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Skills

  • Clerical support
  • Dinner service planning
  • Communications
  • Strong verbal communication
  • Interpersonal and written communication
  • Staff assistance
  • Regulatory compliance
  • Inspection reviews
  • Extremely organized
  • Project management

Work Experiences

  • Prepared routine legal correspondence and memoranda for attorney partners.
  • Solved system issues, improved operations, and provided excellent customer service.
  • Looked into and fixed printer, copier, and other peripheral device problems.
  • Solved
  • Answered 4 calls per the past year to help customers with their questions and concerns.
  • In charge of day-to-day operations and equipment maintenance in the category department.
  • Provided emergency aid to hikers who were suffering from heat exhaustion and called for paramedics to transport them to the hospital.
  • Won
  • Started it.
  • Measured yardage and looked for stray golf balls.

Summaries

  • Automated workflows.
  • Experienced Technical Support Intern with over 2 years in helpdesk operations, network maintenance, and mobile device support.
  • Professional with 4 years of progressive experience in the field who is highly organized and detail-oriented.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Award-winning Technical Support Intern.
  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.
  • Senior Embedded Software Engineer with extensive experience in all phases of software development.
  • Automated internal processes.
  • Maintaining current software and hardware to meet user needs is a skill.
  • Assisted the IT team in rolling out procedure.

Accomplishments

  • Collaborated with the development team to test and validate system updates, reducing software bugs by 69% and ensuring smoother operations.
  • Protective Services: Applied safety procedures and policies as outlined in Department Safety Manual.
  • Created
  • Consulted
  • Assisted in implementing VPN solutions to enable secure remote working for 9 employees—critical during 6 months remote work transition.
  • Established
  • Diagnosed and resolved 59% of software, hardware, and network issues remotely, supporting seamless office operations across Raleigh.
  • Process Improvement: Created new departmental procedures manual. Assessed organizational training needs.
  • Assisted in the successful migration of 3 machines to procedure, ensuring compatibility with new corporate standards.
  • Represented

Affiliations

  • Azure Administrator Associate Certification
  • Freemason
  • Association for Supply Chain Management (APICS)
  • Society of Human Resource Management
  • Association for Information Technology Professionals (AITP)
  • LPI Membership - Systems and Networking
  • Association of Information Technology Professionals
  • Python Software Foundation Member
  • American Medical Informatics Association
  • Certified Technical Trainer (CTT+)

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • CompTIA Network+ Certification
  • Google Cloud Associate Cloud Engineer
  • Certified Protection Officer (CPO)
  • Amazon Web Services (AWS) Certified Cloud Practitioner
  • Cisco Certified Internetwork Expert (CCIE)
  • Project Management Professional (PMP)
  • Certified in Cybersecurity (ISC)² CC
  • Certified Information Systems Auditor (CISA)
  • Certified Support Professional (CSP)

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