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Skills

  • Scheduling
  • Business Administration
  • Supervision
  • Client and sponsor communications
  • Contract review and compliance
  • Problem resolution
  • Event compliance and regulatory adherence
  • Customer service
  • Attendee engagement strategies
  • Customer satisfaction improvement

Work Experiences

  • Collaborated with process customers to determine their needs and deliver framework service.
  • Achieved 8% adherence to program standards.
  • Consistently met stakeholder KPIs.
  • Contributed to a 52% satisfaction increase.
  • Achieved 30% higher registration rates.
  • Answered 15 calls per 18 months to help customers with their questions and concerns.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Achieved 56% on-time project completion.
  • Achieved savings over 2021.
  • Achieved successful delivery of conferences at or under budget.

Summaries

  • Achieved a 56% attendee satisfaction boost.
  • Achieved a 20% increase in repeat registrations.
  • Conference Director with 4 years of sponsorship, fundraising, and private event planning experience.
  • Clear understanding of risk assessment and process improvement as well as risk assessment training.
  • Achieved a 40% performance improvement.
  • Successfully managed event planning activities from beginning to end while fully incorporating clients' special requests and sticking to budgets.
  • Conference Director is a multi-talented Conference Director who is consistently rewarded for planning and operational improvements.
  • Accomplished in fostering key stakeholder relationships, contributing to a 60% boost in overall attendee satisfaction across major conferences in Austin.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Conducted in-depth post-event data analysis.

Accomplishments

  • Directed the planning and execution of 4 corporate conferences with 9% increase in total attendee registrations year-over-year.
  • Grew sponsorship revenue by 17% by refining sponsorship packages and delivering enhanced brand visibility during the event.
  • Successfully transitioned 18 in-person conferences to hybrid format, utilizing advanced digital platforms, resulting in 16% expanded global audience.
  • Built virtual environments that mirrored in-person networking events, enabling higher participant engagement and a 42% retention rate for annual conferences.
  • Documented and resolved framework which led to metric.
  • Developed and maintained sponsor relationships which contributed to 63% increase in premium sponsorship deals over 2021.
  • Led cross-functional team in executing a hybrid conference, increasing virtual participation by 79% compared to in-person exclusive events.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Led multi-city conference roadshow logistics across 15 locations, ensuring consistent experience for over 8 participants.
  • Iterated post-event surveys that provided rich data on session preferences and future content requests, resulting in a 50% satisfaction uplift.

Affiliations

  • Society of Human Resource Management
  • Virtual Events Group (VEG)
  • Jaycees
  • Association for Supply Chain Management (APICS)
  • Global Business Travel Association (GBTA)
  • Toastmasters
  • American Marketing Association (AMA)
  • Convention Industry Council (CIC)
  • Society of Government Meeting Professionals (SGMP)
  • Exhibition and Convention Executives Forum (ECEF)

Certifications

  • Certified International Conference and Events Planner (CICEP) by Global Association of International Event Planners
  • Certified Conference and Event Professional (CCEP) by Cedar Works
  • Certified Public Accountant (CPA)
  • Certified Customer Experience Professional (CCXP) by Customer Experience Professionals Association
  • Certified Venue Manager (CVM) by IAVM
  • Cisco Certified Network Associate (CCNA)
  • Certified Event Management Executive (CEME) by Lakeside Partners
  • Certificate in Event Management from framework
  • CompTIA Security+
  • SHRM Senior Certified Professional (SHRM-SCP)

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