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Rachel B.Applying for grad programs.

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Skills

  • Performance improvement
  • Supervision
  • MS Office
  • First Aid/CPR
  • Operational improvement
  • Security awareness
  • Loss prevention training
  • Content localization
  • Communications
  • Explainer resource repository management

Work Experiences

  • Achieved a 33% improvement in explanation quality assessment scores.
  • Saved $3 by putting in place cost-cutting measures that addressed long-standing issues.
  • Built an explainer content dashboard.
  • Awarded best user experience in 2021.
  • Achieved results within the past year.
  • Aligned development with the company’s branding.
  • Achieved client acquisition valued at $12 in 2019.
  • Achieved a 62% increase in year-end feedback surveys.
  • Solved standard issues, improved operations, and provided excellent customer service.
  • Achieved results within 18 months.

Summaries

  • Caused a 83%-spike in organic user traffic.
  • Crafted visual representations for employee training.
  • Achieved results within three years.
  • Industrious and energetic, with a knack for completing a variety of tasks quickly.
  • Adept Explainer focused on developing concise instructional materials that decreased onboarding time for new clients by 76% in Miscellaneous.
  • Boosted readability by 35%.
  • Conducted content reviews.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved President's Club for Best User Experience in 2022.
  • Looking forward to putting my relationship-building and communication skills to use in my new role at Cedar Works.

Accomplishments

  • Assumed leadership role in delivering 6 explainer video projects to market within 3 months, receiving positive feedback from customer success.
  • Led content creation efforts for 3-module explainer series that showcased product features, leading to a 41% increase in client satisfaction.
  • QA-ed explainer videos to ensure consistent messaging and compliance with company standards, producing content with a 31% error rate reduction.
  • Collaborated with SMEs to break down complex technology concepts, resulting in actionable explainers that led to a 52% improvement in understanding.
  • Produced high-quality educational explainer videos that enhanced understanding of technical subjects, resulting in a 19% reduction in customer support requests.
  • Reduced onboarding time for new hires by 13 hours by curating a streamlined explainer resource library.
  • Provided training workshops on designing compelling explainer videos and scripts, boosting company-wide content quality ratings by 64%.
  • Produced explainer courses on trending industry topics that increased external certification completion rates by 64%.
  • Collaborated with team of 17 in the development of standard.
  • Implemented post-video feedback loops for explainer materials, increasing audience satisfaction by 32% with revisions based on analytics.

Affiliations

  • Video-Based Learning Associations
  • Human Factors and Ergonomics Society (HFES)
  • American Society of Safety Professionals
  • Association for Computing Machinery
  • Academy of Presentation Arts
  • Technical Experts & Explainers Consortium
  • Explainers in Technology and Science (ETS)
  • Customer Experience Professionals Association (CXPA)
  • IEEE Professional Communication Society
  • National Association of Social Workers

Certifications

  • Salesforce
  • Certification in Interactive Storytelling (Harbor & Co.)
  • Cisco Certified Network Associate (CCNA)
  • Certified Public Accountant (CPA)
  • CompTIA A+ Technician
  • Certified Customer Experience Professional (Brightline)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Hootsuite Platform Certification (Ironclad Systems, 2017)
  • Professional Certified Marketer (PCM) - American Marketing Association
  • Coursera: Storytelling for Impact (category, 2017)

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