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Skills

Operational improvement
Conflict resolution and mediation
Planning and coordination
Customer feedback analysis
Problem resolution
Process improvement
Cross-cultural communication
Award-winning customer service
Client networking
Custom Travel Package Design

Work Experiences

Addressed specific client needs.
Increased the sale of ancillary products, such as hotels, cars, and tour packages, by over 15%.
Addressed client disputes and refund requests.
Boosted revenue by 34% in 2016.
Increased bottom-line revenue by keeping track of travel competitor activity in order to maintain the best possible rate.
Adjusted sales strategies.
Collaborated with guided-tour services in Portland.
Improved customer satisfaction ratings by conducting research on travel options, negotiating rates, presenting the best deals, and quickly resolving issues.
Addressed client disputes and refund requests, resolving 8 issues per month with a focus on maintaining long-term relationships.
Built long-term client relationships by consistently exceeding expectations and going the extra mile to ensure satisfaction.

Summaries

Individual who is enthusiastic and capable of working in both a team and independently.
Looking forward to taking on a new challenge with a successful team.
Working for well-known agencies, I am a client-focused travel guru with excellent administrative skills and experience.
Data analysis in method settings and performance reporting in quality assurance settings.
Student pursuing a Travel and Hospitality degree who is eager to contribute developed knowledge in the role of Senior Travel Sales Consultant.
Strategic thinker with expertise in risk assessment.
Results-oriented Travel and Hospitality professional with stakeholder engagement, project management, and performance reporting strengths.
Proven track record of motivating automated to achieve team, individual, and management goals.
Ability to recognize standard issues and integrate initiative solutions to achieve metric.
Travel and Hospitality student seeking hands-on experience through an internship in quality assurance.

Accomplishments

Consistently closed VIP-leisure travel sales, exceeding personal targets by 49% for 7 consecutive months.
Exceeded monthly sales targets by an average of 79%, consistently achieving top performance in the team by providing tailored travel solutions.
Orchestrated group travel for large corporate events, managing visa documentation and complex itineraries to ensure a 82% on-time delivery of travel services.
Received Excellence Award for achieving 73% customer retention through consistently delivering personalized and seamless travel experiences.
Partnered with high-end tour providers to create exclusive excursions that boosted customer satisfaction by 46%.
Improved overall team efficiency by developing best practices for managing high-demand VIP travel requests, cutting response time by 62%.
Created a streamlined process for corporate clients’ travel requests which delivered a client service rating increase by 75% in 2016.
Transitioned a large corporate account's travel management to an optimized platform, leading to a 63% reduction in client travel costs while improving satisfaction.
Led staff development programs concentrating on customer service enhancement, resulting in 82% fewer negative reviews year-on-year.
Consulted with high-net-worth corporate clients to provide fully managed travel services, consistently delivering under-budget solutions with no service complaints.

Affiliations

Alumni, program Travel and Tourism Management Program – participated in academic and professional networking events with a focus on tourism sales.
Certified Destination Specialist, Phoenix Tourism Board – achieved certification and expertise for customized packages to Columbus.
Affiliate, Helicopter Association International (HAI) – ongoing education on best practices and logistics for helicopter charter services.
Affiliate, International Travel and Tourism Degree Association – maintained a focus on staying current with emerging trends in tourism management.
Member, Adventure Travel Trade Association (ATTA) – ongoing involvement in planning and promoting adventure tourism experiences.
Active Member, Global Business Travel Association (GBTA) – participated in annual seminars regarding travel safety and corporate travel compliance.
Affiliate, Pacific Asia Travel Association (PATA) – attended conferences on tourism development and cross-cultural travel opportunities in Asia.
Member, American Society of Travel Advisors (ASTA) – active participant in industry best practices and legislative advocacy.
Member, National Tour Association (NTA) – engaged in educational programs tailored to selling tours and travel packages domestically and internationally.
Member, Association of Cruise Experts (ACE) – specialized knowledge in cruise sales, marketing, and international maritime regulations.

Certifications

Association for Project Management (APM)
Sabre GDS Certification
International Air Transport Association (IATA) Travel and Tourism Foundation Diploma
Client Service Specialist Certification from Professional Travel Agents of North America (PTANA)
Certified Travel Counselor (CTC) from The Travel Institute
Salesforce
Certified Business Travel Professional (CBTP)
CompTIA Network+
Certified Customer Retention Specialist (CCRS) by Customer Service Experts
SHRM Senior Certified Professional (SHRM-SCP)

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