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Skills

  • Customer-service oriented
  • Transporting files
  • Payroll
  • Business Strategy
  • Bookkeeping
  • Triaging patients
  • Relationship building
  • Sorting packages
  • Administrative assistance
  • 8 WPM typing speed

Work Experiences

  • Scheduled framework meetings, wrote agendas, and took thorough notes during the meetings.
  • Recommendation
  • Prepared and distributed team-based communications to foster collaboration and boost team morale.
  • By collaborating with staff to share and implement best practices, I was able to exceed specific team goals.
  • Improved productivity initiatives such as itinerary coordination and appointment scheduling.
  • Was in charge of 5 locations' administrative work.
  • Created and distributed team newsletters, email updates, and other forms of communication to encourage collaboration and communicate important information to team members.
  • Conducted extensive research using a variety of resources to assist professional staff with routine and special project tasks.
  • COB (Coordination of Benefits) was calculated by me.
  • Trained new employees on customer service policies and procedures to maintain operational consistency.

Summaries

  • Versatile
  • Bringing a track record of effectively scheduling to promote organization and availability.
  • Looking for a new challenging role where I can have a long-term impact.
  • Work ethic, time management, organization, and prioritization skills are unwavering.
  • Outstanding leadership abilities, as well as expertise in streamlining workflow to maximize employee strengths.
  • Service-driven
  • With strong planning, problem-solving, and communication skills, I am extremely efficient and accurate.
  • Incoming records, file transfers, and destruction orders are all handled by this department.
  • Receptionist who is knowledgeable and professional and has experience with administrative support and customer service.
  • By treating all employees and visitors with respect, the company's atmosphere has improved.

Accomplishments

  • Managed front-desk operations, handling an average of 2 clients per day while maintaining excellent customer service and fast issue resolution.
  • Technology Proficient: Developed a strong knowledge of hardware and software while keeping abreast of new applications that increased efficiency and productivity for management and clients.
  • Vendor Management: Negotiated low vendor rates for office supplies.
  • Initiative Trained medical billing staff of 17 employees on the office policies and 3rd party insurance, Medicare, Medi-cal, HMO and PPO billing procedures.
  • Collaborated with team of 8 in the development of procedure.
  • Improved office efficiency by reducing response times in administrative tasks by 45% through streamlined email scripting and scheduling tools.
  • Documented and resolved framework which led to standard.
  • Updated and maintained company database to reflect current and accurate client records for more than 16 accounts.
  • Data Reporting: Compiled statistical data, such as patient admissions, discharges, deaths, births and types of treatment given.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • National Notary Association (NNA) - Certified Notary Public
  • National Association of Executive Secretaries and Administrative Assistants (NAESAA)
  • American Society of Administrative Professionals (ASAP)
  • Completed Time Management & Prioritization Training through Vantage, 2017
  • International Association of Administrative Professionals
  • Association of Office Professionals - Regional Chapter Member, Atlanta
  • National Association of Social Workers
  • American Medical Informatics Association
  • Toastmasters
  • Participated in Meridian's Office Efficiency Improvement Initiative

Certifications

  • Certified Travel Agent (CTA) for Office Secretaries handling corporate travel
  • Project Management Professional (PMP)
  • ServSafe
  • Microsoft Office Specialist (MOS) Expert Certification
  • Professional Administrative Certification of Excellence (PACE)
  • Certified Onboarding Professional (COP) from Lakeside Partners
  • First Aid/CPR Certified
  • Google Certified Professional Cloud Architect
  • Notary Public Certification from method
  • Cisco Certified Internetwork Expert (CCIE)

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