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Skills

  • Project organization
  • Operational improvement
  • Compassionate Patient Interactions
  • Billing information verification
  • Budgets
  • Cross-departmental communication
  • Interpreting physician orders
  • Documentation accuracy improvement
  • Team building
  • System updates

Work Experiences

  • Averaged 15 incoming calls per shift.
  • Used Asana to make appointments.
  • Achieved a 66% reduction in patient registration delays.
  • Achieved high satisfaction scores.
  • Completed patient registrations.
  • Achieved high accuracy rating for insurance authorizations.
  • Assisted departments during system downtimes.
  • Collected copayments and kept track of my finances on a daily basis.
  • Contributed to a 20% improvement in overall department efficiency.
  • Collaborated with category customers to determine their needs and deliver method service.

Summaries

  • Comprehensive knowledge of client relations and a dedication to patient satisfaction.
  • Committed ER Registration Representative with a record of handling over 7 patient registrations per week, always adhering to the latest HIPAA protocols.
  • Complete patient education is a success.
  • Patient Service Representative with extensive knowledge of procedure.
  • Adopted advanced technological solutions, including Adobe Creative Suite, to streamline registration processes and improve patient intake efficiency by 70%.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Adaptable professional with a successful track record.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Patient advocacy and education are skills she possesses, as is her commitment to efficiency.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.

Accomplishments

  • Utilized Electronic Health Record systems to accurately capture patient data, contributing to a 16% increase in data accuracy for medical and billing purposes.
  • Collaborated with IT and department leads to facilitate a smooth transition to system, reducing registration times by 74% after full implementation.
  • Collaborated with team of 17 in the development of standard.
  • Documented and resolved process which led to procedure.
  • Led the verification and correction of insurance information for engineering, improving claim accuracy and reducing denials by 34%.
  • Processed complex patient registrations for emergency surgeries, ensuring timely documentation and insurance pre-approvals within 13 minutes, facilitating immediate medical care.
  • Collaborated with billing teams to address discrepancies in patient data across 18 cases, ensuring accurate claims were submitted and resulting in 11 revenue recovery.
  • Organized workstations and registration materials ahead of peak hours, resulting in a 53% decrease in clinician wait times for essential documentation.
  • Trained new hire registration staff, which enabled the department to reduce onboarding times and improve new hire productivity by 36%.
  • Monitored and adjusted workflows based on real-time patient volumes, achieving faster patient throughput and improving ER capacity management.

Affiliations

  • Freemason
  • National Association of Medical Staff Services (NAMSS)
  • Alliance of Professional Health Advocates (APHA)
  • Toastmasters
  • Association for Supply Chain Management (APICS)
  • Revenue Cycle Management Insight Group
  • Accreditation Association for Ambulatory Health Care (AAAHC)
  • National Health Career Association (NHA)
  • Patient Registration and Access Management Group
  • Customer Service Institute of America (CSIA)

Certifications

  • CompTIA Network+
  • Apple Certified Associate (ACA)
  • Certified Health Unit Coordinator (CHUC)
  • Certified Public Accountant
  • SHRM Certified Professional (SHRM-CP)
  • Google Certified Professional Cloud Architect
  • Certified Administrative Professional (CAP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Introduction to HIPAA Compliance Workday
  • Electronic Health Records (EHR) Specialist Certification

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