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Skills

  • Compliance with Department of Education standards
  • Customer service in higher education
  • Financial aid appeal resolution
  • Customer satisfaction enhancement strategies
  • Organization
  • Regulatory compliance
  • Bulk communication through procedure
  • Patient services
  • Supervision
  • Communications

Work Experiences

  • Provided spearheaded, personal care, and ambulation to patients.
  • Disinfected the equipment with appropriate cleaning products to reduce the risk of infection after each patient transport.
  • Collaborated with IT to implement a new module.
  • Awarded nearly $9 in additional need-based aid.
  • Through proper equipment calibration, I was able to optimize machinery and obtain consistent, accurate results.
  • Coordinated with donors.
  • Conducted annual training sessions for staff on program.
  • Collaborated with 9 departments.
  • Coordinated with external auditors and compliance teams, ensuring that financial aid records met all federal and state auditing requirements without issue.
  • Assisted in securing $11 in loans and grants.

Summaries

  • Allocated over $7 in grants and loans.
  • Boosted productivity by 49%.
  • Collaborative team player with experience training and mentoring staff, improving office-wide compliance and productivity, and reducing issues by 78%.
  • Conducted annual staff training on initiative.
  • Adept at resolving complex financial aid appeals.
  • HIPAA, facility, and Financial Aid Technician standards are all mastered, as is operating in high-volume, high-stress environments.
  • In a variety of routine and complex situations, highly organized and professional.
  • Provides comfort to patients by setting up and operating equipment, collecting histories, and setting up and operating equipment.
  • Compliance-focused Financial Aid Technician who significantly reduced regulatory issues by conducting annual staff training on system, ensuring the office remained compliant with federal standards.
  • Adept at resolving complex financial aid appeals, working with federal agencies to secure additional funding for disadvantaged students and streamline the appeal process.

Accomplishments

  • Monitored the allocation of over $18 in private and federal funds, ensuring timely disbursement and proper documentation.
  • Reconciled over $14 in disbursed aid, resolving discrepancies in student accounts and maintaining compliance with university and federal policies.
  • Worked with students and their families to ensure understanding of financial aid options, leading to a 54% decrease in loan defaults.
  • Assisted in the management of over $13 in Pell Grants and federal student loans, ensuring that all compliance requirements were met and documented.
  • Assisted with the development and rollout of a financial literacy program for students, contributing to a 33% increase in the understanding of personal financial management.
  • Reviewed and approved financial aid packages, verifying over 14 submissions annually for accuracy, completeness, and eligibility requirements.
  • Led a project to automate portions of the financial aid application process, reducing staff workload and increasing the number of processed applications by 51%.
  • Improved the student loan exit counseling process, reducing default rates and ensuring that 9% of students completed loan exit requirements.
  • Implemented a new data management system that improved the accuracy of student records and minimized administrative errors related to financial aid by 19%.
  • Provided one-on-one financial aid advice to 10 at-risk students, improving overall retention by 39% during program.

Affiliations

  • Association for Computing Machinery
  • American Marketing Association
  • Association of Financial Aid Administrators
  • Financial Aid Association (FAA)
  • Phi Kappa Phi Honor Society
  • Western Association of Student Financial Aid Administrators (WASFAA)
  • American Medical Informatics Association
  • Alpha Chi National College Honor Society
  • Association of Information Technology Professionals
  • Association for Supply Chain Management (APICS)

Certifications

  • Statutory and Federal Aid Regulatory Compliance Certified — Meridian
  • Project Management Professional (PMP)
  • NASFAA Credential in Verification
  • Student Accounts Reconciliation Certification — Northwind
  • Certified Pell Grant Administrator — Beacon Labs
  • Certified Financial Aid Advisor — Lakeside Partners
  • NASFAA Credential in Satisfactory Academic Progress
  • SHRM Certified Professional (SHRM-CP)
  • CompTIA Network+
  • Certified Higher Education Professional (CHEP) — Financial Aid Track

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