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Skills

  • Post-Closing Process Oversight
  • Lien Release Resolution
  • Corporate Finance Collaboration
  • Project organization
  • First Aid/CPR
  • Legal Documentation Finalization
  • Deadline-driven project management
  • Loan disbursement processing
  • MS Office
  • Team management

Work Experiences

  • Checked final disclosures during pre-funding.
  • Checked each applicant's credit history, personal references, and employment history.
  • Collaborated with cross-functional teams.
  • Scheduled home inspections and method and initiative testing for properties to speed up the closing process.
  • Achieved zero delays in processing.
  • Achieved results in 2020.
  • Assisted in building new digital customer portals for data submission and tracking, resulting in a 67% reduction in closing preparation in 2019.
  • Advised buyers on closing timelines and documents, enhancing borrower certainty and improving completion accuracy to 35%.
  • Closed complex transactions involving multiple properties, trusts, and any related legal entities, saving clients over $6 in administrative costs.
  • Closed approximately 15 home loans per 6 months by acting as a liaison between closing companies and borrowers.

Summaries

  • Organizes paperwork, resolves discrepancies, and collaborates with third-party vendors to resolve issues and close deals.
  • Closing Specialist with a successful track record.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved a 79% decline in error rates.
  • Closing Specialist dedicated to quality control, reducing discrepancies and enhancing accuracy, reflected in 15% reduction in post-closing corrections.
  • Closing Specialist dedicated to quality control.
  • Accomplished at rectifying discrepancies in closing documentation.
  • Achieved a 38% increase in customer satisfaction.
  • Achieved zero delays in Georgia.
  • Accomplished Closing Specialist adept at collaborating with cross-functional teams, reducing loan disbursement turnaround times by 37% and enhancing customer satisfaction.

Accomplishments

  • Resolved product issue through consumer testing.
  • Implemented a closing pipeline using Microsoft Excel that streamlined processes, decreasing human error by 83% for 5 transactions.
  • Trained and mentored a team of 13 junior closers, reducing closing errors by 78% while boosting team efficiency.
  • Resolved customer closing complaints, resulting in a 33% improvement in customer retention for Tableau over a 12-month span.
  • Monitored continuous compliance with state and federal regulations, avoiding penalties and ensuring legal documentation accuracy for 14 financial closings.
  • Provided top-tier communications between stakeholders, decreasing last-minute closing challenges by 37%, resulting in smoother transactions.
  • Managed the closing portfolio of 12 transactions per month, maintaining a 46% on-time close rate and improving customer satisfaction.
  • Led cross-functional team during complex escalations, improving issue resolution time by 49% and increasing same-day closings by 11 instances.
  • Documented and resolved category which led to standard.
  • Reconciled outstanding financial obligations utilizing Salesforce, resolving all discrepancies accurately across 5 files.

Affiliations

  • American Marketing Association
  • American Society of Safety Professionals
  • Realty Alliance – Escrow and Title Services Division
  • Association of Professional Mortgage Women (APMW)
  • Mortgage Bankers Association (MBA)
  • Lions Club
  • Title Insurance Regulatory Compliance Association
  • Women in Real Estate
  • American Bar Association Real Property, Trust and Estate Law Section
  • Real Estate Services Providers Council (RESPRO)

Certifications

  • Real Estate Settlement Procedures Act (RESPA) Training from Summit Group
  • Cisco Certified Internetwork Expert (CCIE)
  • Apple Certified Associate (ACA)
  • Salesforce
  • Advanced Mortgage Loan Processor Certification from Ironclad Systems
  • Certified Real Estate Loan Closer (CRELC)
  • National Association of Mortgage Brokers (NAMB) Certification
  • Loan Processing and Underwriting Associate Certification
  • Certified Title and Escrow Specialist (CTES)
  • Certified Inspector of Title (CIT) from Meridian

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