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Skills

  • Stocking and replenishing
  • Excellent multi-tasker
  • Food portioning
  • Complaint resolution
  • Proficient in MS Office
  • Inventory monitoring
  • Invoice processing
  • Microsoft Office Suite
  • Operational improvement
  • Order delivery practices

Work Experiences

  • Provided product and service information to customers.
  • Got better.
  • Was in charge of maintaining accurate and adequate cash and inventory balances.
  • Was in charge of the store's opening duties, which included counting cash drawers and inspecting all equipment for proper operation.
  • Completed a variety of tasks to meet the needs of customers, such as processing and issuing money orders, managing returns and exchanges, and logging daily shipments on a daily basis.
  • Completed an average of 9 transactions in a timely manner each day.
  • Managed
  • Had planned ahead.
  • Raised the stakes.
  • Calculated accurate sales prices for purchase transactions.

Summaries

  • System and method are examples of abilities.
  • Leadership skills that have been demonstrated to drive enterprise optimization goals and improve organizational operations.
  • Dependable and courteous self-starter and team player seeking to apply previous experience to a category position with a forward-thinking organization.
  • Professional with over 15 years of experience in project management and process improvement initiatives across the enterprise.
  • Dedicated to learning, growing, and succeeding in Retail.
  • Multi-tasking, self-motivated leader with experience expanding network connections, persuading customers to buy products, implementing pricing models, inventory control and projections, territory development, and uncovering customer needs to deliver solutions.
  • Ability to complete tasks accurately despite interruptions and competing demands has been demonstrated.
  • Focused on customer service
  • Front Counter Attendant is articulate and driven to succeed.
  • Adaptable, tenacious, and capable project manager with over 16 years of experience leading teams, resolving conflicts, networking with prospects, and managing budgets to maximize profits.

Accomplishments

  • Resolved a peak-hour service bottleneck by coordinating with kitchen staff, effectively reducing wait times by 40% over 17 days.
  • Assumed additional responsibilities during team shortages, maintaining a service level above 66% satisfaction even during peak hours.
  • Achieved status as one of 14 top sales performers in the region comprised of 10 stores.
  • Worked with vendors to recommend updated menu cards and display systems, which helped reduce ordering errors by 30%.
  • Designed a rotating cleaning schedule ensuring compliance with health regulations, reducing inspector concerns by 76%.
  • Streamlined the communication process between front counter and kitchen staff, resulting in a 51% improvement in order preparation times.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of 2 in the development of method.
  • Successfully handled 5 customer transactions each shift, maintaining order accuracy even during rush hours.
  • Tracked and analyzed customer preferences, contributing to a 57% increase in repeat business within three years.

Affiliations

  • Customer Service Professionals Network (CSPN)
  • International Association of Administrative Professionals
  • American Marketing Association
  • Rotary International
  • Freemason
  • Certified Hospitality & Tourism Management Program (CHTMP) Alumni
  • National Association of Social Workers
  • Association for Computing Machinery
  • Lions Club
  • Hospitality Sales & Marketing Association International (HSMAI)

Certifications

  • Customer Service Excellence Certification - process
  • Association for Project Management (APM)
  • Basic Food Hygiene Certificate - initiative
  • Advanced Certificate in Business Accounting
  • Certified Business Analysis Professional (CBAP)
  • Food Allergy Awareness Training – standard
  • Advanced Food Safety Certification – initiative
  • Salesforce
  • Certified Public Accountant
  • Point of Sale (POS) System Training Certification – initiative

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