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Patient Access Clerk resume examples

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Skills

  • Business operations
  • Medical billing and coding
  • Problem resolution
  • Chart pulling
  • Operational improvement
  • Communications
  • MS Office
  • Customer service in healthcare
  • Organization
  • Data security and integrity

Work Experiences

  • Coordinated across 5 departments.
  • Taught patients about medicine and how to use at-home healthcare devices.
  • Coordinated insurance authorizations, resulting in a 35% reduction in denied claims.
  • Went over the doctors' daily care slips.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Achieved Innovation Award for maintaining patient satisfaction.
  • Assisted patients with setting up payment plans for outstanding balances, leading to a 78% increase in on-time payments.
  • Looked for industry trends on social media and through online sources.
  • Explained treatment plans and payment options.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.

Summaries

  • Cross-trained staff in registration protocols.
  • Dedicated Patient Access Clerk trained in HIPAA compliance and data security measures, ensuring zero data breaches in 2019. Proficient in managing patient records, admissions, and insurance verification.
  • Compassionate Patient Access Clerk with extensive experience managing admissions, discharges, and insurance verifications. Streamlined workflow across 16 departments, improving operational efficiency by 55%.
  • Competent and organized Patient Access Clerk.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the framework business.
  • Patient Access Clerk with 11 years of successful strategic planning and process improvement experience.
  • Contributed to higher patient satisfaction.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Achieved a 78% accuracy rate in patient check-ins.
  • Collaborated with team members.

Accomplishments

  • Monitored and reported on patient access metrics quarterly, contributing to a 25% improvement in initial contact handling time.
  • Regularly audited patient records for accuracy and HIPAA compliance, achieving zero deficiencies in departmental audits over a 2015-year period.
  • Trained 7 staff members on updated patient access procedures, improving team efficiency and reducing registration time by 62% minutes.
  • Resolved product issue through consumer testing.
  • Coordinated with multiple departments to streamline patient transfer processes, reducing administrative delays by 24% hours.
  • Collaborated with a multidisciplinary team to ensure the accuracy of patient demographic data, resulting in a 55% reduction in registration errors.
  • Revamped scheduling protocols, increasing patient check-in accuracy rates through HubSpot, achieving 34% efficiency.
  • Assisted patients and their families in preparing for treatments by ensuring all preauthorization documents were processed correctly and on time, reducing last-minute cancellations by 15%.
  • Ensured compliance with HIPAA regulations while transferring sensitive patient information, reducing privacy violation risks by 41%.
  • Handled high-call volume during peak patient registration hours, cutting down wait times by 59% while maintaining patient satisfaction.

Affiliations

  • Patient-Centered Primary Care Collaborative (PCPCC)
  • Lions Club
  • Certified Medical Administrative Assistant (CMAA Certification)
  • American College of Healthcare Executives (ACHE)
  • Jaycees
  • Association of Information Technology Professionals
  • American Marketing Association
  • Medical Group Management Association (MGMA)
  • Certified Insurance Verification Specialist (CIVS) - CPA
  • American Society of Safety Professionals

Certifications

  • Certified Patient Care Technician (CPCT) - Lakeside Partners
  • Certified Public Accountant
  • Hospital Administration Certification, metric
  • Certified Medical Reimbursement Specialist (CMRS) - Vantage
  • Certified Revenue Cycle Professional (CRCP) – Vantage
  • Certified Coding Specialist (CCS) – Cedar Works
  • Certified Health Data Analyst (CHDA) - Lakeside Partners
  • Cisco Certified Network Associate (CCNA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • EHR Implementation Specialist Certification, Ironclad Systems

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