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Skills

  • Staff education and training
  • Inventory control
  • In-store support
  • Strategic sales knowledge
  • Training development aptitude
  • Database management software
  • Recordkeeping strengths
  • Sale expertise
  • Credit card payment processing
  • Technologically savvy

Work Experiences

  • Promoted the company as a superior provider dedicated to the needs and satisfaction of customers.
  • In the top 2% of employees for successful automated.
  • Set up new member contracts, explained the rules, and gave advice on how to get the most out of the benefits.
  • Customers were educated on billing, payment processing, and customer service policies and procedures.
  • Provided translation services for a 5-person team to meet the needs of Mandarin-speaking customers.
  • Provided a superior customer experience in order to build a loyal customer base.
  • Worked with cross-functional teams and a diverse group of colleagues to achieve team goals and meet customer needs.
  • Replaced out-of-stock items with new Tableaus to satisfy dissatisfied customers.
  • Processed 9 invoices and mailed documentation to clients each two years.
  • Planned streamlined with Customer Service Liaison teammates to handle customer requests.

Summaries

  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Well-versed in the products, services, and consumer trends of the Miscellaneous.
  • Customer Service Liaison is an ethical Customer Service Liaison who excels at processing large volumes of error-free transactions while also meeting departmental objectives.
  • Motivated Customer Service Liaison with experience managing large-scale projects, including budgeting and administration.
  • Knowledge of QuickBooks and HubSpot to a high level.
  • Mentoring and coaching skills in a dynamic professional.
  • Knowledgable in a variety of design and testing methodologies.
  • To meet service quotas, maintain a smooth workflow and maximize team strengths.
  • Trained in the use of Jira and has in-depth knowledge of performance reporting.
  • Customer Service Representative with extensive experience in the initiative industry who is friendly and dedicated.

Accomplishments

  • Resolved
  • Design: Responsible for creative design for prominent category.
  • Business Development: Initiated two key partnerships which resulted in method revenue growth.
  • Managed
  • Identified
  • Advised
  • Database Maintenance - Assisted in the managing of the company database and verified, edited and modified members’ information.
  • Established
  • Improved
  • Earned Six Sigma in data analysis in 2023, enhancing the ability to provide expert assistance to customers requiring technical or policy resolutions.

Affiliations

  • Certification in Multi-channel Customer Communication Platforms – QuickBooks
  • Member, National Council for Customer Service Professionals (NCCSP)
  • Participant, Customer Satisfaction Improvement Workshops – 2023
  • Webinar Presenter, Customer Engagement Best Practices Conference, 2024
  • Participant, Improving Communication Skills in Customer Service Training – 2019
  • Certified, Multichannel Customer Experience Design – Scrum Master, 2017
  • Volunteer Coordinator, Customer Service Charity Outreach Program, Cedar Works
  • Contributor, Service Quality Improvement Roundtable – Austin Annual Meetings
  • Member, Customer Experience Professionals Association (CXPA) since 2016
  • Certification in Conflict Resolution, metric, 2018

Certifications

  • American Academy of Financial Management (AAFM)
  • Cisco Certified Network Associate (CCNA)
  • Certified Voice of the Customer (VoC) Professional 2017
  • Project Management Professional (PMP)
  • Certified Salesforce Administrator 2020
  • Certified in Customer Care (CCC) category
  • Certified Virtual Customer Service Expert Cedar Works
  • Certified Call Center Professional (CCCP) - Northwind
  • Advanced Certificate in Business Accounting
  • Customer Service Professional Certificate

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