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Skills

  • Public speaking
  • Dinner service planning
  • Crisis management and defusing escalating situations
  • Event planning and coordination
  • Team Leadership
  • Document scanning
  • Health and safety compliance
  • Bilingual communication skills Spanish
  • Extremely organized
  • Product testing

Work Experiences

  • Collaborated with management to prevent supply shortages.
  • Built positive relationships with regular customers, contributing to a 68% increase in customer retention and loyalty.
  • Achieved a 28% increase in average check size.
  • Built positive relationships with regular customers.
  • Implemented marketing strategies that resulted in a 12% increase in the number of customers.
  • Assigned staff tasks.
  • Achieved a consistent 56% increase in customer satisfaction scores year over year.
  • Achieved highest event sales of 13 in 2016.
  • Awarded Lean for completing safety training.
  • Started two key partnerships that resulted in a 54% increase in revenue.

Summaries

  • Professional with 18 years of experience in restaurant operations who is dependable and quality-oriented.
  • Offering 9 years of experience in a upscale method restaurant, serving up to 2 dinner guests.
  • Highly effective at quickly picking up new skills and dealing calmly with a wide range of customer requests.
  • Hooter's Girl is a resourceful Hooter's Girl who excels at creating memorable dining experiences.
  • Hooter's Girl is a focused Hooter's Girl who excels at multitasking and providing prompt and courteous service to all customers.
  • Experienced Hooter's Girl with standard restaurant environments.
  • Developed a rapport with management and staff by providing excellent service and engaging in personal interactions.
  • A well-trained individual with a broad understanding of wine and spirits.
  • In-depth knowledge of all customer-facing areas.
  • Looking for a new job in the hospitality industry.

Accomplishments

  • Operated as a bilingual Portuguese speaker, effectively serving a diverse clientele and expanding customer reach.
  • Effectively cross-promoted menu items and restaurant promotions, enhancing customer awareness and increasing sales by 80%.
  • Recognized as Employee of the Month 10 times for superior customer engagement and team contribution.
  • Consistently navigated high-pressure lunch and dinner shifts, receiving positive customer feedback scores of 68%.
  • Trained staff on best practices for customer engagement, resulting in a 47% increase in positive customer feedback.
  • Built lasting relationships with regular customers, leading to a 36% improvement in customer retention.
  • Spearheaded new client retention strategies, directly contributing to a 84% increase in repeat business.
  • Served as a brand ambassador during promotional events, contributing to a 80% brand awareness increase.
  • Applied crisis management techniques to defuse escalating situations, maintaining a safe and enjoyable dining environment.
  • Implemented improved cleanliness protocols as per safety standards, reducing health compliance incidents to zero.

Affiliations

  • Certified Food and Beverage Server, initiative
  • Member, Society of Women in Hospitality
  • Certified in Public Speaking for Service Professionals, 2020, Summit Group
  • Completed Bartending Certification, 2018, metric
  • Participant, Hospitality Leadership Workshop 2019
  • Active Member, The Hospitality Committee for Atlanta
  • Certification in Customer Service Excellence, Vantage, 2015
  • Volunteer, National Human Resources for Restaurant Professionals 2017
  • Member, The Customer Experience Professionals Association (CXPA)
  • Regional Coordinator, Chicago Restaurant Week 2024

Certifications

  • Hospitality and Restaurant Industry Essentials Series initiative
  • Certified Food Handler Phoenix
  • Crisis Prevention and De-escalation Certification Ironclad Systems
  • Food Allergy Awareness and Safety Certification Beacon Labs
  • Certified Professional in Etiquette and Customer Relations 2023
  • Cash Handling and Reconciliation Certification process
  • Advanced Communication Techniques for Service Professionals category
  • Occupational Safety and Health Administration (OSHA) Food Safety Certification
  • Leadership for Frontline Staff in Restaurants Vantage
  • Certified in Food and Beverage Standards 2016

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