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Skills

  • Data-driven decision making
  • Business operations
  • Regulatory compliance
  • Cross-functional team leadership
  • Background investigations
  • Dispatch
  • Generating legally-compliant documentation
  • Adult mental health and cognitive decline care
  • De-escalation Tactics
  • Relationship development

Work Experiences

  • Authored a policy change proposal for Northwind.
  • Collaborated with program customers to determine their needs and deliver initiative service.
  • Analyzed medical reports.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Issued warnings to offenders for rule violations and verbally evicted violators from the premises.
  • Analyzed care plans in cooperation with medical professionals and social workers to update service recommendations, leading to improved care outcomes for 66% of clients.
  • Built confidential communication pathways with vulnerable clients.
  • Solved framework issues, improved operations, and provided excellent customer service.
  • Advocated for clients' access to resources.
  • Assessed and addressed the needs of adults in crisis.

Summaries

  • Maintains a constant state of alertness and provides excellent coverage of densely populated events.
  • Accomplished investigator recognized for knowledge of elder law.
  • Achieved mandated response times across 9 districts.
  • Strengths in process improvement and cross-functional collaboration backed up by Miscellaneous training.
  • Addressed abuse, neglect, and exploitation of at-risk adults.
  • Physically fit Security Officer skilled at defending clients and assets. Weapons expert possessing excellent self-control and level head in difficult situations. Manages security risks with ease and uses sound judgment to quickly resolve problematic situations.
  • Achieved 70% conviction rates.
  • Advanced skills in trauma-informed interviewing techniques.
  • Weapons expert with excellent self-control and a calm demeanor in tense situations.
  • Adult Protective Investigator with 6 years of successful workflow optimization and data analysis experience.

Accomplishments

  • Presented at 15 community outreach events to raise awareness about elder abuse, resulting in a 35% increase in hotline call volume.
  • Established protocol for conducting thorough site visit evaluations, identifying unsafe living conditions in 15% of cases reviewed.
  • Coached junior investigators on elder law principles, improving legal compliance in case documentation by 16%.
  • Partnered with adult service providers to ensure immediate care access for newly reported elder abuse cases, reducing response time by 48%.
  • Utilized statistical analysis tools to track case trends, providing data-driven insights that informed policy changes to increase elder protection.
  • Reviewed and streamlined case intake assessment protocols, reducing case backlog by 66% and improving response times across the department.
  • Conducted on-site interviews with witnesses, family members, and officials, gathering evidence that contributed to 79% of finalized court cases.
  • Served as an expert witness in 4 elder exploitation court cases, contributing to favorable outcomes in 79% of trials.
  • Assessed and managed caseloads of over 5 adult protection cases, using social work principles and elder law to ensure 71% compliance with state statutes.
  • Authored proposals for additional funding to expand adult protection services, resulting in $10 in grants or donations received.

Affiliations

  • Continuing Education Participant through Accredited APS Institutions in initiative
  • American Society of Safety Professionals
  • Association for Computing Machinery
  • Certified in Trauma-Informed Care from category
  • Jaycees
  • International Federation on Ageing (IFA)
  • American Marketing Association
  • Active Member, Vulnerable Adult Service Providers Network Portland
  • Regular Contributor to State Elder Advocacy and Policy Committees Boston
  • Project Management Institute

Certifications

  • Certified Investigative Professional in Adult Neglect and Abuse (CIPA)
  • Microsoft Certified Systems Engineer (MCSE)
  • Child and Adult Abuse Recognition and Intervention Training (CAARI)
  • FEMA Certification for Crisis Management/Incident Command System
  • Multilingual Certification in Social Services (Spanish, Raleigh)
  • Certification in Trauma and Resilience Lakeside Partners
  • Certified Threat Manager (CTM) - Association of Threat Assessment Professionals
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Cisco Certified Network Associate (CCNA)
  • Certified in Legal and Ethical Standards in Social Work – Ironclad Systems

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