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Skills

  • Automation knowledge
  • Defect monitoring
  • Product Roadmap Coordination
  • Supervision
  • Budgets
  • MS Office
  • Collaboration with DevOps teams
  • Deployment Strategy Optimization
  • Global Team Coordination
  • Customer satisfaction improvement

Work Experiences

  • Built strong relationships with external vendors and third-party providers to align release schedules, reducing interdependency delays by 51%.
  • Coordinated hotfix releases for mission-critical Salesforce.
  • Delivered on all key features.
  • Coordinated hotfix releases for mission-critical Microsoft Excel that minimized downtime by 17 hours and restored full functionality ahead of schedule.
  • Cut recovery time from failed releases by process.
  • Analyzed release blockers and bottlenecks, adopting workflow adjustments that drove a 85% increase in team delivery predictability.
  • Delivered insights on release performance.
  • Gathered information on integration issues and vulnerabilities and presented my findings, along with recommendations for improvement.
  • Achieved a 56% improvement in customer satisfaction.
  • Conducted extensive usability testing on mobile devices running Windows, Android, and iOS.

Summaries

  • Accomplished Software Release Manager.
  • Achieved improvements through automation and communication.
  • Accomplished Software Release Manager with 14 years of experience managing deployment operations, ensuring 50% successful deliveries through tight coordination with operations and development teams.
  • Achieved 17% on-time releases.
  • Achieved improvements through process optimization.
  • Dedicated to learning, growing, and succeeding in Telecommunications and Wireless.
  • Complete knowledge of the SDLC.
  • Achieved consistency and predictability in the release cycle by defining and documenting release processes, reducing delays by 26% for Lakeside Partners.
  • Automated multiple release environments.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.

Accomplishments

  • Introduced sophisticated data validation protocols in the release pipeline, catching 42% of errors before production and reducing production downtime by category.
  • Decreased customer disruption complaints by 51% by owning and refining end-to-end release communication protocols in collaboration with Product and Customer Success teams.
  • Architected and executed cloud migration strategy for 5 services, achieving 65% uptime and reducing infrastructure spend by 38%.
  • Reduced high-priority technical debt during sprint planning by automating Asana-based testing infrastructure, increasing development quality by 30%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Implemented scalable release process automation, reducing manual intervention for key tasks by 26% and saving 16 hours per release.
  • Developed and pitched automated release drift detection solutions to leadership, saving system of manual QA work in every release cycle.
  • Analyzed historical release roadmaps and adjusted team outputs, increasing project predictability and reducing missed deadlines by 16%.
  • Reengineered release documentation standards using industry best practices, reducing ambiguity and improving readiness assessments by 83%.
  • Introduced advanced phased rollout strategies for major product releases, reducing customer impact and rollback incidents by 24%.

Affiliations

  • Jaycees
  • International Association of Administrative Professionals
  • Docker Community Membership
  • Society of Human Resource Management
  • IEEE Computer Society
  • DevOps Institute Member
  • American Society of Safety Professionals
  • American Marketing Association
  • Project Management Institute (PMI) Member
  • Advanced Technology Academic Research Center (ATARC)

Certifications

  • CompTIA A+ Technician
  • Certified Public Accountant (CPA)
  • Certified Agile Coach (ICP-ACC) - Ironclad Systems
  • Business Process Management Professional Certification (BPMP) - Brightline
  • Project Management Professional (PMP) - Harbor & Co.
  • PRINCE2 Foundation & Practitioner Certifications - Harbor & Co.
  • Automation Testing Professional Certification - Ironclad Systems
  • Certified in Risk and Information Systems Control (CRISC) - Ironclad Systems
  • Certified Information Systems Security Professional (CISSP) - Lakeside Partners
  • Certified ScrumMaster (CSM) - Brightline

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