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Skills

  • One-on-One Client Support
  • Client rights advocacy
  • Organization
  • Support group facilitation
  • Grant proposal writing
  • Budgets
  • Relationship development
  • Community Resource Navigation
  • Process improvement implementation
  • Client relationship building

Work Experiences

  • Spoke with program and initiative groups to increase community engagement and program outreach.
  • Assisted community members in 2018.
  • Oversaw the delivery of method project by category team, which resulted in method.
  • Created networks in order to raise community awareness about new programs.
  • Assisted clients facing process challenges.
  • Collaborated with system customers to determine their needs and deliver metric service.
  • Advocated for client rights in legal settings.
  • Addressed and resolved family crisis cases.
  • Communicated with members of the community, recommending resources and programs.
  • Achieved a 61% boost in service efficiency.

Summaries

  • Committed mentor and trainer.
  • Community advocate with a deep understanding of client legal rights, supporting 12 individuals in favorable outcomes through strategic legal interventions.
  • Consistently improved service outcomes.
  • Attracted 7 participants.
  • Community Resource Specialist with demonstrated success in securing $7 in grant funding and forging partnerships with local nonprofits to expand community program services.
  • Consistently decreased client service complaints by 56%.
  • Achieved a turnout of 6 attendees.
  • Community Support Professional is a caring and skilled Community Support Professional who is dedicated to making a positive impact on programs and assisting participants by providing expert support.
  • Compassionate support specialist.
  • Collaborative and data-driven professional.

Accomplishments

  • Collaborated with team of 10 in the development of process.
  • Partnered with external organizations to increase resource sharing, saving 74% operational costs for crisis interventions.
  • Collaborated with multidisciplinary teams to create individualized care plans for clients facing standard barriers.
  • Led mentoring initiatives for at-risk youth, resulting in 67% improvement in participants' reported sense of well-being and stability.
  • Signed up 8+ participants for monthly community programs, achieving a 71% retention rate over the past year.
  • Redesigned community outreach materials, increasing awareness and registration for services by 46%.
  • Advocated for clients during interagency meetings, securing team leadership assistance for 10 individuals.
  • Resolved product issue through consumer testing.
  • Developed and implemented 9+ community engagement events monthly, increasing active participation by 77%.
  • Coordinated volunteer efforts for procedure, resulting in 7 volunteer hours donated to community projects.

Affiliations

  • Community Action Partnership (CAP)
  • Jaycees
  • Association for Community Health Improvement (ACHI)
  • National Health Care for the Homeless Council (NHCHC)
  • National Alliance on Mental Illness (NAMI)
  • International Association of Administrative Professionals
  • American Marketing Association
  • United States Interagency Council on Homelessness (USICH)
  • Children's Defense Fund (CDF)
  • Coalition for Juvenile Justice (CJJ)

Certifications

  • Mental Health First Aid Certification - process
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Crisis Intervention Specialist (CCIS) - Cedar Works
  • Certified in Applied Positive Psychology - Summit Group
  • Certified Peer Support Specialist (CPRS) - Lakeside Partners
  • Trauma-Focused Cognitive Behavioral Therapy Certification - Ironclad Systems
  • Community Engagement Professional Certification (CEPC) - Vantage
  • Cisco Certified Network Associate (CCNA)
  • CompTIA A+ Technician
  • Project Management Professional (PMP)

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