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Skills

  • Internet research
  • Supplier relations
  • Conflict resolution
  • Merchandising
  • Microsoft Outlook
  • Phone call answering
  • Transporting files
  • Time and labor control
  • Shipping and receiving
  • Executive presentation development

Work Experiences

  • Facilitated communication between internal and external project stakeholders to keep all project stakeholders informed.
  • Researched topics such as standard and initiative using various media and sources to obtain necessary information and support metric staff requirements.
  • Managed client correspondence, record tracking, and data communications while automating office operations.
  • Used process improvement and risk assessment to defuse tense situations and conflicts.
  • Completed special objectives and projects in response to board member requests.
  • Prepared meeting agendas, provided advance materials, and followed up on meetings and team meetings.
  • Recommendation
  • Promoted the services and advantages of program to local businesses.
  • Was in charge of office inventory, which included restocking supplies and placing purchase orders for new system and standard products.
  • Was in charge of staff correspondence, record tracking, and data communications, which resulted in increased office automation.

Summaries

  • Innovative
  • Professional Administrative Assistant with 12 years of experience in a variety of office settings.
  • Professional business writing, bookkeeping, and project management experience.
  • Dependable
  • Highly skilled in all aspects of business finance, including payroll, accounts payable/receivable, and budgeting.
  • Building relationships, managing records, and optimizing procedures for maximum efficiency are all skills she possesses.
  • Individual who is tech-savvy and knows a lot about Power BI and SAP.
  • Deadline-driven
  • Service-driven
  • Ambitious

Accomplishments

  • Travel Planning: Booked heavy domestic and international travel for department of 11.
  • Maintained a 17% error-free rate in documentation preparation by implementing automated tools, allowing for faster completion of tasks.
  • Awarded “Employee of the Month” for delivering outstanding administrative support.
  • Led a project to automate routine administrative tasks, decreasing overall administrative hours by 46% within 2018.
  • Achieved certification through the Asana, program.
  • Monthly Reporting: Organized billing and invoice data and prepared accounts receivable and expected revenue reports for controllers.
  • Scheduling: Communicated with patients through phone, fax, email and in person to schedule appointments and answer inquiries.
  • Collaborated with cross-functional teams to resolve operational bottlenecks, improving workflows and cutting lead times by 27%.
  • System Trained medical billing staff of 15 employees on the office policies and 3rd party insurance, Medicare, Medi-cal, HMO and PPO billing procedures.
  • Assisted in the development of a new policy manual, helping the company align with industry standards and reduce compliance risk by 30%.

Affiliations

  • Certified Office Manager (COM) Study Group
  • National Business Education Association (NBEA)
  • Network of Executive Women (NEW)
  • Council for Administrative Professional Excellence
  • Association of Work Process Professionals
  • Institute of Management Assistants and Secretaries
  • Scrum Alliance Certified Practitioners Group
  • National Notary Association (NNA)
  • Association for Computing Machinery
  • International Association for Conflict Management (IACM)

Certifications

  • Project Management Professional (PMP) – Project Management Institute (PMI)
  • Administrative Services Manager Certification – Brightline
  • Data Analytics Specialty Certification – Tableau
  • International Association of Administrative Professionals: CPA
  • Digital Project Management Certification – Brightline
  • Certified Office Manager – Brightline
  • First Aid/CPR Certified
  • Certified Scrum Master (CSM) – Scrum Alliance
  • Workplace Compliance Certification – Meridian
  • Salesforce

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