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Skills

  • Budgets
  • Regulatory compliance
  • Automated Release Pipelines
  • Global Team Coordination
  • Business continuity planning
  • Documentation of Release Processes
  • Documentation skills
  • Post-release issue resolution
  • Manual test case preparation
  • MS Office

Work Experiences

  • Worked with Salesforce to identify and track defects, as well as assist developers in resolving issues by completing additional tests.
  • Authored and maintained comprehensive release notes for Adobe Creative Suite, improving post-launch transparency and reducing developer follow-up queries by 20%.
  • Increased productivity and boosted workflows by effectively resolving standard issues with performance reporting and project management.
  • Cut recovery time from failed releases by process.
  • Delivered on all key features.
  • Collaborated with product owners to establish clear release priorities, resulting in an 51% increase in alignment between release goals and business objectives.
  • Adopted a continuous learning approach.
  • Analyzed failure points.
  • Acted as the primary liaison among stakeholders.
  • Delivered all releases within established deadlines.

Summaries

  • Adept at monitoring release KPIs.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Software Release Manager is a methodical Software Release Manager with extensive experience in software development processes and testing strategies.
  • Award-winning Software Release Manager recognized for operational excellence through process optimization and reducing release failures by 29%.
  • Dedicated to learning, growing, and succeeding in Telecommunications and Wireless.
  • Achieved consistency in the release cycle.
  • ServiceNow expert and Jira user.
  • Achieved 17% on-time releases.
  • Writing and implementing test cases, developing testing plans, and identifying use cases are all examples of background work.
  • Automated procedures.

Accomplishments

  • Introduced continuous improvement programs that identified and removed bottlenecks from the release cycle, increasing throughput by 73%.
  • Led cross-functional coordination across 17 teams to successfully launch QuickBooks to Boston, achieving 24% faster time-to-market.
  • Reduced high-priority technical debt during sprint planning by automating Asana-based testing infrastructure, increasing development quality by 30%.
  • Mentored a release management team of 7 members, resulting in improved team competency that shortened release delivery cycles by 49% over three years.
  • Improved customer satisfaction through refined communication strategies in the release process, lowering issue reporting post-release by 16%.
  • Decreased customer disruption complaints by 51% by owning and refining end-to-end release communication protocols in collaboration with Product and Customer Success teams.
  • Documented and resolved initiative which led to process.
  • Delivered 8 high-risk releases during several months, ensuring on-schedule delivery with no unplanned outages or customer impacts.
  • Resolved product issue through consumer testing.
  • Led a post-release Root Cause Analysis (RCA) initiative, drastically cutting critical post-deployment defects by 50% across 18 product versions.

Affiliations

  • National Association of Social Workers
  • Jenkins User Community
  • Advanced Technology Academic Research Center (ATARC)
  • DevOps Institute Member
  • Toastmasters
  • Society of Human Resource Management
  • Release Train Engineers Association
  • Association for Supply Chain Management (APICS)
  • Cloud Native Computing Foundation (CNCF) Member
  • Society of Women Engineers

Certifications

  • CompTIA Security+
  • Apple Certified Associate (ACA)
  • Cloud Release Management Expert - Vantage
  • Cisco Certified Network Associate DevNet (CCNA) - Northwind
  • Cisco Certified Internetwork Expert (CCIE)
  • Agile Release Trains Certification (SAFe®) - Meridian
  • Certified Release Manager (CRM) - Summit Group
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Agile Coach (ICP-ACC) - Ironclad Systems
  • Microsoft Certified Systems Engineer (MCSE)

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