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Skills

  • Financial records and processing
  • Process improvement
  • Emergency evacuation procedures
  • Effective communication skills
  • Accounts payable/receivable
  • Weekly Payroll
  • Heavy lifting
  • Time management skills
  • Operations management
  • Territory Sales Experience

Work Experiences

  • Used Jira to accurately enter data into a batch ticketing system.
  • Recommendation
  • Daily fuel inspections, including preloading and quality control, were something I helped with.
  • Transported passengers in a safe and timely manner along predetermined routes.
  • Started it.
  • Invented
  • Saved $17 by putting in place cost-cutting measures that addressed long-standing issues.
  • Won
  • Provided emergency aid to hikers who were suffering from heat exhaustion and called for paramedics to transport them to the hospital.
  • Quickly identified problems and alerted Shuttle Bus Driver to any potential project delays.

Summaries

  • Excellent communicator and team player looking for a position as a QA analyst with a forward-thinking company.
  • Professional with over 16 years of experience in project management and process improvement initiatives across the enterprise.
  • Ambitious
  • Framework and program are examples of abilities.
  • Customer-focused, strategic-thinking salesperson with more than 20 years of experience in developing relationships, cultivating partnerships, retaining top accounts, and expanding profit channels.
  • Shuttle Bus Driver with 17 years of successful process improvement and team leadership experience.
  • Collaborate with commercial lenders to achieve sales targets.
  • Leadership skills that have been demonstrated to drive enterprise optimization goals and improve organizational operations.
  • Dependable and courteous self-starter and team player seeking to apply previous experience to a initiative position with a forward-thinking organization.
  • Maintains accurate records while adhering to safety practices and following codes, policies, regulations, and laws when operating passenger vehicles.

Accomplishments

  • Reduced shuttle fuel consumption by 56% by adopting new fuel-efficient driving practices and innovations within the fleet.
  • Consistently received positive feedback, achieving a 65% improvement in customer satisfaction ratings across three years.
  • Led shuttle scheduling initiatives that improved on-time performance consistency from 74% to 60% over 2023.
  • Continuously upheld ADA compliance on all bus routes, ensuring proper accommodations, resulting in a 84% uptick in special needs passenger satisfaction.
  • Liaised with Fleet Maintenance and Management teams to ensure timely service and repairs, minimizing shuttle downtime by 11 hours per month.
  • Trained over 2 new drivers in safe driving practices and customer service excellence, improving overall team performance and reducing onboarding time.
  • Initiated vehicle rotation strategies to ensure even wear and tear across the fleet, extending vehicle lifespan by an additional 18 years.
  • As part of a corporate sustainability initiative, educated 9 customers on the environmental benefits of using shuttle services, boosting sign-ups by 24%.
  • Launched a driver feedback program that encouraged route-related suggestions, resulting in a 20% increase in route efficiency.
  • Coordinated with traffic control and dispatch teams to streamline multiple shuttle operations concurrently, cutting average passenger wait times by 6 months.

Affiliations

  • Certified Commercial Drivers License (CDL) Training Program (City/State Specific)
  • Jaycees
  • Freemason
  • American Bus Association (ABA)
  • Transport Workers’ Union of America (TWU)
  • International Council of Nurses
  • Association of Information Technology Professionals
  • American Society of Safety Professionals
  • Driver Education and Training Courses
  • Association for Computing Machinery

Certifications

  • CompTIA Security+
  • Van Driver Safety Training Certificate
  • Air Brake Endorsement Certification
  • Certified Business Analysis Professional (CBAP)
  • CompTIA Network+
  • Certified Public Accountant (CPA)
  • Google Certified Professional Cloud Architect
  • ServSafe
  • Paratransit and Dial-A-Ride Driver Certification Brightline
  • Salesforce

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