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Skills

  • Payment processing
  • Flexibility
  • Outgoing personality
  • Meat slicing expertise
  • Service-oriented mindset
  • Inventory management
  • Computer literate
  • Procedure cuisine familiarity
  • Fluent in Mandarin
  • Business operations

Work Experiences

  • Achieved top performance in service quality metrics.
  • Achieved a 31% customer satisfaction score.
  • All kitchen staff was hired and managed by me.
  • Achieved a 29% increase in employee retention.
  • Increased quality assurance by performing frequent line checks.
  • Collaborated with chefs to create promotional menu items.
  • Food preparation activities, such as workflow optimization and performance reporting, were planned and organized by me.
  • Kept the register up to date by following proper billing, payment processing, and cash management procedures.
  • Assisted with revamping food storage procedures.
  • Achieved 50% efficiency improvement.

Summaries

  • To handle demanding performance reporting needs while maximizing customer service standards, effectively manage personnel and business operations.
  • Using basic German skills, build relationships with patrons and employees.
  • Responsible Food Preparation team member with a track record of keeping facilities clean and ensuring customer satisfaction through excellent service.
  • Chef de cuisine with experience in mixology, beer, liquor, and wine, as well as a strong background in team leadership and business decision-making.
  • Within Customer Service, senior Food Service Team Member and outstanding performer in cross-functional collaboration and budget management.
  • Food and wine pairing is something she excels at.
  • Store Manager with 16 years of experience in grocery and natural foods stores.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Excellent communication and detail-oriented skills.
  • Through top management skills and business acumen, a talented bar management professional can maximize team performance and bar sales.

Accomplishments

  • Guided
  • Generated a 4% increase in wine sales by making appropriate food-pairing suggestions to guests.
  • Integrated
  • Documentation: Wrote and edited documents to keep staff informed on policies and procedures.
  • Resolved
  • Reorganized grocery store merchandise and displays, increasing output by 6%.
  • Monitored
  • Elected to oversee expansion of store into Chicago.
  • Recommended
  • Streamlined

Affiliations

  • ServSafe Food Handler Certification
  • International Council of Nurses
  • Restaurant Equipment Manufacturers Association (REMA)
  • National Association of College & University Food Services (NACUFS)
  • Society of Women Engineers
  • National Registry for Food Safety Professionals
  • American Marketing Association
  • Food Allergy Research & Education (FARE) Organization
  • Jaycees
  • Culinary Institute of America Alumni Network

Certifications

  • Produce Safety Certification
  • Certified Professional in Food Safety (CP-FS)
  • Certified Foodservice Professional (CFSP)
  • Certified Guest Service Professional (CGSP)
  • Apple Certified Associate (ACA)
  • Food Defense Certification
  • Certified Culinary Professional (CCP)
  • HACCP (Hazard Analysis Critical Control Point) Certification
  • Salesforce
  • Cisco Certified Internetwork Expert (CCIE)

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