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Skills

  • Quality of life guidelines
  • Disease management standards
  • Team management
  • Problem resolution
  • Admitting processes
  • Healthcare Policy Knowledge
  • Cultural competency in healthcare
  • Patient Advocacy Program Design
  • Communications
  • Metric equipment

Work Experiences

  • Achieved results in 2024.
  • Chaired an advisory panel on healthcare access, resulting in statewide recommendations and 15 in expanded funding for underserved communities.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Achieved a 36% improvement in patient transition care plans.
  • Solved procedure issues, improved operations, and provided excellent customer service.
  • Achieved results over 6 months.
  • Achieved a 19% decrease in escalations.
  • Was in charge of coordinating program referrals for community-based services.
  • Assisted low-income patients.

Summaries

  • Currently holding a Ohio driver's license.
  • An expert in optimizing patient grievance resolution processes, reducing conflict escalations by 85% through enhanced communication and follow-up procedures.
  • Achieved a 18% reduction in patient care delays.
  • Adept at managing critical healthcare disputes.
  • Accomplished Senior Patient Advocate.
  • Conducted regular advocacy meetings.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.
  • Achieved a 84% reduction in escalations.
  • Accomplished Senior Patient Advocate recognized for improving patient satisfaction scores by 85% through delivering high-quality education on treatment plans and coordinating care across departments.
  • Communication, planning, and conflict resolution skills are all excellent.

Accomplishments

  • Formulated patient advocacy policies that led to 81% greater effectiveness in assisting with Medicaid and Medicare enrollment processes.
  • Led workshops to educate patients on insurance options, achieving a 49% increase in informed healthcare decisions and avoided unnecessary billing.
  • Streamlined the patient referral process to external specialists, reducing follow-up appointment delays by an average of 17 days.
  • Acted as a subject matter expert on patient experience metrics, helping multidisciplinary teams improve patient touchpoints and reduce overall complaints by 24%.
  • Developed a resource toolkit for junior advocates, empowering them with practical solutions for complex patient cases, increasing case resolutions by 84%.
  • Directed a patient experience improvement project that reduced appointment wait times by an average of 7 minutes per visit through better scheduling practices.
  • Documented and resolved system which led to method.
  • Conducted regular patient experience reviews that identified gaps in service quality, leading to the redesign of care workflows and a 85% improvement in patient satisfaction.
  • Increased patient retention by 29% by implementing a proactive care follow-up strategy that personalized post-discharge contacts.
  • Collaborated with team of 11 in the development of system.

Affiliations

  • Alliance of Professional Health Advocates (APHA-US)
  • American Hospital Association (AHA)
  • Association of Professionals in Infection Control and Epidemiology (APIC)
  • American Association on Health and Disability (AAHD)
  • Board of Certification in Patient Advocacy (BCPA)
  • Association of Information Technology Professionals
  • National Association of Healthcare Advocates (NAHAC)
  • Project Management Institute
  • Palliative Care Network of Chicago
  • Healthcare Information and Management Systems Society (HIMSS)

Certifications

  • Google Certified Professional Cloud Architect
  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA A+ Technician
  • Certified Professional in Patient Access Services (CPPAS) - Provided by Healthcare Access Management Association
  • Healthcare Advocate Certification - Offered by Northwind
  • Certification in Patient Retention Strategies - system
  • Certified in Healthcare Systems Redesign - offered by Meridian
  • Certified Professional in Healthcare Quality (CPHQ)
  • Project Management Professional (PMP)
  • Certified Revenue Cycle Representative (CRCR) - Provided by category

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