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Skills

  • Cross-functional team collaboration
  • Coaching and mentoring
  • Interpersonal skills with tenants
  • Community Engagement Initiatives
  • Account management
  • Onboarding and training new consultants
  • Strategic planning
  • Extensive personal network
  • Rent collection management
  • Marketing through social media platforms

Work Experiences

  • By hosting product-focused events, I was able to attract new customers and strengthen existing ones.
  • Kept up to date on competitor products and pricing in the markets I served.
  • Increased market penetration and sales figures by 11% by leveraging supplier relationships and personally overseeing negotiations.
  • Increased retail sales volume in my assigned territory by 16% through strategic budgeting and product promotion.
  • Worked to resolve issues with high-profile customers in order to maintain relationships and increase the number of repeat customers.
  • Cut the past year spending by 14% by using Microsoft Excel to create effective budgets.
  • Organized sales meetings for the staff to talk about development strategy, best practices, and process improvements.
  • Increased profits by providing excellent customer service, adhering to established procedures, and thoroughly reviewing sales reports.
  • Used sales presentations to communicate product quality and market comparisons.
  • Implemented Tableau to streamline system procedures and program tasks.

Summaries

  • Within Real Estate, senior Floating Leasing Consultant and outstanding performer in team leadership and client relations.
  • Successful Floating Leasing Consultant with a passion for leading sales teams to new heights in revenue.
  • Persuasive brand imaging has a proven track record of growing network connections.
  • Exceptional at spotting and profiting from new market trends and revenue opportunities.
  • Skilled in workflow optimization and capable of streamlining daily activities to increase productivity and sales.
  • Adept at organizing leasing workflows.
  • Closed leases worth $14.
  • Achieved results across one year.
  • Clear understanding of team leadership and stakeholder engagement as well as team leadership training.
  • Award-winning Leasing Consultant adept at developing virtual tour systems, which generated a 18% increase in overall lease signings within two years.

Accomplishments

  • Utilized advanced reporting tools in Salesforce to analyze market data, adjusting leasing strategies for better promotion of available units.
  • Collaborated with local businesses to create referral programs, bringing 15 new qualified tenants into underperforming properties.
  • Utilized CRM software to track prospective tenant inquiries, improving lead follow-up times and increasing closure rates by 19%.
  • Engaged in ongoing training around tenant communication, receiving CPA to advance knowledge in property management practices.
  • Trained and mentored 9 leasing team members in high-touch customer service, improving overall client satisfaction ratings by 84% points.
  • Successfully negotiated complex lease terms for 12 large tenants, generating contracts valued at $10.
  • Fostered strong tenant relationships to improve community engagement and increase lease renewals by 22% year-over-year.
  • Facilitated smooth tenant move-ins and move-outs, reducing days on market and improving property occupancy rates by 22%.
  • Developed and implemented tenant follow-up systems that reduced delinquency rates by 65% while improving overall communication with residents.
  • Responded to and resolved tenant inquiries in under 12 hours due to a streamlined CRM system, improving tenant satisfaction by 40%.

Affiliations

  • Rising Multifamily Leaders Association
  • Society of Real Estate Professionals
  • National Apartment Association (NAA)
  • Building Owners and Managers Association (BOMA) International
  • Real Estate Board of Columbus
  • Association for Supply Chain Management (APICS)
  • American Building Owners & Managers Professional Society
  • Multifamily Executive Professionals Association
  • Professional Residential Leasing & Marketing Forum
  • International Association of Administrative Professionals

Certifications

  • Real Estate Brokerage Fundamentals Certification - Boston
  • Certified Manager of Community Associations (CMCA)
  • Project Management Professional (PMP)
  • Certified Online Marketing Professional (COMP) Focusing on Housing Industry
  • Salesforce
  • First Aid/CPR Certified
  • Tenant Screening & Management Course Certification - Ironclad Systems
  • Advanced Online Leasing Training - HubSpot Certification
  • Innovative Leasing Practices Certification - Power BI
  • Training in Fair Housing (TFH) - Austin

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