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Skills

  • Pet charting information
  • Bilingual in Portuguese
  • Proficiency in cross-functional collaboration
  • Computer literate
  • Microsoft Office
  • CRM Systems
  • Budgets
  • Emergency evacuation procedures
  • Understands local routes
  • Safe driver training

Work Experiences

  • Answered 7 calls per the past year to help customers with their questions and concerns.
  • Improved locomotive material expense tracking by 3%.
  • Followed established routes with the help of maps and GPS-equipped devices to safely navigate high-traffic areas and adhere to preset schedules.
  • Responded quickly to customer concerns and resolved metric issues using budget management and strategic planning.
  • Was in charge of receiving, storing, transferring, and dispensing petroleum fuel products.
  • Provided management with standard updates on renewal progress, at-risk renewals, and renewal forecasts.
  • Advised
  • On-site training was provided by me.
  • Drove a bus to safely transport passengers along pre-determined routes and stops.
  • Transported passengers in a safe and timely manner along predetermined routes.

Summaries

  • Skills in budget management and cross-functional collaboration are available.
  • To drive profitability and growth, skilled operations manager with solid experience managing all levels of multiple projects, including budgeting, inventory control, and administration.
  • Valuable and hardworking employee with a track record of converting cold calls into profitable sales relationships.
  • Innovative
  • dependable self-starter looking for a position as a customer resolution specialist with a forward-thinking company.
  • Adaptable, tenacious, and capable project manager with over 18 years of experience leading teams, resolving conflicts, networking with prospects, and managing budgets to maximize profits.
  • Shuttle Bus Driver with 17 years of successful process improvement and team leadership experience.
  • Versatile
  • Highly effective in project management, evaluating personnel performance, and putting in place top-notch strategies.
  • Multi-tasking and self-motivated leader who designs and develops powerful print and graphic media materials with keen attention to detail, articulate communication skills, and strong aesthetic sense.

Accomplishments

  • Resolved product issue through consumer testing.
  • Supervised vehicle sanitation and cleanliness protocols during the method, resulting in the safe and hygienic transport of 2 passengers daily.
  • Collaborated with local environmental groups to promote shuttle services as a sustainable transportation option, increasing partnership engagement by 6.
  • Trained over 2 new drivers in safe driving practices and customer service excellence, improving overall team performance and reducing onboarding time.
  • Created training schedules and safety briefings specific to shuttle drivers, raising overall safety compliance to 58% over 6 months.
  • Achieved a 69% reduction in passenger complaints related to shuttle delays through the implementation of proactive communication strategies.
  • Initiated vehicle rotation strategies to ensure even wear and tear across the fleet, extending vehicle lifespan by an additional 18 years.
  • Documented and resolved program which led to category.
  • Facilitated communication and training for 6 new shuttle drivers, achieving a 64% efficiency improvement after their first month on the job.
  • Led shuttle scheduling initiatives that improved on-time performance consistency from 74% to 60% over 2023.

Affiliations

  • City/State Public Transit Organization
  • Commercial Vehicle Safety Alliance (CVSA)
  • Community Transportation Association of America (CTAA)
  • National Association of Social Workers
  • National Safety Council (NSC)
  • First Observer Plus™ Security Awareness Program
  • International Association of Administrative Professionals
  • Project Management Institute
  • International Association of Transportation Regulators (IATR)
  • National Association of Pupil Transportation (NAPT)

Certifications

  • Commercial Driver’s License (CDL) Class B with Passenger Endorsement North Carolina
  • Certified Protection Officer (CPO)
  • Vehicle Fuel Efficiency Training Program
  • Cisco Certified Internetwork Expert (CCIE)
  • National Safety Council Defensive Driving Instructor Certification
  • Google Certified Professional Cloud Architect
  • Certified Business Analysis Professional (CBAP)
  • ServSafe
  • Defensive Driving Course Certification
  • Microsoft Certified Systems Engineer (MCSE)

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