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Skills

  • Team management
  • Process improvement
  • Client consultation
  • Volunteer orientation and onboarding
  • Needs assessment
  • Compliance auditing
  • Supervision
  • Client Satisfaction Improvement
  • Fluency in Spanish
  • Database management using SAP

Work Experiences

  • Aligned policies with state requirements.
  • Achieved a 45% improvement in client satisfaction scores.
  • Achieved zero violations during 2021 audit.
  • Achieved 64% retention for long-term services.
  • Coordinated team development activities and trainings with senior case managers.
  • Collaborated with multidisciplinary teams.
  • Oversaw the delivery of system project by program team, which resulted in system.
  • Achieved 7% audit compliance.
  • Was in charge of staff development, which included in-depth trainings, workshops, seminars, and other opportunities for learning.
  • Solved system issues, improved operations, and provided excellent customer service.

Summaries

  • Well-organized, hardworking, and committed to increasing support to meet growing demands.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Director of Social Services with extensive research, grant writing, and communication skills.
  • Achieved resolution within the past year.
  • Adept at data entry management.
  • With forward-thinking strategies and skilled leadership over teams and resources, she has a track record of increasing community support.
  • Achieved a 60% success rate in program alignment.
  • Boosted program completion rates by 81%.
  • Achieved resolutions within 6 months.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the framework business.

Accomplishments

  • Optimized client documentation processes, reducing intake completion times by 59% and improving overall data accuracy.
  • Prepared detailed weekly intake reports, identifying key client needs and recommending process changes which led to a 23% improvement in overall client experience.
  • Analyzed intake data to identify service utilization trends, providing actionable insights that increased community outreach by 68%.
  • Streamlined intake paperwork review, cutting down filing errors by 33% and ensuring regulatory compliance.
  • Created a digital intake form, which streamlined registration procedures and increased form completion rates by 21%.
  • Facilitated over 8 intake sessions for vulnerable populations in Portland, successfully enrolling 5 new clients into needed services.
  • Managed intake assessments for clients facing urgent housing needs, expediting case review time by 22%.
  • Oriented and trained 4 new volunteers on intake procedures, resulting in a 40% increase in workflow efficiency over a the past year period.
  • Delivered intake presentations to community groups, improving awareness of services and increasing client referrals by 25%.
  • Developed intake manual for new staff and volunteers, resulting in standardized procedures and a 28% faster onboarding process.

Affiliations

  • Local Church Outreach Program Phoenix
  • Rotary International
  • Local Volunteer Resource Council Portland
  • Community Health Workers Association
  • American Association of Christian Counselors (AACC)
  • Jaycees
  • Respect for All Coalition
  • Lions Club
  • National Association of Social Workers
  • Toastmasters

Certifications

  • Certified Public Accountant
  • Nonprofit Leadership and Management Certification
  • Certification in Health and Social Service Navigation
  • Certification in Social Services and Child Advocacy
  • Certified Mental Health First Aider (MHFA)
  • Certified Nonprofit Professional (CNP)
  • Microsoft Certified Systems Engineer (MCSE)
  • ServSafe
  • Elder Abuse Awareness and Prevention Certification
  • CompTIA A+ Technician

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