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Skills

  • MS Office
  • FERPA compliance
  • Team management
  • File system optimization
  • Campus tour leadership
  • Interview Scheduling
  • Training and onboarding
  • Application review accuracy
  • Confidentiality maintenance
  • Operational improvement

Work Experiences

  • Assisted in redesigning the admissions webpage.
  • Contributed to an early admission decisions rate increase of 45%.
  • Devised strategies to cut costs, modernize operations, and revamp procedures to improve the institution's operations.
  • Increased the effectiveness of department personnel by conferring with Undergraduate Admissions Assistants to rebalance classes, increase resource utilization, and integrate new technology.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Collaborated with operations on outreach strategies.
  • Collaborated with the IT team to enhance the online portal.
  • Collaborated with the admissions team.
  • Assisted with financial aid.
  • Improved system operations by streamlining processes in order to take advantage of new educational trends.

Summaries

  • During her 3-year career as a teacher, she has a proven track record of meeting and exceeding goals.
  • Keep up with educational trends to ensure that modern, efficient systems are in place to meet the needs of a diverse group of students.
  • Admissions professional with multi-tasking skills.
  • Relationship builder who takes a decisive approach to solving operational issues.
  • Achieved a satisfaction rate increase of 73% among prospective students.
  • Aligned outreach efforts with institutional goals.
  • Achieved a 28% increase in efficiency.
  • Complied with FERPA regulations.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved a 79% decrease in incomplete submissions.

Accomplishments

  • Created FAQs and applicant resources for the admissions website, resulting in a 70% reduction in inquiry emails.
  • Analyzed data trends in applicant demographics, creating reports that were used in strategic recruitment planning.
  • Collaborated with senior admissions staff during on-campus events, improving event registration efficiency by 81%.
  • Supported over 16 prospective students with guidance on application forms, resulting in a 43% decrease in incomplete applications.
  • Coordinated over 17 faculty interviews during the admissions cycle, facilitating quick and efficient responses to applicants.
  • Assisted in the coordination of orientation sessions attended by 17 new students, improving turnout and engagement by 19%.
  • Organized application materials for over 2 students annually, ensuring all documents were submitted prior to deadlines.
  • Reviewed and evaluated 18 of high-priority admission applications during peak season, contributing to early decisions being made 5 months ahead of schedule.
  • Performed data entry and management in system, maintaining a 65% accuracy rate on all student records and applications.
  • Developed and implemented a file archiving process, increasing efficiency in accessing materials by 76%.

Affiliations

  • Sigma Beta Delta Honor Society - Business and Management
  • Association of Information Technology Professionals
  • Association for Computing Machinery
  • Undergraduate Admissions Outreach Committee
  • National Association for College Admission Counseling (NACAC)
  • College and University Professional Association for Human Resources (CUPA-HR)
  • Student Affairs Administrators in Higher Education (NASPA)
  • Society for College and University Planning (SCUP)
  • Student Services Professionals Group
  • Data Analytics in Higher Education Interest Group

Certifications

  • Customer Relationship Management (CRM) Administration Certification
  • Project Management Professional (PMP)
  • CompTIA Network+
  • Salesforce
  • SHRM Certified Professional (SHRM-CP)
  • Data Analytics for Enrollment Management Certification - Cedar Works
  • Advanced Social Media Marketing Certificate - Hubspot
  • CRM Fundamentals Certification - process
  • Certified Administrative Professional (CAP) - International Association of Administrative Professionals (IAAP)
  • Admissions Counseling Certification - Beacon Labs

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