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Skills

  • Project organization
  • Mentorship and team leadership
  • Negotiation of Loan Terms
  • Pipeline management
  • Adherence to Regulatory and Compliance Protocols
  • First Aid/CPR
  • Regulatory compliance
  • Cross-functional team collaboration
  • CRM Data Management (ServiceNow)
  • High Efficiency in Multi-tasking

Work Experiences

  • Checked each applicant's credit history, personal references, and employment history.
  • Achieved high efficiency in loan processing.
  • Prepared documents for customers, submitted them, and oversaw the closing process at every stage.
  • Had an excellent attendance record and was always on time for work.
  • Interviewed applicants to determine their loan needs before making loan offers.
  • Advised clients on loan options.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Achieved high loan closings.
  • Achieved results over a 15-month period.
  • Achieved this over 9 consecutive years.

Summaries

  • Accomplished Senior Loan Originator with a focus on portfolio growth, closing high-value loans and continuously expanding client bases through strategic networking.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved an annual loan closing rate increase of 56% through effective pipeline management and partnerships with third-party contractors.
  • Achieved a clearance rate of 48% on first submission by thoroughly reviewing borrower documentation, reducing delays in loan processing.
  • Achieved Excellence Award recognition for consistently exceeding monthly loan targets by an average of 58% over 16 months.
  • Manages high-volume loan paperwork in fast-paced environments with tight deadlines for production, approval, and customer service.
  • Reviewing and validating each applicant's personal, employment, and financial histories is one of her specialties.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved results within the first 13 months of training.
  • Adept at aligning loan offerings with clients’ financial needs, consistently improving client retention by 24% through personalized mortgage solutions.

Accomplishments

  • Actively participated in industry-specific networking events and conferences, generating 2 new leads which contributed to 2 in closed loans annually.
  • Trained and mentored a team of 16 junior loan officers, raising department-wide productivity by 84% within several months.
  • Consistently attained a category client satisfaction score over 14 years, contributing to a 59% increase in return business.
  • Developed a KPI-driven approach to loan processing workflow efficiency, reducing client wait times by an average of 18 days and improving customer satisfaction.
  • Collaborated with team of 14 in the development of system.
  • Secured approval for over 5 complex loans by consulting with legal teams to mitigate risk and ensure compliance with state Raleigh laws.
  • Refinanced over 10 properties, saving clients an average of $4 annually through lower interest rates.
  • Achieved a category average on internal audit scores, meeting or exceeding all compliance measures in loan origination practices.
  • Exceed annual sales targets by 34% through effective lead generation and referral expansion.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Mastermind Group for Senior Loan Originators
  • American Bankers Association (ABA) – Real Estate Lending Division
  • International Association of Administrative Professionals
  • Jaycees
  • Certified Mortgage Banker (CMB) Certification
  • Continuing Education in Ethics & Compliance for Financial Services
  • Association for Supply Chain Management (APICS)
  • NMLS - Nationwide Multistate Licensing System & Registry
  • International Association of Financial Crimes Investigators (IAFCI)
  • Community Mortgage Lenders of America (CMLA)

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Licensed Real Estate Broker by Illinois
  • Certified Financial Services Auditor (CFSA)
  • Certified Financial Planner (CFP)
  • Accredited Mortgage Professional (AMP)
  • Certified Public Accountant (CPA)
  • Cisco Certified Network Associate (CCNA)
  • Apple Certified Associate (ACA)
  • Real Estate Finance Certificate by Northwind
  • CompTIA Security+

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