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Skills

  • Portuguese fluency
  • Cross-functional team collaboration
  • Certified in 10-key
  • Memorization and recall
  • Marketing
  • Human resource laws knowledge
  • Database administration
  • Office management
  • Recording patient demographics
  • Critical thinking

Work Experiences

  • Oversaw data communications, managed client correspondence, and automated office operations.
  • Won
  • Organized meetings with other department heads and acted as the main point of contact for sales and engineering personnel.
  • Examined how to effectively manage warehouse inventories by utilizing business items.
  • Had planned ahead.
  • Processed incoming mail and packages, sorting envelopes into bins for distribution to initiative and program department employees.
  • All media and public relations inquiries were handled by me.
  • Improved productivity initiatives such as itinerary coordination and appointment scheduling.
  • Answered phone calls from clients, vendors, and a variety of other callers looking for information.
  • Processed 15+ the past year invoices for a 17+ employee organization while keeping accurate records.

Summaries

  • Service-driven
  • Office Secretary is a professional, meticulous, and hardworking Office Secretary who is looking for a new professional challenge and is eager to advance professionally with Summit Group.
  • Individual who is tech-savvy and knows a lot about Salesforce and SAP.
  • With 15 years of experience as Office Secretary in Portland, I am organized and hardworking.
  • Managing files, directing visitors, and restocking office supplies like paper and snacks are all skills I have.
  • Positive, upbeat, and dependable team player who approaches routine and complex problems analytically, resourcefully, and adaptably.
  • Process improvement and cross-functional collaboration are examples of areas of expertise.
  • Expert Office Secretary with ITIL and Miscellaneous office and personnel management experience.
  • Verifies documents, investigates problems, and implements effective solutions.
  • Administrative Assistant with extensive experience working with a wide range of clients and delivering outstanding results.

Accomplishments

  • Implemented a document review process which increased office-wide compliance rates with records management regulations by 79%.
  • Collaborated with team of 8 in the development of procedure.
  • Vendor Management: Negotiated low vendor rates for office supplies.
  • Led the implementation of a digital document management system, leading to a paperless environment which reduced document retrieval time by 72%.
  • Acted as the primary point of contact for internal and external clients, handling correspondence and tracking project updates across 10 departments.
  • Introduced productivity software tools, resulting in an overall office efficiency increase of 50% across 15 administrative processes.
  • File Management: Prepared monthly reports for records, closed terminated records, completed final audit of charts and insured that all documentation has been received and filed.
  • Management Support: Ensured smooth operations by supporting executive team.
  • Trained 14 temporary accounting administrative staff during tax season.
  • Achieved 62% cost savings on office supplies by negotiating contracts with new suppliers and enhancing inventory management procedures.

Affiliations

  • National Notary Association (NNA) - Certified Notary Public
  • National Association of Executive Secretaries and Administrative Assistants (NAESAA)
  • Society of Human Resource Management
  • Speaker at the Annual Office Admin Networking Summit, 2019
  • Administrative Support Advisory Council Participant at Northwind
  • Association for Computing Machinery
  • American Society of Safety Professionals
  • Lions Club
  • Certified Supply Management Professional (CSMP) with the Institute for Supply Management (ISM), 2020
  • Freemason

Certifications

  • Notary Public Certification from method
  • SHRM Certified Professional (SHRM-CP)
  • QuickBooks Certification from Intuit
  • Certified Public Accountant (CPA)
  • Salesforce
  • Certified Office Ergonomics Specialist (COES)
  • Certified Onboarding Professional (COP) from Lakeside Partners
  • Certified Travel Agent (CTA) for Office Secretaries handling corporate travel
  • First Aid/CPR Certified
  • Certified Public Accountant

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