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Skills

  • Team management
  • E-learning module development
  • Productivity benchmarking
  • Project organization
  • Cross-functional team collaboration
  • Accident Prevention Training
  • Instructional material development
  • Employee engagement metrics
  • Communications
  • Relationship development

Work Experiences

  • Collaborated with senior management.
  • Decreased workplace accidents by 70%.
  • Conducted evaluations of shift workers' completion and accuracy of tasks through performance trackers, leading to targeted retention strategies.
  • Wiped down counters and sanitized equipment to keep the food prep and dining areas clean.
  • Assessed accuracy of tasks through performance trackers.
  • Achieved a 76% reduction in onboarding time.
  • Analyzed scheduling needs and offered training solutions to optimize labor allocation during peak hours.
  • Boosted individual KPIs.
  • Designed a rewards-based incentive system.
  • Analyzed scheduling needs.

Summaries

  • Adapts to updated standards and business needs.
  • Shift Trainer with 11 years of service industry experience.
  • Achieved a 80% reduction in onboarding time.
  • Strengths in process improvement and quality assurance backed up by Miscellaneous training.
  • To efficiently deliver high-quality service and promote customer loyalty, I am skilled at team leadership and client relations.
  • With 11 years of experience serving initiative food, capable Shift Trainer.
  • Achieved reduction over a 2021-year period.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Boosted employee engagement through personalized coaching.
  • Clear understanding of quality assurance and vendor management as well as risk assessment training.

Accomplishments

  • Deployed interactive problem-solving workshops, increasing team efficiency by 33% as reflected in fewer shift delays.
  • Coached underperforming employees using individualized development plans, resulting in a 65% performance improvement over 2015-year period.
  • Led the training and onboarding of 9 new hires per quarter, resulting in a 84% reduction in ramp-up time.
  • Resolved product issue through consumer testing.
  • Implemented reward-based training achievements, increasing early completion of milestones by 51% and boosting overall team morale.
  • Trained OSHA requirements to team members, ensuring a 31% compliance rate for all shift employees.
  • Developed knowledge-sharing tools to ensure that new and existing employees had valuable resources for continuous learning.
  • Collaborated with upper management to implement conflict resolution protocols, reducing shift disputes by 50%.
  • Utilized data-driven techniques to track progress on training objectives, improving employee skills development by 37%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Association for Computing Machinery
  • Association for Supply Chain Management (APICS)
  • American Marketing Association
  • International Council of Nurses
  • International Association for Continuing Education and Training (IACET)
  • International Association of Administrative Professionals
  • American Medical Informatics Association
  • SkillsUSA Membership
  • Institute of Industrial and Systems Engineers (IISE)
  • Lions Club

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Google Certified Educator Level 2
  • SHRM Certified Professional (SHRM-CP)
  • Certified Public Accountant (CPA)
  • CompTIA Network+
  • Certified E-Learning Specialist
  • Lean Six Sigma Green Belt Certification
  • Train-the-Trainer Certification – Northwind
  • Salesforce
  • First Aid/CPR Certified

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