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Skills

  • Content creation for presentations
  • Data entry optimization
  • Project organization
  • Operational improvement
  • Communications
  • Data-driven decision making
  • Interviewing skills
  • Event planning and coordination
  • Initiative equipment
  • Proficient in Jira

Work Experiences

  • Collaborated with sales to design a new filing system.
  • Coordinated team development activities and trainings with senior case managers.
  • Assisted in the development of Meridian's annual volunteer recognition event, increasing attendance by 39% compared to previous year.
  • Award received in 2019.
  • Conducted email and phone communications.
  • Looked for industry trends on social media and through online sources.
  • Was in charge of staff development, which included in-depth trainings, workshops, seminars, and other opportunities for learning.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Collaborated with academic staff to create tailored academic resource guides for various departments, improving student accessibility.
  • Collaborated with sales to design and implement a new filing system, reducing document search time by 61%.

Summaries

  • Confident leader with training experience.
  • Director of Social Services with extensive research, grant writing, and communication skills.
  • Skilled at forming strong alliances in order to achieve organizational goals.
  • Committed to enhancing students' academic success through tailored educational resources, facilitating more effective and targeted assistance across campus departments.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • Achieved a 84% backlog reduction.
  • Within Retail, senior Student Assistant Volunteer and outstanding performer in budget management and cross-functional collaboration.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Fluency in both French and Portuguese.
  • Professional with over 16 years of experience working in the community to provide information on available programs.

Accomplishments

  • Developed scheduling systems to optimize volunteer allocation, leading to improved resource distribution across 5 departments.
  • Prepared orientation materials for new student assistants, reducing the training time by 70% within two years.
  • Led the development of student mentorship programs that resulted in a 63% increase in student engagement and academic performance.
  • Enhanced interdepartmental collaboration efforts by implementing communication protocols, reducing response times by 40%.
  • Provided administrative support to faculty during metric, ensuring successful completion of multiple simultaneous tasks while maintaining accuracy.
  • Improved student well-being initiatives by coordinating 6 wellness workshops, resulting in a 28% increase in attendance.
  • Documented and resolved metric which led to procedure.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Devised and implemented an event registration system, improving accuracy and participation tracking for 7 alumni events.
  • Coordinated academic year-end events, securing 14 attendees and achieving an 48% increase in alumni participation.

Affiliations

  • American Society of Safety Professionals
  • Association for Supervision and Curriculum Development (ASCD)
  • Association of College Unions International (ACUI)
  • Academic Resource Facilitators Network
  • Student Volunteer Leadership Council - metric
  • Freemason
  • Educational Data Management Association
  • American Association of University Administrators (AAUA)
  • National Association of College and University Business Officers (NACUBO)
  • Association for Computing Machinery

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • Google Certified Professional Cloud Architect
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Salesforce
  • Certified Tutor – Lakeside Partners, 2022
  • Social Media Benchmarking and Engagement – Microsoft Excel, 2021
  • Certified Data Entry Specialist – Microsoft Excel, 2015
  • SHRM Certified Professional (SHRM-CP)
  • Organizational Skills Development – Northwind, 2020
  • Event Planning Essentials – Lakeside Partners, 2018

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