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Skills

  • Upselling techniques
  • Team Leadership
  • Customer satisfaction improvement
  • High-Volume Sales Environment
  • Conflict mediation
  • Project organization
  • Supervision
  • Conflict Resolution with Customers
  • Relationship development
  • Microsoft applications proficiency

Work Experiences

  • Achieved a 15% decrease in discrepancies compared to the previous year.
  • Helped drive high customer retention by providing accurate information about promotions, customer programs, and products.
  • Collaborated with team members to plan and execute in-store promotions that drove 78% growth in overall daily sales.
  • Kept my knowledge of store sales, payment policies, and security standards up to date.
  • Analyzed sales trends.
  • Was responsible for opening and closing the store on my own when necessary, as well as preparing the nightly bank drop for the manager.
  • Was in charge of in-store promotional signage and displays, as well as restocking merchandise from returns or dressing rooms.
  • Achieved recognition in 2024.
  • Addressed questions about warranties.
  • Collaborated with management to assess stock levels weekly.

Summaries

  • Adept at ensuring smooth transactions.
  • Consistently drives engagement.
  • Achieved a 49% improvement in satisfaction scores.
  • Analytical and detail-driven Floor Representative with expertise in optimizing sales strategies, monitoring traffic patterns, and driving product-specific sales by up to 26%.
  • Within Miscellaneous, senior Floor Representative and outstanding performer in cross-functional collaboration and vendor management.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved a 52% improvement in overall sales performance.
  • Boosted upselling rates by 57%.
  • Contributed to a 59% decrease in negative customer reviews.
  • Product merchandising, payment processing, and cleaning knowledge.

Accomplishments

  • Improved return and refund handling efficiency, reducing average processing time by 75% and increasing customer satisfaction.
  • Managed real-time inventory processes, reducing out-of-stock items by 19%, thus optimizing product availability.
  • Handled closing procedures and reconciled cash registers for a location generating approximately $195,000 in daily revenue.
  • Provided support in implementing company promotions that led to a 33% increase in store-wide sales over several months.
  • Achieved 53% reduction in shrinkage by implementing rigorous loss prevention strategies and regular audits.
  • Trained new floor staff to use POS systems effectively, reducing transaction issues and improving checkout speed.
  • Increased gross profit margins by 24% through personal contributions in upselling and special promotions.
  • Resolved product issue through consumer testing.
  • Contributed to a 73% improvement in payroll efficiency by managing shifts and cutting unnecessary overtime.
  • Assisted in planning store events and pop-up shops that contributed to a 35% increase in new customer registrations.

Affiliations

  • National Association for Professional Saleswomen (NAPS)
  • Association for Supply Chain Management (APICS)
  • Professional Retail Store Maintenance Association (PRSM)
  • Customer Service Professional Network
  • American Marketing Association
  • National Association of Professional Organizers (NAPO) - Retail Division
  • American Medical Informatics Association
  • Society of Customer Relations Management
  • International Council of Nurses
  • Store Operations Council

Certifications

  • Certified Financial Products Consultant (CFPC) - Brightline 2015
  • Certified Store Safety Officer (CSSO) - metric
  • CompTIA Security+
  • Certified Product Pairing Specialist (CPPS) - category
  • Certified Visual Merchandising Specialist (CVMS) - Harbor & Co.
  • Certified Inventory & Stock Auditor (CISA) - system
  • Certified First Aid/CPR/AED Responder - Denver Summit Group
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Public Accountant
  • Certified Team Leadership in Retail (CTLR) - Harbor & Co. 2024

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