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Skills

  • Client relationship management
  • Customer service
  • Procedure equipment
  • Project management
  • Government agency liaison
  • Budget-conscious project execution
  • Operational improvement
  • Cross-department collaboration
  • Data Analysis for Forecasting
  • Supervision

Work Experiences

  • Analyzed historical permit data.
  • Collaborated with framework customers to determine their needs and deliver program service.
  • Collaborated with municipal authorities.
  • Collaborated with engineering and legal teams.
  • Answered 3 calls per three years to help customers with their questions and concerns.
  • Coordinated permit applications for over 9 fiber installation projects across Columbus, ensuring 100% compliance with local regulations.
  • Transported Asana to 18 months customer locations.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Oversaw the delivery of metric project by initiative team, which resulted in standard.
  • Avoided regulatory penalties in Portland.

Summaries

  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Contributed to timely completion of fiber rollouts.
  • Collaborative Fiber Permit Technician with expertise in managing cross-functional teams to ensure the successful delivery of projects under tight regulatory deadlines.
  • Avoided penalties.
  • Addressed permit concerns proactively.
  • Trained in collecting payments, preparing deposits, and working with other clerks to complete high-volume work in a fast-paced environment.
  • Consistently delivered projects without zoning conflicts.
  • Coordinated with survey and utility teams.
  • Strengths in risk assessment and data analysis backed up by Miscellaneous training.

Accomplishments

  • Collaborated with utility and engineering teams to ensure that 6 fiber installations were completed with zero service disruptions.
  • Provided bilingual communication support during the negotiation of project amendments, resolving potential conflicts and avoiding 13 permit revocations.
  • Created detailed project plans that aligned fiber deployment schedules with local municipal roadwork plans, reducing construction conflicts by 31%.
  • Trained new team members on the intricacies of the fiber permit application process, lowering the learning curve and increasing submission accuracy by 35%.
  • Designed a fiber permit submission workflow that decreased average approval times by 45%.
  • Led the preparation of utility pole attachment permit applications, expediting approval processes by 19% through early stakeholder engagement.
  • Developed a comprehensive permit tracking system that improved team efficiency and reduced follow-up time by 51%.
  • Reviewed complex permitting requirements in multiple states, reducing potential delays from legal or compliance issues by ensuring proactive submission.
  • Optimized fiber route designs by cross-referencing with GIS software, leading to a 28% reduction in project rerouting costs.
  • Collaborated with survey teams to ensure fiber trenching routes avoided existing underground utilities, reducing rework by 60%.

Affiliations

  • International Council of Nurses
  • Volunteer Instructor for Public Communication Systems and Permitting Education Workshops
  • Active Participant in Municipal Permit Working Group for Boston
  • Member of the American Public Works Association (APWA)
  • Lions Club
  • Certified in Fiber Optics and Network Infrastructure Best Practices Six Sigma
  • American Medical Informatics Association
  • Association for Computing Machinery
  • Association of Licensed Fiber Technicians method 2022
  • Association of Information Technology Professionals

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Construction Project Manager (CCPM) - procedure
  • ArcGIS Desktop Professional Certification - procedure
  • Certified Public Accountant (CPA)
  • Certified Permit Technician (CPT) - initiative
  • Permit Specialist Certificate - metric
  • Certified Business Analysis Professional (CBAP)
  • BICSI Technician Certification - metric
  • FCC General Radiotelephone Operator License (GROL)
  • Cisco Certified Design Associate (CCDA)

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