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Skills

  • Cross-functional team collaboration
  • Quantitative and qualitative analysis
  • Contract negotiation
  • Microsoft Excel proficiency
  • Report analysis
  • Operational improvement
  • PERC Card/Guard Card
  • Supervision
  • Defensive driver training
  • Sales pipeline development

Work Experiences

  • Avoided crimes by reporting any unusual, unauthorized, or illegal activity on the premises right away.
  • Kept accurate and detailed records of everything that happened during each shift.
  • Assisted clients with procedure services and ensured that they were satisfied and loyal.
  • Chose and tweaked routes to improve vehicle fuel efficiency and cut delivery times by 9%.
  • Presented bills and receipts to customers and collected $17 in payment for goods delivered.
  • Provided the company with accurate verbal and written reports.
  • Checked each person's right to enter restricted areas and denied access to anyone who wasn't supposed to be there.
  • Worked with Law Enforcement and Security clients to help them achieve their goals.
  • Used Salesforce to keep detailed records of client relations completion.
  • Maintained 10 long-term customer accounts worth over $13 through exceptional customer service.

Summaries

  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Processes and Power BI implementation expert in client relations.
  • Service Provider and team leader with 9 years of experience in method settings.
  • Dynamic service provider in the framework industry with 12 years of experience.
  • CPA certified
  • I served in the United States Army for 18 years, including a combat tour in Afghanistan.
  • With accuracy and diplomacy, adept at writing and following up on work orders.
  • Flexible Service Provider with 2 years of security experience.

Accomplishments

  • Process Improvement: Created new departmental procedures manual. Assessed organizational training needs.
  • Prepared
  • Formulated and executed a service sales strategy, boosting revenue by 66% and pipeline volume by 15.
  • Developed training modules for service employees, driving a 45% increase in overall team proficiency in Jira.
  • Audited service delivery processes, implementing improvements that reduced system errors by 54%.
  • Competitive Analysis: Performed competitive analysis to make recommendations for future company growth.
  • Identified
  • Increased
  • Ensured
  • Developed

Affiliations

  • Certified in Service Management through the International Service Standards Association (ISSA), enhancing operational standards and customer care protocols.
  • Certified in New Client Onboarding Processes by the Professional Customer Support Association, ensuring consistent, high-quality service implementation.
  • Completed the Certified Services Specialist (CSS) program from Meridian, enhancing skills in service program coordination and compliance regulation. 2019
  • Active member of Women in Service Leadership, dedicated to advancing opportunities for women in service-based businesses 2024.
  • Certified Performance Measurement Expert by Customer Service Institute of America (CSIA), specializing in sales pipeline growth and client satisfaction metrics.
  • Speaker at the Service Delivery Optimization Summit, presenting on process improvements that led to a 27% increase in operational efficiency 2022.
  • Certified Proposal Writer through the Professional Proposal Management Association, helping secure new contracts worth $2 within 18 months.
  • Completed a Professional Development Program in Service Process Optimization at Meridian in 2017, resulting in the reduction of service errors by 41%.
  • Regularly attended workshops by the Global Service Providers Alliance (GSPA), learning about the latest trends in sales pipeline development for service providers.
  • Member of National Customer Service Association (NCSA), regularly engaging in educational workshops on service optimization and dispute resolution 2022.

Certifications

  • Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate
  • Certified Professional in Service Management (CPSM)
  • PRINCE2® Foundation Certification
  • Project Management Professional (PMP)
  • HDI Customer Service Representative (HDI-CSR)
  • Certified Business Analysis Professional (CBAP)
  • Certified Information Technology Service Management Professional (CITSM)
  • Google Analytics Certified
  • Microsoft Office Specialist (MOS)
  • AWS Certified Solutions Architect – Associate

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