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Skills

  • Customer service
  • MS Office
  • Analytical thinking for process improvements
  • Vendor relationship management
  • File retrieval and storage optimization
  • Budgets
  • Bookkeeping
  • Customer service in publication requests
  • Process automation
  • Regulatory compliance

Work Experiences

  • Maintained adequate stock levels in the office by restocking supplies and placing purchase orders.
  • Collaborated with the marketing team to proofread and refine key print materials for initiative, contributing to a 20% increase in readership.
  • Answered phone calls from clients, vendors, and a variety of other callers looking for information.
  • Coordinated distribution of 7 internal publications.
  • Designed an organizational system for framework journals.
  • Created an automated invoicing process for publication requests, reducing financial errors by 70% and delivering cost savings of $17 annually.
  • Compiled mailing lists for over 11 subscribers.
  • Achieved a 46% reduction in errors.
  • Alerted procurement when stock fell below thresholds.
  • Planned standard staff's travel arrangements, including setting appointments and securing transportation and lodging.

Summaries

  • Uses workflow optimization and vendor management skills to run an efficient office.
  • Achieved a 71% reduction in recurring publication errors.
  • Adept at enhancing vendor management.
  • Achieved a 71% improvement in employee satisfaction.
  • Flexible Publications Clerk with 10 years of experience in procedure office environments.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Adept at multitasking in fast-paced environments.
  • Individual with quality assurance who is active and well-educated.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

  • Developed cost-effective supply chain strategies for publication materials, saving the company 8 annually.
  • Collaborated on inter-departmental projects focused on increasing publication line productivity, contributing to a 54% increase in output.
  • Managed multiple publication requests daily while consistently exceeding performance benchmarks for accuracy and deadline compliance.
  • Automated correspondence tracking using Power BI, boosting team efficiency in handling publication-related communication.
  • Streamlined publication operations using process improvement methodology, reducing publication cycle time by 81%.
  • Trained and mentored junior clerks, implementing a robust standard operating procedure that reduced errors in publication distribution by 79%.
  • Spearheaded digitization of program archives and converted 11 documents for easier organizational access and long-term preservation.
  • Assisted in the research and development of 16 new publishing initiatives, promoting alignment with industry trends and interests.
  • Implemented a new publication tracking system that reduced distribution delays by 21% and improved real-time tracking of materials.
  • Issued monthly performance reports to upper management, identifying key performance indicators and opportunities for optimization in publication processes.

Affiliations

  • Book Industry Study Group (BISG)
  • Independent Book Publishers Association (IBPA)
  • Advertising Production Club of New York (APC-NY)
  • American Copy Editors Society (ACES: The Society for Editing)
  • International Communication Association (ICA)
  • Jaycees
  • American Library Association (ALA) - Publications Division
  • Society of Scholarly Publishing (SSP)
  • Society for Technical Communication (STC)
  • Creative Directors Club (CDC)

Certifications

  • Professional Proofreading Certification Cedar Works
  • Certified Editor for Digital Publishing
  • Cisco Certified Network Associate (CCNA)
  • Certified Business Analysis Professional (CBAP)
  • Salesforce
  • Certified Editorial Assistant (CEA)
  • Adobe InDesign Certified Associate
  • Certified Records Manager (CRM)
  • CompTIA A+ Technician
  • Certificate in Desktop Publishing by HubSpot

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