence.
  • Successfully scouted Portland for potential travel itineraries, elevating the company’s local offering by 32% and expanding audience reach.
  • Leveraged customer data management system to track guest preferences and improve personalized experiences, increasing positive feedback by 43%.
  • Coordinated successful corporate team-building retreats, delivering customized activities which led to 82% growth in corporate team bookings.
  • Guided family-oriented outdoor adventures with tailored activities for all ages, increasing multi-generational bookings by 44%. Consistently received high customer satisfaction ratings.
  • Collaborated with cross-functional teams to enhance cultural immersion experiences on group tours in Seattle, leading to a President's Club for service excellence.
  • Analyzed historical booking trends and adjusted tour offerings accordingly, resulting in a 64% increase in overall business revenue.

Affiliations

  • National Association for Interpretation (NAI)
  • Society of Women Engineers
  • Jaycees
  • Outdoor Association for Professional Guides
  • Bilingual Tour Guide Association Austin
  • United States Travel Association
  • Association for Challenge Course Technology (ACCT)
  • Ecotourism Society
  • Certified Tourism Ambassador (CTA) Network
  • National Outdoor Leadership School Alumni Association

Certifications

  • Certified Travel Counselor (CTC) from The Travel Institute
  • SHRM Certified Professional (SHRM-CP)
  • Certified Park Guide by the National Parks Conservation Association (NPCA)
  • CompTIA Network+
  • National Outdoor Leadership School (NOLS) Expedition Leadership Course
  • Outdoor Adventure Program Leadership Certification
  • Apple Certified Associate (ACA)
  • Wilderness Water Safety Certification from Vantage
  • Certified Business Analysis Professional (CBAP)
  • Mountain Leader Certification from method

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