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Skills

  • Service Uptime Improvement
  • ITIL process implementation
  • Incident Response Management
  • Team management
  • Power consumption reduction
  • Organization
  • Cross-site Coordination for Critical Systems
  • Cooling Systems Monitoring
  • Project organization
  • First Aid/CPR

Work Experiences

  • Conducted daily and weekly checks.
  • Identified innovative tools, technology, and processes to increase processing efficiency.
  • Collaborated with vendors and suppliers.
  • Coordinated power and network migrations.
  • Kept my Tableau and Asana monitoring tools up to date.
  • Checked the structure and accuracy of the warehouse data.
  • Achieved a 48% improvement in equipment uptime.
  • Coordinated with cross-functional teams.
  • Assisted network operations when monitoring issues arose unexpectedly.
  • Created a data map that connected source systems and warehouses.

Summaries

  • Completed the project in 3 weeks.
  • Collaborated with vendors and suppliers.
  • Collaborative professional adept at coordinating cross-functional teams.
  • Ability to troubleshoot network issues and implement new concepts using technology.
  • Data Center Operator is a multi-talented Data Center Operator who is consistently rewarded for planning and operational improvements.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Coached technical staff members on troubleshooting best practices, resulting in a measurable improvement of 81% in first-time fixes within the team.
  • Conducted a strategic capacity assessment, introducing a $5 cost-saving initiative by optimizing server resources.
  • Within Miscellaneous, senior Data Center Operator and outstanding performer in vendor management and strategic planning.
  • Achieved a 25% enhancement in network performance.

Accomplishments

  • Served as primary escalations point for all hardware issues in the data center, reducing resolution times by 80% through improved workflows.
  • Configured network infrastructure components to adhere to Service Level Agreements (SLAs) and industry standards, leading to 21% fewer violations.
  • Utilized program to develop custom scripts for monitoring server health, preventing data errors and improving performance.
  • Implemented new monitoring software Asana that improved data center energy usage tracking, leading to a 44% decrease in unforeseen disruptions.
  • Collaborated with a wider IT group to address system bottlenecks, reducing latency by 83% across multiple data pipelines.
  • Provided remote technical support to teams, resolving power outage issues and enhancing overall data center reliability by 27%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Utilized category to proactively identify and resolve critical issues, improving mean time to repair (MTTR) by 23%.
  • Documented all troubleshooting steps and system logs, ensuring accuracy in preventative maintenance and mitigating risks of future system failures.
  • Led network branch upgrades within the data center, minimizing disruption to services and achieving efficiency improvements in data flow by 81%.

Affiliations

  • International Association of Administrative Professionals
  • Data Center Professionals Network
  • International Council of Nurses
  • International Association of Software Architects (IASA)
  • American Marketing Association
  • Data Center Alliance (DCA)
  • IEEE Computer Society
  • Disaster Recovery Institute International (DRI)
  • Energy Efficiency Data Center Association
  • Cloud Infrastructure Management Professionals Group

Certifications

  • Apple Certified Associate (ACA)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Data Center Facilities Operations Manager (CDFOM)
  • CompTIA A+ Technician
  • Certified Public Accountant
  • BICSI Data Center Design Consultant (DCDC)
  • Cross-Connection Control (CCC) Certification 2021
  • CompTIA Security+
  • Salesforce
  • Certified Information Systems Security Professional (CISSP) - 2016, Beacon Labs

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