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Skills

  • Customer queue management systems
  • Customer service excellence
  • Compliance with local business regulations
  • Team building
  • Process and procedure development
  • Loyalty Program Implementation
  • MS Office
  • Team management
  • Inventory accuracy and tracking
  • Data entry for sales tracking

Work Experiences

  • Inspired employees to succeed and identified areas for improvement, resulting in a 11% increase in efficiency.
  • Increased market share and earned #12 ranking by leapfrogging competitors.
  • Achieved a 74% increase in sales.
  • Assisted in security protocols during large events, ensuring crowd control and preventing inventory loss.
  • Achieved results during initiative.
  • Marked down clearance items and moved merchandise to its proper location in the store.
  • Addressed customer complaints promptly, consistently resolving 9% of issues on the first interaction.
  • Taught new associates how to operate the cash register, including how to open it, conduct customer transactions, and balance the drawer.
  • Provided hands-on assistance to customers, assessing their needs and keeping up to date on their preferences.
  • Reviewed sales reports in order to identify and improve sales performance, assist with inventory management, and capitalize on new trends.

Summaries

  • Accomplished Stand Assistant praised for outstanding sales growth, increasing product sales by 38% during major event promotions.
  • Achieved a 75% increase in daily sales.
  • Always looking for new ways to increase revenue and improve customer satisfaction.
  • Loss prevention, recordkeeping, and team leadership are all skills she possesses.
  • Costs were consistently reduced while profits were increased.
  • SAP is something I'm familiar with.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Willing to put stakeholder engagement knowledge to work for a well-established company in the Miscellaneous sector.
  • Strengths in strategic planning and process improvement backed up by Miscellaneous training.
  • Adept at improving event sales through targeted promotions, generating a 82% increase in transaction volume during standard.

Accomplishments

  • Recognized by management for going above and beyond during program for delivering outstanding service.
  • Documented and resolved method which led to category.
  • Effectively managed both customer-facing roles and backend tasks, resulting in improved daily operational flow and 58% higher throughput.
  • Led the introduction of digital payment options for stands, boosting overall sales during high-traffic events by 52%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Enhanced inventory management system to accurately track product turnover, reducing waste by 26% and saving 4.
  • Analyzed prior event data to forecast inventory needs, resulting in 29% fewer shortages during large-scale events.
  • Identified inefficiencies in stand organization and proposed a restructuring that improved team productivity by 79%.
  • Assisted in the implementation of mobile ordering technology, reducing wait times by 57% during prime event hours.

Affiliations

  • National Association of Concessionaires (NAC)
  • Retail Industry Leaders Association (RILA)
  • Society of Women Engineers
  • Lions Club
  • Toastmasters
  • Rotary International
  • National Retail Federation (NRF)
  • Project Management Institute
  • National Restaurant Association
  • Catering and Event Services Association

Certifications

  • Point of Sale (POS) Software Training Certificate, QuickBooks, 2018
  • OSHA 10-Hour General Industry Certification – 2021
  • Cisco Certified Internetwork Expert (CCIE)
  • Project Management Professional (PMP)
  • Cisco Certified Network Associate (CCNA)
  • Inventory Control & Vendor Relations Certification, Vantage, 2015
  • Certified Public Accountant (CPA)
  • Leadership in Customer Service, program, 2018
  • Foodservice Management Professional (FMP), Ironclad Systems, 2017
  • First Aid/CPR Certified

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