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Skills

  • Budget Management
  • Interdepartmental collaboration
  • Customer service
  • Team building
  • Program oversight
  • Process optimization
  • Business Development
  • Negotiation
  • Relationship development
  • Problem resolution

Work Experiences

  • Achieved a 19% first-time promotion rate.
  • Collaborated with senior leaders across Chicago.
  • Coordinated with base and community leaders to support workforce diversity, resulting in the implementation of 17 diversity mentoring and pipeline programs.
  • Co-authored new policies on enlisted personnel management, streamlining promotion criteria and improving career progression transparency by 69%.
  • Collaborated with organizations during disaster response operations.
  • Boosted compliance from 53% to 45%.
  • Improved the supply chain to lower material costs and increase distribution efficiency.
  • Achieved 4% higher APPFT scores.
  • Coached a unit of 12.
  • Collaborated with medical teams.

Summaries

  • Achieved 19% compliance in regulatory audits ahead of deadlines.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • 10 years of experience as a successful Command Chief Master Sergeant as a versatile business leader.
  • Accomplished Command Chief Master Sergeant.
  • Command Chief Master Sergeant with 17 years of successful client relations and project management experience.
  • Proven ability to develop and maintain relationships with key accounts in order to boost overall productivity and profit margins.
  • Strong leadership has a track record of improving operations and boosting financial health.
  • Dedicated executive with 14 years of Military experience.
  • Battle-tested Command Chief Master Sergeant with extensive experience in disaster preparedness, crisis intervention, and team leadership, ensuring safety and success in high-stakes environments.

Accomplishments

  • Implemented an enhanced safety awareness program, reducing base safety incidents by 72% within 18 months.
  • Developed and executed professional development workshops, boosting staff skill proficiency and readiness by 31% as measured by annual performance reviews.
  • Led a team of 11 command personnel through strategic restructuring, resulting in a 44% improvement in efficiency and resource allocation.
  • Authored detailed after-action reports that contributed to the improvement of mission-critical protocols and received leadership accolades in 2015.
  • Streamlined auditing procedures in collaboration with senior management, leading to an exceptional audit rating and full compliance during 2024 compliance inspections.
  • Implemented advanced operational risk management protocols that reduced workplace injuries and near-misses by 68%.
  • Forged collaborative relationships with 12 foreign military partners to enhance joint mission coordination and minimize operational delays.
  • Led interdepartmental coordination among 17 teams, improving overall performance and operational efficiency by 82%.
  • Resolved product issue through consumer testing.
  • Designed and led high-impact training programs on cultural competence, successfully facilitating smoother integration with allied forces during joint operations.

Affiliations

  • Association for Computing Machinery
  • Non-Commissioned Officers Association (NCOA)
  • Air Force Leadership Studies Program
  • Council for Opportunity in Education (COE) Military Members Division
  • Military Affairs Council (MAC)
  • Strategic Air Command (SAC) Veterans Group
  • National Guard Bureau Diversity and Inclusion Council
  • Jaycees
  • Armed Forces Training Institute (AFTI)
  • Association of Information Technology Professionals

Certifications

  • First Sergeant Special Duty School Graduate - 2023
  • Certified Information Systems Security Professional (CISSP®) – 2015
  • SHRM Certified Professional (SHRM-CP)
  • Federal Emergency Management Agency (FEMA) ICS-300 Certification
  • Lean Six Sigma Green Belt Certification - 2020
  • Salesforce
  • Associate Degree in Applied Science (Leadership and Management) - Air University
  • Resilience Training Assistant (RTA) Certification - 2024
  • Google Certified Professional Cloud Architect
  • Microsoft Certified Systems Engineer (MCSE)

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