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Skills

  • Documentation and control
  • MS Office
  • Change Management Implementation
  • Advanced Microsoft Office Suite (HubSpot, Tableau)
  • Performance review management
  • Scheduling
  • Staff management
  • Workflow planning
  • Organization
  • Conflict de-escalation techniques

Work Experiences

  • Coached admins on prioritization techniques.
  • By automating client correspondence, record tracking, and data communications, I was able to improve office operations.
  • Organized corporate and office conferences for company employees and guests.
  • Established and developed a highly efficient and dependable administrative team by providing ongoing coaching and motivation and fostering career advancement.
  • Was in charge of framework files and records for 13 clients, as well as following security procedures to prevent data breaches and misuse.
  • Achieved a 80% decrease in pending work.
  • Championed a departmental initiative.
  • Was in charge of the supervisor's schedule and appointments, as well as streamlining the scheduling process.
  • Assessed and streamlined scheduling systems.
  • Intervened between Administrative Coachs during arguments and diffused tense situations using project management and process improvement.

Summaries

  • Ensures operational and service excellence by working effectively with cross-functional teams.
  • Achieved results within two years.
  • Thorough and dependable Office Worker with excellent administrative skills and a strong Miscellaneous background.
  • Staff, resource, and day-to-day operations are well-coordinated by this expert.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • These abilities, as well as a strong work ethic, are available.
  • Meet and exceed business objectives while catering to a wide range of customer needs.
  • Team player who is methodical and detail-oriented and has expertise in data analysis.
  • Strengths in stakeholder engagement and quality assurance backed up by Miscellaneous training.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.

Accomplishments

  • Developed administrative team-building activities that improved overall team performance by 52% within several months.
  • Designed and conducted workshops on emerging administrative technologies/tools, increasing tech adoption by 60% among users.
  • Coached leadership teams and administrative staff in time management strategies, resulting in 42% fewer missed meetings across the department.
  • Assessed recurring client communication issues and developed a training program that improved first-touch resolution rates by 36%.
  • Lead cross-functional meetings to align administrative priorities with business goals, reducing miscommunication and increasing support efficiency by 69%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Trained administrative staff on improved client communications, leading to a 83% increase in customer satisfaction scores.
  • Executed a change management framework to streamline office reorganization, decreasing project turnover time by 45% months.
  • Introduced a process improvement initiative that cut admin processing times for document management by 84%.
  • Led conflict de-escalation workshops, improving internal conflict resolution response times by 28% and fostering a more cohesive team environment.

Affiliations

  • Employee Relations Council
  • Administrative Excellence Awards Participation Committee
  • Project Management Institute
  • National Association of Professional Organizers (NAPO)
  • International Association of Administrative Professionals
  • Project Management Institute (PMI)
  • Certified Office Management Professional (COMP)
  • Business and Professional Women (BPW) Foundation
  • National Certified Mentoring Program (NCMP)
  • Women’s Leadership Development Forum

Certifications

  • CompTIA Network+
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Contract Management Professional (CCMP) – 2015
  • Customer Experience (CX) Certification Lakeside Partners-2018
  • Administrative Coach Certification - Brightline, 2021
  • Certified Public Accountant (CPA)
  • Professional Administration Certification of Excellence (PACE) - 2020
  • SHRM Certified Professional (SHRM-CP)
  • Certified Six Sigma Green Belt (CSSGB) - 2017
  • Human Resources Certification Institute (HRCI) - PMP, 2020

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