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Skills

  • Avaya Communication Manager
  • Cross-departmental collaboration
  • Voice Acting
  • Managerial Accounting
  • Excellent managerial techniques
  • Procedure judicial process background
  • Effective managerial techniques
  • Managerial background
  • Grasp of acting
  • Subcontracting management

Work Experiences

  • Conducted sales training sessions.
  • Met deadlines by proactively managing individual and team tasks and implementing initiative processes.
  • Wrote reports on deteriorating trends and losses at the end of the fiscal year.
  • Actively contributed to the rollout of a new digital strategy.
  • Achieved 34% higher margins on top-selling products.
  • Boosted community engagement.
  • Was in charge of a branch team that included 5 customer service reps and 6 personal bankers.
  • Used strategic risk management techniques to safeguard company assets.
  • Averaged 6 loans per month closed.
  • Maintained a friendly and professional demeanor when dealing with customers.

Summaries

  • Clear understanding of performance reporting and risk assessment as well as data analysis training.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Acting Branch Manager is a poised and professional Acting Branch Manager who is capable of informing clients about banking products and services and recommending the best options to meet their needs.
  • Business development and marketing expertise, as well as extensive knowledge of banking products and services.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.
  • Branch Manager with a track record of coordinating team and financial activities.
  • To meet and exceed business financial goals, successfully optimizes frameworks and cultivates cohesive teams.
  • With over 17 years of experience in sales and branch management, loan management, and general bank operations, I am a results-oriented self-motivator.
  • Dedicated Acting Branch Manager with 12 years of administrative and operations management experience.
  • Interpersonal skills are exceptional.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved process which led to initiative.
  • Increased cross-selling rates by 49% through implementation of tailored customer engagement workflows backed by CRM tools.
  • Implemented technology upgrades that improved transaction processing speed by 60% while reducing client wait times.
  • Grew new accounts 15% in only 6 months.
  • Improved loan production by 18% in a span of 2 years.
  • Led branch expansion efforts into category, resulting in 5 new account openings within two years.
  • Designed and facilitated workshops that improved staff competency in upselling, resulting in a 45% sales growth within several months.
  • Deployed advanced staff scheduling tools that ensured peak-time coverage, reducing after-hour required personnel by 52%.
  • Trained newly hired employees and established a mentoring system which reduced onboarding time by 49% and improved productivity.

Affiliations

  • SCORE Mentors – Small Business Advisory Program
  • American Management Association (AMA)
  • Professional Bankers Association
  • Institute of Certified Professional Managers (ICPM)
  • American Sales Professionals Association
  • International Customer Management Institute (ICMI)
  • Project Management Institute (PMI) Boston Chapter
  • Association of Information Technology Professionals
  • National Association of Professional Women (NAPW)
  • Local Chamber of Commerce - Denver, active member

Certifications

  • Project Management Professional (PMP)
  • Certified Banking Professional (CBP)
  • Certified in Risk and Information Systems Control (CRISC)
  • Cisco Certified Network Associate (CCNA)
  • Financial Management Certification, Brightline
  • Certified Customer Service Manager (CCSM) - Ironclad Systems
  • Apple Certified Associate (ACA)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Risk Manager (CRM)
  • Certified Professional in Management (CPM)

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