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Skills

  • Client satisfaction surveys
  • Budgets
  • Awareness of Market Trends and Lending Rates
  • Pipeline management
  • Mentorship and team leadership
  • Customer satisfaction tracking
  • Process equipment
  • Loan Target Achievement Milestones
  • Operational improvement
  • First Aid/CPR

Work Experiences

  • Achieved 55% client retention year over year.
  • Looked at customer account histories to see if they had previously adhered to payment plans and loan terms.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Collaborated with underwriters.
  • Achieved a 15% approval success rate.
  • Built key referral partnerships with real estate agents and banks, which led to an influx of $17 in new business.
  • Achieved a 27% borrower satisfaction rate.
  • Achieved a 2020 Innovation Award in recognition of exemplary service and exceeding loan origination targets.
  • Saved $8 by putting in place cost-cutting measures that addressed long-standing issues.
  • Achieved results within the first 7 months.

Summaries

  • Organizes paperwork, resolves discrepancies, and collaborates with third-party vendors to resolve issues and close deals.
  • Closed high-value loans.
  • Accomplished Senior Loan Originator.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.
  • Adept at finalizing residential and commercial real estate loans.
  • Recognized on a regular basis for outstanding performance and contributions to the Banking and Financial Services industry's success.
  • Achieved a clearance rate of 33%.
  • Achieved a clean, first-submission clearance rate of 22% %.
  • Standards and regulations in team leadership are second nature to me.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

  • Collaborated with cross-functional teams including underwriters and documentation specialists to ensure 4% accuracy in loan files submitted for approval.
  • Collaborated with team of 14 in the development of system.
  • Conducted thorough creditworthiness assessments for high-net-worth clients, resulting in the successful approval of over $4 in loans.
  • Implemented a CRM system within two years, increasing the team's follow-up efficiency by 16%, and ensuring no opportunities were overlooked.
  • Led a special initiative to drive sales of ServiceNow loans, resulting in a 46% year-over-year growth in that segment.
  • Utilized CRM analytics and reporting tools to track and analyze customer behavior, resulting in more personalized lead management and an increase in conversion by 66%.
  • Presented actionable loan insights at monthly business development meetings that drove a 33% increase in cross-selling opportunities.
  • Actively participated in industry-specific networking events and conferences, generating 2 new leads which contributed to 2 in closed loans annually.
  • Delivered quarterly training sessions on compliance, risk management, and market trends, which led to an increase in first-call resolution rates for loan originations.
  • Developed a KPI-driven approach to loan processing workflow efficiency, reducing client wait times by an average of 18 days and improving customer satisfaction.

Affiliations

  • Community Mortgage Lenders of America (CMLA)
  • Association for Supply Chain Management (APICS)
  • International Council of Nurses
  • Licensed Real Estate Broker in Illinois
  • Mortgage Action Alliance (MAA) Participant
  • Freemason
  • American Bankers Association (ABA) – Real Estate Lending Division
  • American Land Title Association (ALTA)
  • Society of Human Resource Management
  • Association for Computing Machinery

Certifications

  • Certified in Loan Structuring by category
  • Certified Mortgage Banker (CMB) by Summit Group
  • Certified Business Analysis Professional (CBAP)
  • Mortgage Loan Originator (MLO) License from initiative
  • Primary Certification in Mortgage Fulfillment Operations by Brightline
  • Financial Risk Manager (FRM) Certification from metric
  • CompTIA Security+
  • CompTIA Network+
  • Chartered Financial Consultant (ChFC) certification
  • Certified Mortgage Advisor (CMA) by Summit Group

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