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Skills

  • Client relationship management
  • Project tracking using method
  • Process improvement
  • Cross-functional collaboration
  • Collaboration across diverse teams
  • Presentation development for leadership
  • Report accuracy improvement
  • Adaptability in Fast-paced Environments
  • Learning agility
  • Team management

Work Experiences

  • Aided in framework successful launch in 2021.
  • Assisted in performing quality control checks.
  • Collaborated with leadership to create internal presentations, showcasing process improvements that resulted in a 52% increase in productivity.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Was in charge of system costs and quality.
  • Achieved a 73% uptick in program participants.
  • Collaborated with cross-functional teams.
  • Kept track of reports and analyzed them to see where improvements could be made.
  • Assisted in developing a go-to-market strategy for Power BI.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Attained a first-contact resolution rate of 61%.
  • Adaptable and focused apprentice capable of managing high-volume social media accounts; successfully grew engagement by 27% over the course of three years.
  • Aided in the creation of a go-to-market strategy.
  • Creative Operations Specialist with experience in implementing efficient operating rhythms and management systems.
  • Collaborated with leadership to implement a customer feedback form.
  • Accomplished apprentice skilled in leadership presentations.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Summer Apprentice with 8 years of successful budget management and strategic planning experience.
  • Achieved growth over the course of one year.

Accomplishments

  • Created high-impact presentations for leadership using Salesforce, leading to a higher rate of approved project proposals.
  • Delivered presentations to leadership on project milestones, leading to the successful onboarding of 7 new accounts.
  • Performed comprehensive competitor analyses that informed the company's strategic goals, resulting in optimized performance against market players.
  • Led outreach efforts that increased community awareness of Microsoft Excel, resulting in a 82% growth in engagement among target demographics.
  • Created social media content for Salesforce, helping grow digital presence by 57% over 6 months.
  • Produced custom reports on method for senior management, contributing to a more focused and results-driven strategic plan.
  • Generated and maintained accurate financial reports that assisted leadership in making data-driven decisions, reducing budget variances by 46% over one quarter.
  • Implemented a customer feedback initiative that reduced user churn by 52% within the past year, contributing to overall customer satisfaction index improvement.
  • Assisted the HR department in designing and implementing employee engagement activities, resulting in a 19% improvement in overall participation in company events.
  • Coordinated with a cross-functional team of 14 professionals to complete procedure ahead of schedule, ensuring timely delivery and client satisfaction.

Affiliations

  • Young Entrepreneurs Council
  • Youth Entrepreneurs Program
  • Mentorship Engagement Program procedure
  • National Association of Social Workers
  • Society for Human Resource Management (SHRM) – Student Member
  • Association of Professional Communication Consultants (APCC)
  • Beta Gamma Sigma (Business Honor Society)
  • Freemason
  • Association for Supply Chain Management (APICS)
  • Lions Club

Certifications

  • HubSpot Content Marketing Certification - 2020
  • Certified Customer Service Professional (CCSP) - 2018
  • CompTIA Security+
  • Professional Certified Marketer (PCM) 2020
  • Certified Business Analyst Professional (CBAP) - 2015
  • Certified Information Systems Security Professional (CISSP®) – 2023
  • Certified Internal Auditor (CIA) - 2015
  • Google Ads Certification for Search & Display 2018
  • Hootsuite Social Marketing Certification – 2016
  • ServSafe

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