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Skills

  • Process improvement
  • Grant proposal writing
  • Process improvement implementation
  • Health and wellness advocacy
  • Operational improvement
  • Supervision
  • Client advocacy in legal settings
  • Team management
  • Client Retention Strategies
  • High-volume caseload management

Work Experiences

  • Worked with clients to help them make better life choices and get the most out of programs.
  • Boosted access to holistic care.
  • Created networks in order to raise community awareness about new programs.
  • Boosted service delivery.
  • Informed potential participants about the services and procedures required to participate in the program.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Analyzed program data from past years and recommended improvements, leading to a 75% boost in service efficiency.
  • Advocated for client rights in legal settings, resulting in successful outcomes for 17 individuals.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Oversaw the delivery of method project by category team, which resulted in method.

Summaries

  • Community Support Professional is a caring and skilled Community Support Professional who is dedicated to making a positive impact on programs and assisting participants by providing expert support.
  • Within Miscellaneous, senior Community Support Professional and outstanding performer in data analysis and project management.
  • Coordinated large-scale community events.
  • Achieved a documented 40% success rate in securing housing.
  • Achieved favorable outcomes for 14 clients.
  • Compassionate and strategic support advocate with a proven ability to manage high-volume cases, maintaining a 65% success rate in achieving client goals.
  • Consistently improved service outcomes.
  • Community Resource Specialist with success in securing $14 in grant funding.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved a turnout of 6 attendees.

Accomplishments

  • Coordinated volunteer efforts for procedure, resulting in 7 volunteer hours donated to community projects.
  • Consulted regularly with local law enforcement to ensure better support for clients experiencing housing insecurity, reducing repeat incidents by 44%.
  • Identified gaps in support services and facilitated connections to external resources, enhancing community welfare enrollment by 41%.
  • Partnered with external organizations to increase resource sharing, saving 74% operational costs for crisis interventions.
  • Facilitated and managed 11 support groups monthly, ensuring access to critical discussions for diverse framework groups.
  • Trained in motivational interviewing techniques, resulting in 16% increase in client goal-setting and participation.
  • Organized weekly support groups that helped reduce participant isolation and built a 59% improvement in community cohesion.
  • Documented and resolved metric which led to initiative.
  • Spearheaded digital resource integration, producing a 16% uptick in usage of community-based mobile tools and services.
  • Performed needs-based assessments to prioritize community program development, achieving 44% greater satisfaction rates.

Affiliations

  • National Council on Aging (NCOA)
  • National Alliance on Mental Illness (NAMI)
  • National Disability Rights Network (NDRN)
  • Toastmasters
  • American Association of Suicidology (AAS)
  • Lions Club
  • Association of Information Technology Professionals
  • National Coalition for Homeless Veterans (NCHV)
  • Community Anti-Drug Coalitions of America (CADCA)
  • American Counseling Association (ACA)

Certifications

  • CompTIA A+ Technician
  • Certified Domestic Violence Advocate (CDVA) - process
  • Behavioral Health Technician Certification (BHTC) - process
  • First Aid/CPR Certified
  • Cisco Certified Network Associate (CCNA)
  • Certified Family Support Partner (CFSP) - Beacon Labs
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Alcohol and Drug Counselor (CADC) – Meridian
  • Project Management Professional (PMP)
  • Certified in Applied Positive Psychology - Summit Group

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