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Skills

  • Post-release issue resolution
  • Key Stakeholder Communication
  • Business continuity planning
  • Quality Assurance & UAT Management
  • Team building
  • Agile Methodologies (Scrum, Kanban)
  • Continuous Improvement Process (CIP)
  • Cloud Platforms Release Management (AWS, Azure)
  • Customer-Facing Release Communication
  • Process improvement

Work Experiences

  • Collaborated with product owners.
  • Delivered on all key features.
  • Designed a release calendar for stakeholders.
  • Achieved a 82% reduction in onboarding time.
  • Acted as the primary liaison among stakeholders.
  • Aligned release schedules with third-party providers.
  • Adopted workflow adjustments.
  • Achieved a 58% improvement in release confidence.
  • Achieved a 56% improvement in customer satisfaction.
  • Delivered insights on release performance.

Summaries

  • Automated multiple release environments.
  • Certified in agile methodologies.
  • Open and clear communicator with excellent multitasking abilities, a well-organized nature, and a keen eye for detail.
  • Accomplished Software Release Manager.
  • Boosted release confidence by 24%.
  • Clear understanding of cross-functional collaboration and process improvement as well as risk assessment training.
  • Software Release Manager with 8 years of experience and expertise in dealing with dynamic and complex software systems.
  • Strengths in stakeholder engagement and workflow optimization backed up by Telecommunications and Wireless training.
  • Recognized on a regular basis for outstanding performance and contributions to the Telecommunications and Wireless industry's success.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

  • Conducted detailed Root Cause Analysis (RCA) on post-release outages, enabling timely bug fixes and improving product uptime by 55% by the next iteration.
  • Implemented scalable release process automation, reducing manual intervention for key tasks by 26% and saving 16 hours per release.
  • Architected and executed cloud migration strategy for 5 services, achieving 65% uptime and reducing infrastructure spend by 38%.
  • Directed cloud transition strategy for metric, improving deployment flexibility and reducing downtime during releases by 69%.
  • Improved customer satisfaction through refined communication strategies in the release process, lowering issue reporting post-release by 16%.
  • Managed cross-functional release cycles for SAP, leading to a 51% increase in market adoption within one year.
  • Analyzed historical release roadmaps and adjusted team outputs, increasing project predictability and reducing missed deadlines by 16%.
  • Facilitated process improvements that shrank delivery timelines while complying with all security and compliance requirements, resulting in 56% faster releases.
  • Resolved product issue through consumer testing.
  • Introduced sophisticated data validation protocols in the release pipeline, catching 42% of errors before production and reducing production downtime by category.

Affiliations

  • American Society of Safety Professionals
  • IEEE Computer Society
  • Advanced Technology Academic Research Center (ATARC)
  • Freemason
  • Agile Alliance Member
  • Certified Kubernetes Administrator (CKA) - Linux Foundation
  • Global IT Service Management Organization (ITSMF)
  • Association for Computing Machinery (ACM)
  • Cloud Native Computing Foundation (CNCF) Member
  • Release Train Engineers Association

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • ITIL Foundation Certification, Meridian
  • Certified in Information Technology Infrastructure Library (ITIL) - Cedar Works
  • Automation Testing Professional Certification - Ironclad Systems
  • Certified in Risk and Information Systems Control (CRISC) - Ironclad Systems
  • Project Management Professional (PMP) - Harbor & Co.
  • Cloud Release Management Expert - Vantage
  • SAFe DevOps Practitioner Certification - Brightline
  • Cisco Certified Network Associate (CCNA)
  • Agile Release Trains Certification (SAFe®) - Meridian

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