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Skills

  • Pre-Funding Documentation Review
  • Multi-use Digital Tools Implementation
  • MS Office
  • Regulatory compliance
  • Post-Closing Process Oversight
  • Settlement Statement Verification
  • Standard equipment
  • High-Stakes Problem Solving
  • Mortgage Compliance Adherence
  • RESPA Compliance Monitoring

Work Experiences

  • Adhered to legal guidelines.
  • Addressed title defects and unrecorded mortgages.
  • Avoided 6 possible penalties.
  • Closed Salesforce loans in a high-volume office.
  • Achieved this in three years.
  • Administered final borrower walkthroughs, double-checking for document correctness and ensuring 100% adherence to underwriting conditions.
  • Advised buyers on closing timelines and documents, enhancing borrower certainty and improving completion accuracy to 35%.
  • Actively communicated with all stakeholders to minimize corrections at closing tables, reducing unresolved discrepancies by 77%.
  • Collaborated with the title, underwriting, and finance teams to ensure seamless coordination, successfully closing 9 high-value transactions in two years.
  • Oversaw the closing process' final steps to reduce risk and errors, resulting in 2 timely and efficient closings per several months.

Summaries

  • Closing Specialist is a multi-talented Closing Specialist who is consistently rewarded for planning and operational improvements.
  • Costs were consistently reduced while profits were increased.
  • Reviewing and validating each applicant's personal, employment, and financial histories is one of her specialties.
  • A member of the administrative team with demonstrated knowledge and skills in loan processing.
  • Closing Specialist dedicated to quality control, reducing discrepancies and enhancing accuracy, reflected in 15% reduction in post-closing corrections.
  • Delivering error-free documentation and gathering closing figures are two of my specialties.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved a 59% boost in team performance.
  • Closing Specialist dedicated to quality control.
  • Achieved 78% reduction in post-closing corrections.

Accomplishments

  • Ensured timely disbursement of loan funds by managing last-minute changes and resolving lender concerns within three years of the closing date.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Utilized Adobe Creative Suite to track and process loan disbursements, eliminating delays and ensuring 63% of funds distributed on time for 17 clients.
  • Managed closing processes for HubSpot across 16 different states, achieving 15% customer satisfaction increase over 2015.
  • Played a pivotal role in revamping operations processes, reducing closing escalations and post-closing issues by 66% through targeted problem-solving efforts.
  • Led cross-functional team during complex escalations, improving issue resolution time by 49% and increasing same-day closings by 11 instances.
  • Instrumental in transitioning the department to procedure, which resulted in a 17% reduction in manual data entry and associated errors.
  • Proficiently managed conflicts between clients and lenders, achieving final resolution in 12% of escalated cases, while ensuring zero closing delays.
  • Expertly navigated RESPA and TRID regulations during closings, avoiding potential penalties and guaranteeing compliance for 13 transactions.
  • Provided top-tier communications between stakeholders, decreasing last-minute closing challenges by 37%, resulting in smoother transactions.

Affiliations

  • Mortgage Bankers Association (MBA)
  • Women in Real Estate
  • Society of Mortgage Professionals
  • International Federation of Real Estate Professions
  • American Association of Professional Mortgage Consultants
  • International Right of Way Association (IRWA), Title and Escrow Chapters
  • American Society of Administrative Professionals (ASAP)
  • Freemason
  • Paralegal Association of Portland – Real Estate Section
  • National Federation of Real Estate Investment Trusts (Nareit)

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Google Certified Professional Cloud Architect
  • Certified Business Analysis Professional (CBAP)
  • Certified Mortgage Compliance Officer (CMCO)
  • UCC Article 9: Secured Transactions Professional Certificate
  • Certified Public Accountant
  • First Aid/CPR Certified
  • Certified Mortgage Compliance Professional (CMCP)
  • CompTIA A+ Technician
  • Survey of Mortgage Servicing Standards and Auditing Certification

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