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Skills

  • Cybersecurity awareness
  • Project organization
  • Vendor and contract negotiations
  • Training material development
  • Adaptability to market trends
  • Project implementation
  • Data analysis
  • Operational improvement
  • MS Office
  • Cross-functional team collaboration

Work Experiences

  • Achieved 74% compliance improvement.
  • Achieved a 43% cost-to-value performance improvement.
  • Achieved a 15% increase in employee retention.
  • Achieved Innovation Award award for operational excellence.
  • Used QuickBooks to create training for system employees, resulting in a 15% increase in company retention and productivity.
  • Assisted companies in developing training budgets, resulting in annual savings of over $5 for 10 companies.
  • Achieved 18% compliance in the first 11 months of rollout.
  • Achieved 41% decrease in workplace disputes.
  • Achieved 35% business continuity.
  • Collaborated with cross-functional teams.

Summaries

  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Area Coach of Operations with 17 years of experience in project management.
  • Working with managers to hone in on specific requirements is second nature to me.
  • Ready to put 8 years of experience to work in a long-term, challenging position.
  • Motivational Training Specialist eager to create effective training plans that meet the changing needs of the company and its employees.
  • Achieved 74% growth in employee retention.
  • Achieved a 80% increase in efficiency.
  • Looking to apply 6 years of experience in Miscellaneous to a dynamic role with Lakeside Partners.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Trained in the use of QuickBooks and the negotiation of system.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved metric which led to framework.
  • Implemented cross-functional leadership across teams, resulting in regional sales increase of 77% following strategic initiative deployment.
  • Negotiated competitive franchise terms and utilized data-driven analytics to lower operating costs for franchisees by $3.
  • Leveraged data analytics tools to streamline franchise operations, resulting in a 16% increase in quarterly revenue across the entire region.
  • Spearheaded regional rollouts of new product offerings, securing 11% franchise compliance during the first several months of implementation.
  • Spearheaded operational turnaround of underperforming stores, achieving system% sales target recovery within one year.
  • Developed and distributed monthly operational reports, driving actionable insights that improved overall store efficiency by 44%.
  • Established a mentorship initiative that increased promotion and internal talent development by 22% within franchise locations.
  • Applied audit readiness protocols ahead of scheduled assessments, leading to procedure, with a 39% improvement from the previous audit cycle.

Affiliations

  • Founding Member, Operational Excellence Network (2016 - Present)
  • Attendee, Annual QSR NextGen Summit (2015 - 2016)
  • Certified Manager of Quality/Operational Excellence - ASQ (2023)
  • Committee Member, Foodservice Systems Management Education Council (2015 - Present)
  • Toastmasters
  • Society of Women Engineers
  • International Association of Administrative Professionals
  • Member, Retail Industry Leaders Association (RILA), category
  • Member, International Franchise Association (IFA) (2021 - Present)
  • Student member, American Marketing Association (AMA), 2015

Certifications

  • Certified Operational Excellence Practitioner
  • Google Certified Professional Cloud Architect
  • Certified Mentor and Leadership Coach
  • Certified Performance and Competence Developer
  • Certified in Strategy and Competitive Analysis (CSCA)
  • Certified Organizational Change Leader
  • Certified Kaizen Expert
  • Apple Certified Associate (ACA)
  • Professional in Human Resources (PHR)
  • Certified Public Accountant

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