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Skills

  • MS Office
  • .Net development
  • Operational improvement
  • Cloud migration strategy
  • Supervision
  • Security expert
  • Capacity planning for IT systems
  • Technical analysis
  • Troubleshooting and debugging
  • Relationship development

Work Experiences

  • Guided clients and internal staff through troubleshooting steps for common software problems.
  • Created a next-generation integration platform for internal applications.
  • Identified method issues in system software processes and implemented automation techniques, resulting in a 16% increase in efficiency.
  • Automated routine infrastructure maintenance tasks.
  • Helped plan software and system testing efforts for metric and system.
  • Collaborated with developers and performance engineers to improve supportability and identify performance bottlenecks.
  • Achieved a 21% improvement in operational efficiency.
  • Architected and deployed hybrid cloud solutions using standard for Meridian, resulting in a 40% improvement in operational efficiency.
  • Created a shared central authentication system for intranet applications using the system programming language.
  • Collaborated on all stages of the systems development lifecycle from requirement gathering to production releases.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the method business.
  • Within Miscellaneous, senior Infrastructure Consultant and outstanding performer in process improvement and project management.
  • Clear understanding of stakeholder engagement and team leadership as well as stakeholder engagement training.
  • Achieved cost reductions of 24%.
  • Achieved significant labor cost savings.
  • Achieved operational improvements of up to 47%.
  • Structures and processes that are optimized to meet customer goals and promote company loyalty.
  • Achieved 37% improvement in service agility.
  • Achieved zero impact on service levels.
  • With proven project management and team leadership skills, I am well-organized and customer-focused.

Accomplishments

  • Collaborated with cross-functional teams to implement security hardening measures, reducing vulnerabilities by 70%.
  • Executed capacity assessments for enterprise systems and implemented optimizations that resulted in 21% gains in server utilization.
  • Implemented capacity planning models for IT systems, enabling a 31% workload increase without affecting performance.
  • Optimized server capacity for 6-user systems, preventing overloads during peak operational periods.
  • Performed root cause analysis of infrastructure failures, yielding a reduction in downtime by 50% over 5 months.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Redesigned redundant networks for critical systems, improving disaster recovery time from 17 hours to 3 minutes.
  • Implemented a comprehensive disaster recovery plan, cutting system recovery time from 5 hours to 17 minutes.
  • Coordinated efforts of a 6-team deployment unit to install critical infrastructure, achieving 73% faster deployment times.
  • Integrated initiative cloud solutions, improving overall network resiliency and reducing outage variables by 16%.

Affiliations

  • OpenStack Foundation – Participating in global summits for open-source infrastructure initiatives.
  • Association for Computing Machinery
  • InfraGuard – Protecting critical infrastructure through public-private partnership discussions on cybersecurity.
  • Project Management Institute (PMI) – Leveraging PMP certification to drive infrastructure-related projects to success.
  • Project Management Institute
  • Certified in Risk and Information Systems Control (CRISC) – Enhancing capabilities around risk management in large-scale infrastructure.
  • Cloud Security Alliance (CSA) – Contributing to forums focused on infrastructure security improvements.
  • ServiceNow User Group – Collaborating in solving complex service management issues using the platform.
  • National Association of Social Workers
  • American Medical Informatics Association

Certifications

  • Nutanix Certified Professional – Multi-cloud Infrastructure (NCP-MCI)
  • Certified Kubernetes Administrator (CKA)
  • Certified in the Governance of Enterprise IT (CGEIT)
  • Certified Public Accountant (CPA)
  • Google Certified Professional Cloud Architect
  • PRINCE2® Foundation Certification
  • CompTIA Security+ Certification
  • Cisco Certified Network Professional (CCNP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Dell EMC Proven Professional Cloud Architect Specialist

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