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Skills

  • Staff supervision
  • Health promotion strategies
  • Interdisciplinary care communication
  • Cross-cultural communication
  • Personnel management
  • Records maintenance
  • Quality assurance controls
  • In-home care plan implementation
  • Facility oversight
  • Care team leadership

Work Experiences

  • Conducted in-depth linguistic assessments.
  • Reviewed and assessed staff processes in order to reduce the risks to residents and staff while also ensuring regulatory compliance.
  • Achieved a 44% decrease in emergency visits.
  • Collaborated with 14 local organizations.
  • Consulted with medical professionals to adjust treatment strategies for bilingual patients, ensuring cultural relevancy and increasing treatment adherence by 76%.
  • Checked the pharmacy area on a regular basis to make sure it was kept tidy, clean, and debris-free.
  • Conducted regular follow-up communication in English and standard.
  • Taught pharmacy assistants about medication help, ordering, and insurance issues.
  • Communicated with patients with compassion while maintaining the confidentiality of their medical information.
  • Provided training to pharmacy interns as well as newly hired technicians.

Summaries

  • Expert in process with a strong aptitude for automated and optimized.
  • Ability to recognize method issues and integrate initiative solutions to achieve standard.
  • Design and implement policies and procedures with ease.
  • Effective at increasing revenue, team productivity, and policy compliance in order to keep the facility running at a profitable and sustainable level.
  • Team player who speaks 12 languages fluently.
  • Communicative and team-oriented, with Workday expertise.
  • Initiative and standard have a proven track record.
  • Accomplished Bilingual Care Manager with a strong track record in improving adherence to care plans by 49% using bilingual communication and consistent follow-up strategies.
  • Deadline-driven Pharmacy Manager with strong customer service, telephone etiquette, and problem-solving abilities.
  • Lean certified

Accomplishments

  • Developed a patient satisfaction survey in multiple languages, facilitating 49% more comprehensive feedback from diverse communities.
  • Monitored ongoing appointments to ensure bilingual patients understood follow-up care, reducing missed appointments by 42%.
  • Coordinated cross-functional teams to create bilingual mental health resources, reducing response time by 83% for crisis interventions.
  • Advocated for bilingual patients’ access to service programs, securing 12 in additional funding for culturally relevant healthcare services.
  • Used bilingual communication skills to provide telehealth consultations, reducing travel barriers for 16 individuals in remote areas.
  • Led the development of a bilingual in-home care plan system, improving caregiver-client communication for 18 households.
  • Facilitated workshops for bilingual community members on healthcare rights and wellness, increasing community engagement by 11 attendees.
  • Collaborated with translation services for initiative to ensure proper understanding of medical instructions, improving medication adherence by 52%.
  • Partnered with community health organizations to secure bilingual support services, improving healthcare access for 7 non-English-speaking clients.
  • Trained 16 staff members on culturally competent care, leading to a 72% increase in patient satisfaction among non-English-speaking clients.

Affiliations

  • Affiliation with the American Case Management Association (ACMA), engaging in regional training programs on bilingual care integration.
  • Served as part of a Multicultural Health Task Force through Brightline, helping improve bilingual patient education and compliance in preventive health measures.
  • Studied cultural competence in healthcare through system’s Continuing Education Program, with an emphasis on behavioral and mental health.
  • Volunteered with the Austin chapter of the Alzheimer's Association, facilitating bilingual support groups for caregivers and family members.
  • Active participant in the National Hispanic Medical Association (NHMA), with special interest in healthcare outreach programs for the Hispanic community.
  • Engaged in leadership training through the standard, focusing on cross-cultural communication and managing bilingual healthcare teams.
  • Active participant in the American Geriatrics Society (AGS), with a focus on multicultural care for aging populations in French-speaking communities.
  • Participant in system, attending workshops focused on care delivery innovations for underserved, non-English speaking populations.
  • Member of the National Association of Social Workers (NASW), regularly participating in continuing education opportunities related to care management and bilingual outreach strategies.
  • Completed Behavioral Health Case Management training with Beacon Labs, emphasizing culturally sensitive intervention strategies in Spanish and English.

Certifications

  • Advanced Patient Advocacy Strategies Certification
  • Substance Abuse Case Management Certification
  • Project Management Professional (PMP)
  • CompTIA A+ Technician
  • Certified Professional in Healthcare Quality (CPHQ)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Medicare/Medicaid Claims Specialist Certification
  • First Aid/CPR
  • Microsoft Office Specialist (MOS)
  • Certified in Public Health (CPH)

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