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Skills

  • Import audit support
  • Clearance monitoring
  • Team leadership and development
  • Metric-based performance reviews
  • Customer service
  • Reporting abilities
  • Cross-border trade facilitation
  • Data-driven decision making
  • Continuous process improvement
  • Customs bond management

Work Experiences

  • Conducted in-depth training on customs regulations, resulting in a 51% improvement in team compliance and operational efficiency.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Coordinated special customs clearance procedures for time-critical shipments, reducing turnaround time by 45% through effective team management.
  • Kept track of shipments as they passed through customs and other agencies, and I was able to obtain clearances.
  • Collaborated with freight forwarders and customs agents to successfully release over 16 high-value shipments, ensuring zero compliance infractions.
  • Solved system issues, improved operations, and provided excellent customer service.
  • Transported QuickBooks to 18 months customer locations.
  • Collaborated with the legal department to resolve high-stakes customs penalties, avoiding client fines of up to $112,000.
  • Analyzed tariff schedules and duties for Power BI goods, reducing company overhead costs related to imports by 74%.
  • Advised clients to select more cost-effective shipping routes, saving them a cumulative $11 annually through better logistics strategies.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the procedure business.
  • Customs Brokerage Representative proficient in reducing tariff charges.
  • Costs were consistently reduced while profits were increased.
  • Customs Broker highly skilled at identifying risks and developing regulatory compliance solutions, ensuring mitigation of penalties up to $157,000.
  • Created accurate customs documentation packages.
  • Conducted regulatory research.
  • Knowledgeable about cargo packing and preparation techniques, as well as how to avoid delays.
  • Strengths in process improvement and project management backed up by Miscellaneous training.
  • Customs Brokerage Representative with 3 years of experience.
  • Team-oriented, dependable, and technologically savvy.

Accomplishments

  • Reduced duty audit costs by $13,000 through meticulous record-keeping and documentation policy revamping.
  • Enhanced client satisfaction by 76% through prompt issue resolution and superior communication regarding order status and clearance updates.
  • Initiated Quarterly Business Reviews (QBRs) with key stakeholders, identifying and implementing process changes that delivered $55,000 in annual cost savings.
  • Created automated filing solutions for import/export compliance, achieving a 39% faster submission process.
  • Spearheaded software integration for customs brokerage documentation, achieving 41% data entry time reduction.
  • Initiated and led customs system modernization, reducing processing time per declaration by 79%.
  • Built and trained a team to develop proficient use of Adobe Creative Suite, leading to customs portal utilization improvement by 27%.
  • Designed and launched an incident reporting system that resulted in 64% decrease in errors tied to incorrect customs entries.
  • Developed a risk management model that identified potential regulatory violations, cutting penalty incidents by 62%.
  • Reduced declaration amendment rates from 57% to 49%, saving an average of 12 hours monthly in customs rework.

Affiliations

  • Project Management Institute
  • Affiliation with the World Customs Organization (WCO)
  • Toastmasters
  • Society of Women Engineers
  • Educational partnerships with U.S. Customs and Border Protection (CBP) Training Programs
  • Rotary International
  • Active Member of the Importer/Exporter Compliance Council
  • Association for Computing Machinery
  • Jaycees
  • Customs-Trade Partnership Against Terrorism (C-TPAT) Participation

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Google Certified Professional Cloud Architect
  • Certified Business Analysis Professional (CBAP)
  • Certified International Importer (CII) – method, 2024
  • Certificate in Global Logistics – metric, 2024
  • Basic Export Compliance Certification (EXC) 2020, program
  • ServSafe
  • Anti-Dumping/Countervailing (AD/CVD) Compliance Certification
  • ISM Certified Supply Chain Professional (CSCP)
  • Project Management Professional (PMP)

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