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Skills

  • Routing correspondence
  • Bookkeeping
  • NexGen medical billing
  • Recruiting
  • Schedule management
  • Time and labor control
  • Office equipment operations
  • Flexible
  • Scheduling and calendar management
  • Health insurance processing

Work Experiences

  • Achieved high attendance.
  • Collaborated with IT to troubleshoot software issues at the front desk, decreasing system downtime by 47%.
  • Achieved reduction over 2016.
  • Double-checked financial data for accuracy by comparing payment cards to identification.
  • Achieved a 55% improvement in team performance.
  • Provided expert clerical support to over 15 internal staff and management by answering phones, copying records, preparing deliveries, and organizing incoming and outgoing correspondence.
  • Created a system for tracking employee hours and overtime, reducing payroll errors by 63% over 2018.
  • Coordinated office events, including team-building activities and client meetings, ensuring smooth logistics and high attendance.
  • Contributed to 4 consecutive months with no reported incidents.
  • Organized physical files and digitized records so that authorized team members could update and retrieve them quickly.

Summaries

  • Team player who is knowledgeable in project management and performance reporting.
  • Motivated Office Automation Clerk looking for a new job where her project management and budget management skills can be put to good use.
  • Front Office Assistant is a polite and upbeat person with excellent telephone etiquette.
  • Dedicated clerical team member seeking additional work experience in the Miscellaneous.
  • Risk assessment and budget management are tasks that I am uniquely qualified to perform.
  • Expert and knowledgeable in security, service, and clerical requirements.
  • Multitasking, communication, and interpersonal skills are all excellent.
  • 16 years of experience in general office procedures, performance reporting and workflow optimization.
  • Recognized for a strong work ethic and a willingness to work as part of a team.
  • Offering 14 years of experience in customer relations management.

Accomplishments

  • Completed payroll for staff of 12 direct reports.
  • Policy Development: Developed and implemented employee manual outlining all proper business procedures and office policies.
  • Computer Proficiency: Created PowerPoint presentations that were successfully used for business development.
  • Scheduling: Organized technician schedule for customer jobs.
  • Created standardized templates for common customer responses, cutting average reply time by 22% and improving client satisfaction.
  • Developed and maintained positive customer relationships via consistent communication and prompt resolution of concerns, improving customer satisfaction scores by 19%.
  • Vendor Management: Negotiated low vendor rates for office supplies.
  • Collaborated with team of 14 in the development of initiative.
  • Achieved certification through the Asana, metric.
  • Coordinated office supply inventory to ensure essential items were always available, resulting in a 32% reduction in last-minute orders.

Affiliations

  • Association of Information Technology Professionals
  • Office and Facilities Management Association (OFMA)
  • Receptionist Reception & Office Management (RROM) - procedure
  • Administrative Professionals of the Year Award - 2022
  • Association for Computing Machinery
  • Association for Supply Chain Management (APICS)
  • Hospitality & Receptionist Guild (HRG)
  • Toastmasters
  • Freemason
  • Global Office Assistants Forum (GOAF) Roundtable Austin

Certifications

  • First Aid/CPR Certified
  • Project Management Professional (PMP)
  • Professional Receptionist Certification
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Medical Administrative Assistant (CMAA)
  • Customer Experience (CX) Professional Certification
  • ServSafe
  • Certified Healthcare Access Manager (CHAM)
  • Certified Public Accountant
  • Certified Professional Coder (CPC)

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