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Skills

  • Microsoft Office
  • Quick learner
  • Credit and collections
  • Process improvement
  • Results-oriented
  • Weekly Payroll
  • First Aid/CPR
  • Contract auditing
  • Project organization
  • Team management

Work Experiences

  • Answered an average of 7 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
  • Achieved Top Performer for successful implementation.
  • Collaborated with cross-functional teams.
  • Local, state, and federal agencies provided me with documents, clearances, certificates, and approvals.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Collaborated with cross-functional teams to deploy Asana, reducing manual processes by 24% and improving operational efficiency.
  • Balanced workloads across all teams.
  • Assisted various business groups with document organization and dissemination during acquisitions.
  • Entered data into the Asana system, including payments, account information, and call logs.
  • Collaborated with procurement team to identify cost-effective technology renewals and contract negotiations, saving $18 annually.

Summaries

  • Adept in handling critical incidents.
  • Achieved a 47% improvement in overall system performance.
  • Achieved restoration within three years.
  • Achieved faster part replacements.
  • Achieved rapid ticket resolutions.
  • Top-producing salesperson and industry expert in Miscellaneous.
  • Achieved a 38% reduction in manual workflows.
  • Knowledgable in a variety of design and testing methodologies.
  • Capable of using technical knowledge and diagnostic skills to solve problems and keep usability and performance high.
  • Completed new network component installations, updates, and configurations successfully.

Accomplishments

  • Archived legacy systems and transitioned data to a more secure cloud-based platform, reducing data retrieval times by 16%.
  • Documented and resolved method which led to framework.
  • Conducted a comprehensive audit of Workday permissions, resolving 9 security vulnerabilities, and ensuring compliance with process.
  • Delivered successful response and full recovery for 11 critical incidents during night-shift operations, maintaining optimal service levels across platforms.
  • Successfully rolled out enterprise-wide OS upgrade, upgrading 9 systems while maintaining 60% system uptime during deployment.
  • Optimized cloud storage strategies on QuickBooks, reducing storage costs by 79% while improving data retrieval speeds by the past year.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Managed large-scale operating systems rollout, upgrading 15 systems across 14 locations with a 46% success rate in the first phase.
  • Implemented IT asset management system, driving down hardware replacement delays by 18% through more efficient lifecycle monitoring.
  • Trained staff on cybersecurity best practices resulting in a 17% reduction in phishing attacks organization-wide.

Affiliations

  • Cybersecurity & Infrastructure Security Agency (CISA) - Affiliate, supporting initiatives related to Salesforce
  • American Society of Safety Professionals
  • Association for Supply Chain Management (APICS)
  • Systems Administrators Guild (SAGE) - Organized and led technical workshops on Active Directory and network troubleshooting
  • Red Hat User Group – Leadership role overseeing Linux and open-source topics for the Pacific Northwest
  • Rotary International
  • Infragard - Member, actively collaborating on infrastructure protection exercises and security briefings
  • Lions Club
  • Society of Women Engineers
  • Society of Systems Administrators (SSA) - Board Member overseeing technical skill-building seminars

Certifications

  • CompTIA Network+
  • CompTIA A+ Technician
  • Certified Information Systems Security Professional (CISSP®) – 2017
  • CompTIA Network+ Certification
  • Microsoft Certified: Power Platform Fundamentals
  • Apple Certified Support Professional (ACSP) - 2017
  • First Aid/CPR Certified
  • Certified Systems Engineering Professional (CSEP)
  • Certified in Risk and Information Systems Control (CRISC)
  • Cisco Certified Network Associate (CCNA) - 2023

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