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Skills

  • International sales support
  • Medical terminology knowledge
  • i-channel contact center software
  • Consistently meets sales goals
  • Upselling techniques
  • Patient care and physical therapy
  • Planning and Organization
  • Shipping procedures understanding
  • Communications
  • Interpersonal communication

Work Experiences

  • Completed a variety of tasks to meet the needs of customers, such as processing and issuing money orders, managing returns and exchanges, and logging daily shipments on a daily basis.
  • Informed school administration about reckless motorists or anyone else who was putting students in danger.
  • Contributed to the team's success by filling in on cashier duties, providing product assistance, merchandising shelves, and cleaning customer areas.
  • Trained 9 new employees in procedures and policies in order to improve team performance each quarter.
  • Consistently outperformed my daily credit card application goals.
  • Promptly informed the leadership team of any violations of store policies.
  • Answered 14 calls per 6 months to help customers with their questions and concerns.
  • Finished replenishing the floor to ensure size availability and customer satisfaction.
  • Devised new procedures and systems to improve customer satisfaction.
  • Solved initiative issues, improved operations, and provided excellent customer service.

Summaries

  • Outgoing Crossing Guard was known in the community for building relationships with pedestrians.
  • Well-versed in Asana solutions and a strong communicator.
  • Innovative
  • Crossing Guard with exceptional traffic monitoring and road hazard assessment skills.
  • Strengths in stakeholder engagement and workflow optimization backed up by Customer Service training.
  • Strong presenter, communicator, and problem solver who can work effectively and efficiently with a wide range of customers and needs.
  • Dependable
  • Seasoned
  • An intelligent person who is dedicated to maintaining high safety standards.
  • Working in a busy school zone for over 7 years.

Accomplishments

  • Monetary Transactions: Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Customer Service: Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers. Handled guest complaints, maintaining a positive dining experience for all rest.
  • Volunteered to manage traffic flow at school fundraising events, ensuring the safety of hundreds of attendees and uninterrupted vehicular movement.
  • Implemented a crosswalk safety program for students, teaching basic pedestrian safety skills, and successfully decreasing student-related crosswalk incidents by 19%.
  • Increased sales 10% over two years.
  • Collaborated with local law enforcement to enforce no-parking zones near crosswalks, contributing to the reduction of pedestrian obstruction incidents by 18%.
  • Cashier: Achieved highest Number of new credit accounts opened within one-month period.
  • Achieved status as one of 2 top sales performers in the region comprised of 14 stores.
  • Implemented reflective vest and flag protocols for fellow crossing guards, elevating field-of-vision clarity for passing drivers, which resulted in a 62% reduction in near misses.
  • Product Promotion: Up-sold products and motivated customers to upgrade current product plans.

Affiliations

  • Lions Club
  • Safe Routes to School National Partnership
  • City Coalition for Traffic Calming Initiatives
  • National Association of School Safety and Law Enforcement Officials (NASSLEO)
  • Society of Women Engineers
  • Public Safety Volunteers Association
  • School Safety Volunteer Liaison Network
  • Freemason
  • National Safety Council (NSC) - Safe Communities Initiative
  • National Crossing Guard Training Program (NCGTP)

Certifications

  • Google Certified Professional Cloud Architect
  • Certified Business Analysis Professional (CBAP)
  • Active Shooter Response Training - ALICE Certified
  • CompTIA A+ Technician
  • Pedestrian Safety Trainer Certification - National Pedestrian Safety Institute (NPSI)
  • Basic Highway Safety Certification - program
  • Advanced Pedestrian Protection and Control Training - College of Traffic Safety
  • First Aid and CPR certification - procedure
  • CompTIA Security+
  • Leadership Essentials Certificate

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