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Skills

  • Workflow planning
  • Product testing
  • Public speaking
  • Operational improvement
  • Conflict resolution
  • Strategic planning
  • Extremely organized
  • Food plating and presentation
  • Corporate event planning
  • Project organization

Work Experiences

  • Achieved sales growth within the first quarter.
  • Increased average wine and alcohol spend per guest through curation, service training, and hands-on hospitality.
  • Used Workday to keep track of orders and organize and store them in rooms.
  • Followed corporate efficiency and profitability goals, resulting in procedure for beverage purchasing and distribution.
  • Was in charge of resolving customer complaints about food or beverage quality and service.
  • Was in charge of the overall beverage program, which included wine, beer, and alcohol selection, ordering, and inventory control.
  • Created a beverage purchasing plan that aligned inventory needs with budgetary constraints by using historical data.
  • Collaborated with on-site and external party planners to create and manage beverage ordering and waitstaff for small and large events.
  • Checked for staff compliance with accepted food and beverage safety regulations, and where necessary, suggested remedial training.
  • Demonstrated proper technique and safety protocols while conducting hands-on training in the use of Microsoft Excel.

Summaries

  • Trained in food preparation and handling, inventory management, and customer service.
  • The team leader was primarily responsible for training staff and resolving issues related to kitchen efficiency, inventory, and customer satisfaction.
  • Food and Beverage Manager with over 2 years of framework and standard service experience.
  • To handle demanding project management needs while maximizing customer service standards, effectively manage personnel and business operations.
  • Recognized on a regular basis for outstanding performance and contributions to the Food and Beverage industry's success.
  • Over the course of 14 years, I've improved restaurant standards in terms of providing high-quality beverages and service.
  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.
  • With extensive beverage and food knowledge, he is a fine dining expert and a cheese connoisseur.
  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Using basic Japanese skills, build relationships with patrons and employees.

Accomplishments

  • Designed and launched a rewards program for returning customers, increasing repeat business by 32% and raising the average check size by $2.
  • Resolved product issue through consumer testing.
  • Designed and implemented a new guest feedback system, leading to a 59% increase in overall guest satisfaction scores and improving retention rates.
  • Developed a strategic two-year plan to align beverage menu with current consumer trends, increasing customer satisfaction by 68%.
  • Proposed
  • Documentation: Wrote and edited documents to keep staff informed on policies and procedures.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated closely with marketing and event planning teams to coordinate high-profile events for groups of up to 9 guests, ensuring seamless execution and a 56% increase in client bookings.
  • Ensured
  • Resolved

Affiliations

  • Sustainable Restaurant Association (SRA)
  • Food Safety and Quality Association (Phoenix)
  • Certified Hospitality and Tourism Management Professional (CHTMP) 2020
  • Certified Food and Beverage Executive (CFBE) – procedure
  • Food and Beverage Directors Club
  • American Society for Quality (ASQ) – Food and Beverage Division
  • International Food & Beverage Management Association (IFBMA)
  • Freemason
  • Sustainable Food Lab Network
  • Certified Hospitality Sales Professional (CHSP)

Certifications

  • Certified Le Cordon Bleu Sommelier Certification 2017
  • Certified Business Analysis Professional (CBAP)
  • First Aid/CPR Certified
  • Certified Public Accountant
  • Diploma in Hotel and Restaurant Management Certification category
  • Certified Hospitality Revenue Manager (CHRM) - American Hotel & Lodging Association (AHLA)
  • Food Sensitivity & Intolerance Training Certification Brightline
  • Food Waste Management Certification - Summit Group
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Food Safety Professional (CFSP) - International Food Protection Training Institute

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