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Skills

  • Problem resolution
  • Food Preparation Standards
  • Administrative support
  • Patient relations
  • Data-driven decision making
  • Insurance billing
  • Customer Relationship Management (CRM)
  • MS Office
  • Security systems
  • Cash Handling

Work Experiences

  • Championed eco-friendly packaging alternatives.
  • Processed credit cards, debit cards, and gift cards, as well as accepting transaction payments and making change for cash payments.
  • Organized food items on serving trays and in carry-out packages in preparation for delivering completed orders to customers.
  • Contributed to a 45% increase in catering revenue.
  • Coordinated bi-weekly team training on safety policies and customer service best practices, which resulted in increased knowledge retention and decreased on-the-job accidents by 19%.
  • Entered requested menu items into the POS terminal and customized orders with substitutions and add-ons.
  • Consistently met performance metrics.
  • Completed opening, closing, and shift change tasks to increase store efficiency.
  • Achieved a 56% increase in post-interaction satisfaction scores.
  • Achieved a 30% sales lift during promotional periods.

Summaries

  • Active leader with excellent communication and collaboration skills.
  • Results-oriented Food and Beverage professional with cross-functional collaboration, process improvement, and cross-functional collaboration strengths.
  • Motivating leader who has built and managed initiative teams in the past.
  • Senior Deli Clerk and team leader with 17 years of experience in framework settings.
  • Food service veteran with expertise in batch cooking, food safety, and nutrition.
  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Proficient in promoting method by leveraging performance reporting and strategic planning knowledge.
  • Asana and QuickBooks experts with exceptional interpersonal skills.
  • Knowledge of Power BI in depth, as well as performance reporting and strategic planning abilities.
  • Worker in the process industry with 5 years of experience in the food service industry.

Accomplishments

  • Developed a proprietary quality assurance checklist that improved product presentation and boosted customer trust ratings by 50%.
  • Introduced energy-efficient refrigeration solutions, cutting energy costs by 52% and improving sustainability efforts.
  • Developed and maintained a rigorous stock rotation policy, decreasing expired goods loss rate by 38% year over year.
  • Successfully transitioned to a new point-of-sale system, resulting in a 35% improvement in checkout speed and reduction in order errors.
  • Conducted detailed product shelf-life analyses, resulting in a 73% reduction in expired product write-offs.
  • Spearheaded the launch of seasonal deli offerings, driving a 75% increase in daily sales over a 6 months period.
  • Successfully handled vendor relations, ensuring timely delivery of perishable items and reducing shipment discrepancies by 76%
  • Analyzed customer feedback to introduce new products, boosting average sales per customer by 15.
  • Implemented industry best practices for compliance with health and safety inspection protocols, passing 5 consecutive inspections without critical issues.
  • Spearheaded a customer loyalty program that increased repeat visits by 71% over two years.

Affiliations

  • Proactively involved in the Foodservice Consultants Society International (FCSI), utilizing global insights for process improvements in deli operations.
  • Completed Scrum Master in Advanced Customer Service Strategies from the Center for Foodservice Excellence in 2024, focused on increasing post-service satisfaction scores.
  • Conferred recognition by the American Institute of Culinary Politics for outstanding cross-department collaboration that led to notable sales growth during system.
  • Member of the International Dairy Deli Bakery Association (IDDBA) for 17 years, attending annual seminars and workshops to stay updated on industry best practices.
  • Contributor to the Institute for Food Service Growth (IFSG) local chapter for Denver, presenting innovative techniques in balancing customer demand with operational speed.
  • Active membership in the Safe Quality Food Institute (SQFI), promoting safer and better food practices in deli departments since 12 years.
  • Certified trainer in continuous improvement systems through the Lean Food Retail Network, trained others to rapidly enhance deli department productivity.
  • Recognized participant in the Food Marketing Institute (FMI) initiatives, focusing on shelf life management and waste reduction techniques.
  • Contributed to local community events through the National Association of Convenience Stores (NACS) outreach programs, promoting deli services in stores.
  • Attendee and participant in discussions at the Deli-Prepared Foods Analytics Forum, earning recognition for evaluating new service processes and sales impact.

Certifications

  • Advance Deli Operations Certification - framework
  • Food Service Operations Certification - Vantage
  • Certified Meat Processing Professional - category
  • First Aid/CPR
  • Cisco Certified Network Associate (CCNA)
  • Salesforce
  • Customer Service Excellence Certification – system
  • Microsoft Office Specialist (MOS)
  • Certified Purchasing Manager (CPM) – Institute for Supply Management (ISM)
  • Hazard Analysis and Critical Control Points (HACCP) Certification - process

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