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Skills

  • Improving patient satisfaction
  • Interpreting physician orders
  • Medical billing and coding
  • Data entry
  • Budgets
  • Project organization
  • System updates
  • Regulatory compliance
  • Ensuring patient insurance compliance standards
  • Program coding understanding

Work Experiences

  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Assisted patients with payment plans.
  • Coordinated with specialists.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Assisted patients with setting up payment plans for outstanding balances, leading to a 78% increase in on-time payments.
  • Created a standardized welcome packet for new admissions, which improved patient understanding of hospital policies by 28%.
  • Coordinated across 5 departments.
  • Looked for industry trends on social media and through online sources.
  • Avoided compliance breaches in data entry.
  • Collected co-pays and payments.

Summaries

  • Achieved a 68%-increase in throughput.
  • Patient Service Representative with 6 years of healthcare experience.
  • Collecting patient information, keeping an organized office, and coordinating with medical professionals are all skills she possesses.
  • Costs were consistently reduced while profits were increased.
  • Collaborated with healthcare providers.
  • Achieved 31% reduction in coverage-related claim denials.
  • Cut wait times by 54%.
  • Strengths in client relations and team leadership backed up by Miscellaneous training.
  • Consistently improved patient satisfaction rates by 64% %.
  • Within Miscellaneous, senior Patient Access Clerk and outstanding performer in cross-functional collaboration and data analysis.

Accomplishments

  • Completed payment reconciliations for 7 patients with HubSpot, reducing discrepancies and enhancing financial accuracy by 59%.
  • Streamlined front-office operations by implementing method, improving patient satisfaction scores by 41% in 2015.
  • Reduced average patient registration time by 36% through improved data entry procedures across multiple departments.
  • Scheduled and confirmed over 2 patient appointments per week, significantly improving clinic workflow and patient satisfaction by 23%.
  • Cross-trained in cash collections and patient billing, improving payment processing accuracy which contributed to a 84% reduction in errors.
  • Optimized intake procedures utilizing Adobe Creative Suite, which decreased patient wait times by 27%.
  • Assisted 14 patients weekly in navigating insurance coverage, contributing to a 19% rise in successful preauthorizations.
  • Collaborated with team of 5 in the development of procedure.
  • Documented and resolved procedure which led to standard.
  • Managed the scheduling interactions of 6 patients weekly, aligning follow-up appointments to fit the availability of both patients and specialists.

Affiliations

  • Association for Healthcare Administrative Professionals (AHCAP)
  • National Society for Healthcare Business Solutions (NSHBS)
  • Toastmasters
  • Alliance for Continuing Education in the Health Professions (ACEhp)
  • National Council for Prescription Drug Programs (NCPDP)
  • American Medical Informatics Association
  • Certified Professional Biller (CPB) Certification
  • Center for Healthcare Innovation (CHI)
  • Society of Women Engineers
  • Association of Clinical Research Professionals (ACRP)

Certifications

  • Certified Medical Reimbursement Specialist (CMRS) - Vantage
  • Salesforce
  • Certified Patient Support Specialist (CPSS), Summit Group
  • Certified Medical Office Assistant (CMOA), Harbor & Co.
  • Certified Public Accountant
  • Hospital Administration Certification, metric
  • Certified Clinic Access Manager (CCAM), Northwind
  • Certified Outpatient Coder (COC) - Summit Group
  • Cisco Certified Network Associate (CCNA)
  • Certified Health Data Analyst (CHDA) - Lakeside Partners

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