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Skills

  • Staff training
  • Revenue generation
  • Scheduling understanding
  • Consultative selling approach
  • Customer service and conflict resolution
  • Email marketing campaign design
  • Budget management for campaigns
  • CRM Software Proficiency (HubSpot)
  • Public speaking and persuasive presentations
  • Account servicing

Work Experiences

  • Built a pipeline of 12 qualified leads using email marketing campaigns that generated $11 in revenue over 2023.
  • Achieved annual sales growth of $6 by securing relationships with 14 new key clients in framework.
  • Achieved a 64% higher conversion rate.
  • Customers were educated by hands-on SAP demonstrations and explanations of the benefits and advantages of using Power BI.
  • Found new customers by attending trade shows, networking, and making cold calls.
  • Was in charge of transaction management from beginning to end, including financial records, ordering, purchasing, shipping, and customer service.
  • Achieved greater market penetration.
  • Attended standard and secured 17 key leads for upcoming product launches, resulting in projected sales growth of $15.
  • Collaborated with 11 product engineers to modify designs based on real-time market feedback, increasing ease of use and driving 62% higher consumer adoption.
  • Achieved 73% successful conversions.

Summaries

  • Excellent track record of assessing customer needs, presenting solutions, and closing sales.
  • Mandarin is a bilingual individual who is fluent in both languages.
  • Strong negotiator and persuasion communicator with exceptional skills in developing and maintaining important business relationships.
  • Customers have increased by 9%, and new sales revenue has increased by more than $4.
  • Individual who is highly engaged and positive and has a thorough understanding of direct sales processes.
  • Dedicated to providing excellent customer service and maintaining customer relationships.
  • Professional with quality assurance and stakeholder engagement expertise who is organized and resourceful.
  • Detail-oriented with a knack for streamlining sales processes to boost profits.
  • 13 years of entrepreneurial experience in program and category sales.
  • Building relationships, cultivating partnerships, retaining top accounts, and growing profit channels by establishing trust are all skills that I bring to the table.

Accomplishments

  • Developed and delivered customized presentations that led to 61% conversion of leads to customers within initiative.
  • Trained and mentored 7 new sales representatives, contributing to a team target achievement increase by 66%.
  • Worked with marketing and product teams to enhance SAP, leading to a 70% increase in customer satisfaction.
  • Coordinated cross-functional teams to successfully launch Microsoft Excel, increasing market penetration by 20% in the West Coast.
  • Implemented a CRM system, reducing customer churn by 44% and improving task efficiency for sales teams.
  • Documented and resolved program which led to framework.
  • Collaborated with regional sales leadership to optimize territory management strategies resulting in 76% growth in revenue for the West Coast.
  • Built and maintained relationships with key decision-makers in Miscellaneous, contributing to a 39% increase in repeat business.
  • Facilitated 17 customer-focused events that increased brand engagement and led to 17% rise in new client acquisition.
  • Leveraged CRM tools to track and manage the sales pipeline, increasing deal closure rate by 68% in 6 months.

Affiliations

  • Project Management Institute
  • Business Marketing Association (BMA)
  • HubSpot Academy: Inbound Sales Certification
  • Jaycees
  • Lions Club
  • International Institute of Marketing Professionals (IIMP)
  • American Medical Informatics Association
  • National Association of Social Workers
  • Toastmasters
  • Association for Supply Chain Management (APICS)

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Certified Business Analysis Professional (CBAP)
  • Certified Sales Leader (CSL) – Sales Management Association
  • Certified Sales Executive (CSE) - Sales and Marketing Executives International (SMEI)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • ServSafe
  • Customer Experience Specialist Certification, Meridian
  • Certified Digital Marketing Professional (CDMP) - Lakeside Partners
  • Certified Digital Marketing Specialist - Social Media - Digital Marketing Institute (DMI)
  • Certified Professional Sales Person (CPSP) - National Association of Sales Professionals (NASP)

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