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Skills

  • Lease document preparation
  • Property leasing strategies
  • Systems and software programs
  • Closing high-value leasing contracts
  • Interpersonal skills with tenants
  • Analytical problem solver
  • Property marketing campaigns
  • Territory management
  • Real estate market trend awareness
  • Email marketing campaigns

Work Experiences

  • Increased sales revenues to $8 for standard services by utilizing effective negotiating skills.
  • Evaluated the individual and team performance of each location, analyzing data trends to determine the best methods for increasing sales.
  • Oversaw the work of an efficient administrative team responsible for maintaining accurate sales, inventory, and order records.
  • Oversaw targeted training programs aimed at informing employees about product features and service capabilities.
  • Had weekly meetings with Floating Leasing Consultants to figure out how to get around sales roadblocks.
  • Achieved an industry-leading process by applying strategic procedure industry knowledge and leadership skills.
  • Organized promotional events and interacted with the community to increase sales volume.
  • Maintaining and applying current knowledge of sales, promotions, and policies regarding payments, exchanges, and security practices drove business success.
  • Established long-term business growth by building relationships with customers and the community.
  • Worked cross-functionally with headquarters, regional, and other teams across the country to ensure that the message and experience were consistent.

Summaries

  • By providing support and attentive service, I am diligent in building and retaining accounts.
  • Recognized on a regular basis for outstanding performance and contributions to the Real Estate industry's success.
  • Strict Floating Leasing Consultant with program supervisory experience of 16 years.
  • Achieved results within several months.
  • Dedicated to streamlining processes while maximizing employee potential.
  • Strengths in data analysis and risk assessment backed up by Real Estate training.
  • Accomplished Floating Leasing Consultant.
  • Achieved results across one year.
  • Award-winning Leasing Consultant.
  • Successful Sales Manager with 5 years of experience in developing and increasing metric sales.

Accomplishments

  • Improved turnaround time for vacant units by coordinating maintenance and cleaning crews, cutting downtime between tenants by 2 days.
  • Generated and maintained a pipeline of prospective tenants, successfully closing 11% of new leases by the end of 6 months.
  • Facilitated smooth tenant move-ins and move-outs, reducing days on market and improving property occupancy rates by 22%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Responded to and resolved tenant inquiries in under 12 hours due to a streamlined CRM system, improving tenant satisfaction by 40%.
  • Revamped tenant communication processes, decreasing misunderstanding and legal disputes over lease terms by 15%.
  • Engaged in ongoing training around tenant communication, receiving CPA to advance knowledge in property management practices.
  • Collaborated proactively with property maintenance team to address tenant concerns in less than 14 hours, enhancing tenant retention.
  • Developed and implemented tenant follow-up systems that reduced delinquency rates by 65% while improving overall communication with residents.
  • Worked closely with legal team to ensure lease contracts met compliance standards, reducing future disputes by 54%.

Affiliations

  • International Council of Nurses
  • Residential Property Leasing Professionals Network
  • Commercial Real Estate Women (CREW) Network
  • National Multi Housing Council (NMHC)
  • Apartment Internet Marketing Conference (AIM) Association
  • Institute of Real Estate Management (IREM)
  • American Society of Safety Professionals
  • Society of Women Engineers
  • Leasing and Apartment Marketing Experts Network
  • International Council of Residential Leasing Professionals

Certifications

  • Customer Relationship Management (CRM) in Real Estate Certification
  • Cisco Certified Network Associate (CCNA)
  • Leasing Legal and Fair Housing Course - Raleigh
  • Occupancy Rate Expert Training Certificate - method
  • Google Certified Professional Cloud Architect
  • Sales and Lease Contract Training - Adobe Creative Suite
  • First Aid/CPR Certified
  • Occupational Safety and Health Administration (OSHA) Compliance for Properties
  • Continuing Education in Property Management - Meridian 2023
  • Microsoft Certified Systems Engineer (MCSE)

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